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Ramada Inns

Ramada Plaza • Recent Assorted Complaints • E-mail Pitch • Advice from Ramada Vets • Attempted Cancellations • Successful Refund Demand • It's No Bargain • Fun for Kids? • The Cruise • Left Behind • Trouble Avoided • On the other hand ... --- News • Plaza Resorts Settles Florida Charges • Robin Leach Unpacks

Andrew of Atlanta (10/8/03):
Was locked out of my room (Ramada Inn, 72nd St., Omaha) at 9:00pm in the evening. When I approcahed management and asked them what was going on they repeatedly told me I had not paid for the room. After I called the police, they allowed me back into my room but I had to repay as they had no record of my payment.

The very next morning I was harassed at my room door and told I had exactly one hour to evacuate the room or they would call police. I insisted that I had already paid and had now in fact double paid. Both managers Jack and James Song were incredibly rude and kept telling me I was a liar. Eventually after paying again for the room. I checked out.

I returned to the hotel and spoke with the front desk clerk who originally checked me in. He informed the managers that I did indeed pay. The money was refunded, but no apology whatsoever. I was again told, this was all my fault as I had not asked for a receipt.

Omaha's residents are the kindest, most helpful people I have yet to meet -- just not at this specific hotel.

Jonathan of Ridgeway VA (8/25/03):
Arrived (at the Akron/Kent, OH Ramada) July 4, 2003 for nephew's wedding. It was raining, gutters were broken and forced to walk through what felt like a waterfall to get to our room. AC was unplugged and room was filthy. Left within the hour to attend rehersal and rehersal dinner.

Upon our return at approx. 11:30 PM, had to change room due to broken AC. Would not shut off unless unplugged. Maint. personnel informed us it had been broken for a while, but management would not issue a work order to repair it. Second room was just as filthy. Huge sticky spots on carpet and furniture the size of softballs. Bathroom was dirty with mildew in the shower. Recepticle next to sink was coming out of wall.

Called front desk to complain and given housekeeping. Housekeeping appologized for the condition of the room, but said management would not spend any money to clean them up and proceeded to complain to me about nonworking vacuum cleaners. Left room at approx. 9AM the next morning to get with family and photographer before wedding. Returned around noon, to find room not cleaned or new towels deliverd. Called front desk to request clean towels to shower and get ready for wedding. Called GM's number found on welcome letter, and left message for him to contact me. By 2PM towels had not been delivered, so I went to front desk personaly. Was connected with customer service, who told me they would contact the manager, and he in turn would be contacting me. Manager never called.

Returned to room that night folowing wedding, room had still not been cleaned, bed had not been made, and freah towels had not been deliverd. Called front desk to request towels a third time, and was told housekeeping had left for the day. That siad they left at 4:30 each day. I was further told that management would only pay for first shift housekeeping. My wife and I were forced to shower again the next morning using the same towels for the third time during our stay. The pool was unusable and green with algae. The ice machine was out of order.

Upon checkout, the front desk said that the GM had authorized her to give us a $10.00 discount for our unclean room and having to change rooms in the middle of the night. Upon my return home I called Ramada Corp. to express my dissatisfaction. I was sent a letter dated 7/17/2003 stating they would be contacting the GM, and that I could expect a response in 7 working days.

After not getting a response, I contacted them again on 8/7/2003. I was told my case would be reviewed and that I would hear from them in 7 to 10 working days. Having not received a response I contacted the Ramada Inn again on 8/20/2003. I was informed I should be receiving a check for compensation, within a few days. What I received was a VIP Guest Certificate dated 8/14/2003 in the amount of thirty dollars, "Good only for charges at any Ramada."

I was told I would have to send this back for my case to be reviewed further. I asked to speak with a supervisor. I was told by a person identifying herself as Christine and a supervisor, that I would have to return the voucher, and they would consider issuing a check in the same amount. I told her I had requested one nights stay refund, and she stated nor further compensation would be given above the $30.00 amount.

Gloria of Macomb MI (8/17/03):
On June 7th, I rented a room at the Coldwater, MI, Ramada. On June 8th 2003, I checked out and paid for the room with my Visa card. When I received my bill, I was double-charged. I contacted the Ramada Inn and spoke with Margaret Baird, she said she would take care of the problem.

It is now August and my credit card still has not received the credit, I contacted my credit card and they are supposed to handle this. I cannot find the address or phone number for the headquarters for the Ramada Inns. I have filed a dispute form with my credit card.

Cindy of Crawfordsville IN (8/17/03):
I booked the Romance Package Suite with Whirlpool at the Lafayette, IN, Ramada for our anniversary weekend. It cost me $155 for one night. I wouldn't have minded but... the hallways were dirty the elevator was filthy, the room had a huge hole in the ceiling, the bathroom was dirty, the carpet was sticky, the whirlpool tiles were falling apart, the shower tiles were coming off, the dogs in the next room barked constantly and the alarm that we DID NOT set went off at 6 a.m.

I complained to the manager and all they could say was that they were sorry about the dog and that they would let us have that room again with a discount! I told them I felt we were intitled to compensation of a refund or at least a portion and they said sorry... I told them we would never stay there or at another Ramada... they did not seem a bit bothered.

Brian of Lapeer MI (8/8/03):
This a letter I sent AAA: Dear AAA, I’m writing this letter to share with you our experience that we encountered on our vacation. On July 21st we checked into the Ramada Inn located in Downtown Toledo. We booked our reservations online taking into consideration that we were getting a AAA discount being that we are members of AAA. AAA gave this hotel a three star rating. Understanding that we were only paying $43.00 a room per night plus tax we did not expect it to be a top-rate hotel.

When we arrived we took the kids up to the 19th floor where there was a restaurant and a pool available. The pool was closed for a short period due to cleaning. At this time we entered the restaurant. While in the restaurant I started to notice some things that concerned me. There were cracked windows with tape on them and the restaurant was not a very clean environment. There was only one waitress in the restaurant and we couldn’t help wondering if she was also cooking.

After we were finished with our meal we proceeded to go to the pool. Which I remind you was just closed for cleaning. The pool was cloudy and there were stains all around the sides from dirt. When my son dropped a toy in the pool and you could not even see it at the bottom. The paint was chipping the floors looked like they were moldy. The pool area was a total disappointment. At that point I had no desire to go into the pool.

When I entered the elevator to go to my room I met a cleaning woman who was wearing sweat pants and a T-Shirt with a big hole in the middle of her stomach. My daughter entered the bathroom to take a shower and started yelling for me because when she started to get into the bathtub she saw pubic hair all in the tub. The day before we left our door was cracked and we had a man knock on our door between 7:30-8:00 am because he was washing doors. At this time we were very concerned. The man did not go to any other doors and all other doors did not look clean.

Taking into consideration that we were not in the best area we felt we needed to leave this hotel. We went down to the front desk and shared our concerns with management. I couldn’t understand why this man was cleaning doors and the rest of the hotel was so nasty. They assured us that the man did work at the hotel. They told us if we wanted to leave we would have to cancel our reservations online. I used the hotel’s computer and found a number off the internet and called. The gentleman that I spoke with said the he could not cancel our last night that we should of left the first night that we were there.

I did understand his point -- I do think we should of left the first night. We had four children with us and did not have a lot of experience in traveling. I decided to stay in Toledo because we were visiting Cedar Point, Toledo Zoo and Ciso Museum. I thought it was a good location to be based for our plans. ... I shared this experience with you because I know AAA represents this hotel. I would never go back there or would I ever recommend any one to go there.

Jeff of Davis FL (6/16/03):
On June 14th we checked into the Ramada Hollywood Beach Resort in Hollywood, FL, and rented the Penthouse Suite. Check-in was just fine and we had no problems. Later on that day was the beginning of the worst stay at a hotel we have ever had in our lives. It began when we had broken ceiling fan in the room and called for maintenance to repair it.

4 hours later it was still not fixed. Had to call again, then the elevators broke for the 2 days that we were there. Being on the 8th floor this was an inconvenience to us. Both ice machines in the hotel also didn't work.

In the AM we went to get our complimentary breakfast but there was nothing left even though it was supposed to be serving for another hour. When we wanted to check out we called for a bellman but yet again we waited an hour and he never showed. We had to call again. After 1 1/2 hour wait we got down to the front desk and decided to file a complaint with Management. The rude girl at the Front Desk informed us that there was no manager; after complaining a little more she then changed her story and said that he was busy and couldn't come out.

Well when we got downstairs we noticed that she had a name tag but she removed it when we asked for her name. She refused to give us her name and was unbelievably rude in her comments and facial expressions. We decided to stand at the front desk and wait for some kind of manager and when we questioned when we will be able to talk to someone security (Lisa) was called on us.

Christina of Middletown RI (3/26/02):
I stayed at the Ramada Inn in Plainville, CT, (Room 303) on business, on Wednesday evening, February 20. There was a power outage on the morning of Thursday, February 21, and without the lights and not being able to see, I left behind my Valerie Stevens, Size M, ivory sheer robe with satin trim, and three satin buttons in the front. I had phoned the following day and was told that Housekeeping would phone me back. No response.

I sent an e-mail addressed to the Manager on 2/26/02 - to which Tammy Corriveau responded that she had passed my request on to Housekeeping and that she would let me know when it had been mailed to me. I offered to pay to have my robe returned and the shipping charges. Priscilla left me a voice message on 2/27 as I was not in the office that day. She stated that they did not have the robe. I phoned her the following day 2/28 and she was not in. I e-mailed Tammy another e-mail. No response. I am certain the housekeeper would have knowledge of my robe, it was right on the bed, but no action was taken by anyone at Ramada.

The robe has sentimental value to me as it was a gift from someone special to me who passed away. It was part of a three piece set, which doesn't look right without the third piece. I am emotionally hurt because of the sentimental meaning in that it was the last thing I received from this person before he passed away. I am also hurt that people could be so dishonest. I know that hotels up here in Newport are required to hold the article for at least 30 days for customer return.

M.P. of Plano TX (8/1/03):
We stayed at the Ramada Inn Plaza at JFK Airport in NYC Jul 26-28/03. The drapes had mold on them, the a/c unit was loud and rattled continuously so much so that it was very noisy. There was no bottled water in the hotel for the entire weekend. When asked why, the response was they had about 300 people the day before who used it all up. it was 90 degrees outside and the a/c was not always cooling properly. there was mold on the pancakes served at the breakfast buffet. Spoke to the waiter about it and he did not charge us for one meal.

The cafe which was advertised was not open all weekend. We went to the bar area to order dinner one night and was told that they only had one cook and so we were limited to what we could order ... plus they were expecting another 300 people from one flight that was delayed and so they hope that we understood. It was the worst experience that we had staying at any hotel and defintely will not stay there again.

We did not speak to the manager but when we got home did call the customer complaint line for Ramada and I told them that I was not comfortable giving them my personal info regarding my name or address and asked if they could take the complaint anyway as we don't want anything from the Ramada hotel chain as we just wanted them to be aware of the situation.

The person at the other end said to me that she has to follow procedures and that they complaint will not go further unless I gave her my name and address.

Why in the world would M.P. not want to give his or her name? Does he think Ramada will send a goon squad to his home just because he didn't like the room? Anyone willing to criticize a person or establishment should expect their complaint to be summarily tossed unless they are open and honest enough to identify themselves.

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