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Ramada Plaza - Assorted Complaints

Carolyne of Port Stanley, ON September 27, 2009

I have just been reading other complaints involving Ramada Plaza Resorts. I to had a trip from hell with this goup. a trip i could have done for less than a 1000, cost me over 2200. We arrived in Florida to "luxurious condo/hotel"...aka badly run down holiday inn with no towels....after a high pressured time share sales I enquired before leaving about the cruise as i had paid an additional 249us dollars per person to be up graded to Carnival Cruise lines. This at a time when the Canadian dollar was losing 38 cennts on the dollar. I was assued all was a go....we drove to Cape Canvaral to catch the cruise....to arrive and find the 2 cabins booked and paid for...were never booked....I can't say enough good things about the staff of Carnival as they were very kind and although we had to wait about 2 hrs until everyone was on board, they did make some calls and in the end find us 2 cabins and said this was not the first time this had happened with the ramada resort people.

The vacation was far from relaxing due to the amount of money i had dished out (beyond what i could afford)including a free car renatal that cost me over 400 for 4 days....it was a nightmare and i wrote several letters to both Ramada and the BBB, after several calls to Ramada, they offered to give me a 2nd trip on them...lol...how stupid was I ...I thought fine..i now know what to expect and won't allow to cost me this time...well they scammed nother 600 Canadian out of me and i never saqw the trip...talk about a hard lesson learned...several people have come to work saying they have had calls about a free vacation...and I tell them my story...Stay far away from any timeshare sales pitch...nothing is free.

Zuzanna of Airdrie, AB September 17, 2009

We Had bought 2 travel Pkg from Ramada Plaza Resorts Toteling 2600.00 Year passed and we extened the travels do to death in family When speaking with Ramada Plaza Resorts they asured us by paying 460.00 that they would extend our travel plan for this Nov 2009 When circumsance has change I called the company and asked for a refund they stated no refunds were given. The gentleman I spoke with very rude and yelling on the phone stating its not his problem and NO REFUNDS ARE GIVEN and hug the phone on me.

I wish I had never trust or belived in travel pkgs. So once again Ramada Plaza Resorts sucked in another 3000.00 from someone.I wonder if this companys manger sleeps well at nights?

Margie of Edgewater, MD September 11, 2009

I purchased the trip to Florida with Ramada Plaza Resorts. When offered to me over the phone many items were misrepresented such as -the rental car could be used for a total of 7 days in 2 separate trips to Florida. The bonus vacation to Williamsburg never mentioned that I had to take a timeshare tour. The tickets to Sea World never mentioned a tour. The voucher for Sea World said nothing about a tour. I called the company 6 times one day while I was faxing and emailing a copy of the voucher , they say they never received them even though I have the document that says the fax was complete. I mailed them all of my documents to try and get them to reimburse me for 2 Sea World tickets. They sent a 2 sentence letter to me saying I had to fullfill the requirement of attending the presentation. In my letter to them I also questioned why the Williamsburg trip requires your spouse to attend. I bought the package in my name only and was never asked if I was married so now I cannot go to Williamsburg unless I drag my spouse. In Florida I did not have to take my spouse on the presentation why do I have to in Williamsburg? When I tried to talk to someone in the compliance department where I sent my documents I was told that the only way to communicate with them was by mail so there is not even a person you can talk to.

Barb of Alberta Beach, AB August 23, 2009

Please help me to get my money back I have tryed everything I can thik of and this company refuses to refund my credit card. Also the did not inform me that this was a time share I was led to belive it was a vacation package for our family. I feel lied too with the extream of untruth. I have never felt so riped off. Please help

Mary of Lincroft, NJ August 20, 2009

I had tried several times to contact the "customer care" center by email and fax but to no avail. The email stated that their was a "server error" and the fax number just rang.

Issue: On 10 April 2007, I extended a vacation package which I purchased for two individuals to use. I was told that the package was good for three years from 10 April 2007. Today, I called to discuss my options and was told by the representative that my package "had expired" in October 2008. I told her that the individual who called me in 2007 told me that it was good for three years, which would bring me to April 2010. She said "I'm sure he may have told you that but your package is expired" "however (of course) but I again had the option to purchase an extension. She also said that there was it was printed on the back of a form but I did not receive the said form.

I feel that this is a blatant misrepresentation by Ramada and by the sales person who called me to extend my package in 2007. Additionally, I was told that the package was paid in full but when you open the booklet, it states that I still owe 298 (if in fact the package were still good). So again, more mis-representation. I do not know what I can do to get my money back because I am sure that this is something that is done to consumers on a regular basis. However, if there is anything that can be done, I would appreciate some guidance. Thank you.

HEIDI of MILWAUKEE, WI August 19, 2009

My husband & I booked this vacation back in 2007 and they didn't inform us that it was non refundable, in Dec. 2008 when we tried to cancel due to being unemployed and not being able to afford the additional fees involved we were told that it was non refundable. since they stated that they recorded their "verification" process with me I requested that they send me a copy of the tape with me agreeing to these fees or refund me my money back. they told me that they couldn't do that.

I then asked how do I know that I agreed to if if they couldn't prove it, I told them I would be happy to agree to the terms of the "contract" if they could prove that I entered into the contract that they said I did. If they have no proof of the meeting of the minds between the both of us, then there is NO CONTRACT. They would never let me talk with anyone of any importance that could make a decision what so ever.

I am now stuck having to take this [bad] vacation and pay the additional 298 fee or lose out on my 1200.00 that my husband & I already paid (600.00 the first time, and an additional 600.00 to extend the trip) We just booked this trip for October 9th through the 20th and due to the fact that I read all the horror stories about this trip and this company I wanted them to, at the very least change my hotel accomidations to the Sheraton instead of the RAMADA because of the [on average] 74% negative reports listed on the following travel sites, expedia, travelosotiy, and orbitz. They told me that they would "try and accomidate me and Rafiel Manion told me to call back on the 19th of August to confirm that that was taken care of.

I did call today and more of the same. A complete SCAM / Runaround. I am terrified to take this trip now knowing that I am paying to be disapointed at every turn, not to mention all the "secret" fees that I will be charged once I arrive. At that point we will be "Held Hostage" by these people and have no choice.

What is a hard working person to do when they save up for over 3 years to take a vacation and they end up with this mess...? I know you can't get something for nothing, but I know I deserve to be satisfied with what I am paying for and in the state of WI where I live the state law is that they must provide me IN WRITING exactly what I am getting and paying for. A Reciept for services listing what was purchased, what is included and what is not. I never received any of this even when I asked for it in December 2008.

Patrick of Lancaster , PA August 18, 2009

my wife and I were having our 15th aniversary and received a brosure for a free cruse and vacation in the beuitiful Bahamas we booked well in advance and to my surprise i was told that the trip was free; however it would coast to have our cabin upgrated and free meals so i thought that for a cruse of the magnatude of lets say a norweagin or carnival cruse it would be well worth the money. mind you i am a full time law student, and i should know better,but i went for it.

made the fleight arrangements from Atlantic city to west palm beach. and that's where it all fell apart at alamo rentals trying to charge more than what i had already paid months before. after spending almost the whole day driving back and forth from west palm to ft. Lauderdale the Ramada Plaza resort had no accomadations for us and sent us to the invarary? My wife and i had fliped the schedual so we could cruse on our anniversary.the original schedual has one going to a semminar first so one would miss the victims of the schame that were before them.

so we were able to see the ship before the semminar that did not make them vary happy, and we were none too pleased eather!the cruse was harrible the food (what food?) was dished out to us, the pool was a jacusi(really!)and it was brown from the children playing in it.finnaly we made it to the Bahamas we had five Hrs to shop and do what ever one could fit in five hrs and when we left the ship on eather side was a carnival and a Norweagin We were so embarrased we went to go over to paradise island and ended up walking because we had to conserve our money (we were being hit with hiddin Coast for every thing).

on the way back to the ship we were aproached by a cabbie and we told him we could not afford the ride ,we had found earlier that if we told the Islanders how we got their the would leave us a lone. the cabbie said in his acsent "aww you came over in the little Dinggie?" we had to laugh. So when we Got back to the main land we declined on the orlando expeireance. and took a trip down the new river and stayed in the invarary for the remainder of the time warning every one of the attrocities awaiting them.

Karen of Elk Grove, CA July 23, 2009

I received a phone call about this vacation package. The original cost was 399.00. I was extremely skeptical. The sales agent put Brad A on the phone. He covinced me to take a look at the package. They would lower the price to 349.00 and if I was not satisfied return the entire package and my money would be quickly refunded. Upon receiving the package I decided it was too risky. I called the company to imform them I am returning their material. I was given the instructions on returning the material. I called a week later to ensure they received the package. I was told they have everything and a refund will be issued. I called again approximately thre weeks later, 6-13-09, spoke witha supervisor and was told everything was done on their end and it is my credit card company that is holding up my refund.

It is now 6 weeks later and have not received my refund. I have been calling continually and have yet to receive a return call.

Theresa of Matteson, IL July 21, 2009

I had an vacation package for 4 which I paid by credit card(Discover) I had up to 18 months do the vacation or I could return it. I bought the package in June of 2005 and returned it in 12 months ( June 4, 2006). The package was in excellent condition. I kept a copy of the letter I wrote and the cover of the pages to verify I bought it.and returned it. I was living at 9849 S. Commerical Ave., Chicago IL 60617and my email address was tgoodpeople@att.net and theresanation2003@yahoo.com. The company has both email addresses.My son and I called them twice and they refuse to refund my money. I zeroxed the copy of the contract agreement. Their phone number should be on my 2005 discover card statement.

Theresa of Matteson, IL July 21, 2009

I had an vacation package for 4 which I paid by credit card(Discover) I had up to 18 months do the vacation or I could return it. I bought the package in June of 2005 and returned it in 12 months ( June 4, 2006). The package was in excellent condition. I kept a copy of the letter I wrote and the cover of the pages to verify I bought it.and returned it.My son and I called them twice and they refuse to refund my money. I zeroxed the copy of the contract agreement. Their phone number should be on my 2005 discover card statement.

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