Complain about a product or service

RailEurope.com

Paul of Warren, MI June 1, 2004

1. Raileurope/der travel publications, widely used by AAA travel agencies, do not mention any limited availability of certain fares on the Eurostar train. "14-day Advance Fares" and "Student Fares" are not noted as "limited in availability". No asterisks and no fine print in any of their publications. However, when I tried to obtain their published advance and student fares, I was told none were available, even though I qualified. When I boarded the trains, they were only half full!

2. der travel took money from my Mastercard account the very day of booking. However, a booking mistake required a second booking, and the refund of the first booking took one month.

3. It took 3 months for Isabella to respond to my complaint about the lack of "limited availability" text in their literature. Her response was a simple "that's the way it is done."

john of barton, VT August 22, 2009

Hello, on June 28th my wife bought tickets from this co for rail travel from madrid spain to alecante spain for july 20 2009, and then on july 10th we decided to ride the train back, from alecante spain to madrid, the total for these two trips were 605.00 we which includes the insurance in case something happened since we were taking sylvia's 86 yr old mother with us Vera Pruett. well something did happen, we arrived in Madrid on July 19th 2009, and Vera had a stroke and we had to come right back on the 21st of july. we had a doctor check her and wrote the rquired letter for the airline to change our tickets, so once home I requested a refund from RailEurope.com, I sent our unused tickets back to them return receipt, they acknowledge they received them and our refund would be coming.

They still have not credited our card, they wont respond by telephone, my emails come back to me that they cannot find my name in their database, they have my tickets, i have a copy of my receipt, they cant find it, I'm getting the runaround by these people and cant stand this any more, I've practically begged,since we allready lost hundreds of dollars with this trip, I should not have to lose this amount also, we did everything correctly that they requested, now they will not refund our money.

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