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Ramada Plaza - Left Behind

Ramada Plaza • Recent Assorted Complaints • E-mail Pitch • Advice from Ramada Vets • Attempted Cancellations • Successful Refund Demand • It's No Bargain • Fun for Kids? • The Cruise • Left Behind • Trouble Avoided • On the other hand ... --- News • Plaza Resorts Settles Florida Charges • Robin Leach Unpacks

Susan of Hattiesburg MG writes (3/16/03):
Our family of four pre-paid with a Visa credit card for a Bahamas cruise that was offered with your vacation package. This package included hotel accommodations, and a cruise including a rental car from Alamo. When arriving at the Terminal to board our cruise ship called the "Ocean Breeze", something totally unexpected happened to us. We were denied to go on the cruise because they said that they couldn't find our reservation number or our names in the computer.

Of course, I along with my family were so emotionally disappointed that we started crying, and during this emotional time, they escorted us out with security, and were very, very rude to us. This is something that I will never quite forget and neither will my children. We drove from Orlando at noon and arrived in Ft. Lauderdale around 4:00 p.m. We were hoping that in the future that maybe someone from this company would compensate us in someway to make-up for this tragic moment in our lives.

We weren't able to go on our Bahamas cruise after doing all the preparation it took to be able to go on the ship such as driving 2 hours from my home, the day before leaving on the airplane to obtain 2 birth certificates for my 2 children. Since we weren't on the ship those nights as planned, we had to find hotels to stay in at night before going back on the airplane.

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