RCI Reviews

I called RCI because I am a long-standing customer to ask about trading my points for a cruise. I had an outside travel agent. I was also working with one of the promotions she was giving was for two free prepaid service charges, which would be zero dollars which is $280 save times two. I asked Dustin if he could match that for then it would be cost-effective and I would go with RCI. He told me absolutely not a problem. This was back in January when the promo was going on. When I received my receipt it made no mention of it so when I asked him, he said, " Eve you got all the discounts," and I took his word for it and that was the worst thing I could’ve done, trusting him, but I was a long-standing RCI customer so I put my trust in him.

I have had issues with RCI with a cruise purchase and not sure if we will ever use them again! We have called many times about issues with our cruise and it keeps being pushed back. We bought a cruise back in December, after they changed their format and we thought we were getting a great deal, turns out to be a horror show. I was sent an e-mail that stated we were going to get an all-inclusive cruise with an On-Board Credit with a Infinite Veranda Balcony.

I've been using RCI for about 30 years. The basic exchange product is good. But the website goes from atrocity to abject failure. 30 years ago a member could select a set of criteria and search. Now we have to do this type of search sequentially, wasting precious time. The site is ever more prone to glitches and failures when trying to search. The ability to rank resorts by guest ranking has been removed, leaving us with the recommendations of the site which, of course, promote the stuff they are trying to flag because users -- for good reason -- don't want it. If RCI only improved the website instead of cumulatively degrading it, it would be worth 5 stars.

In march, I was in las vegas. At the south point, they had people almost knocking You down to get you to go to the timeshare, we got in there. They took us to breakfast, sold us on what a great opportunity. This would be showed us some great models that were there on the property. They told us we would not have to pay more than $199 for a seven day stay if we went to other properties that were out of state. We might have to end up paying no more than $329 we also had one free week. One bonus week.

We are long time RCI members in good standing since 1989. RCI is losing business as customer service has plummeted with new owners(Hotels and Leisure). Resort selections are down at least 25% in recent years under new ownership probably due to resorts cutting out the middle man(RCI) and handling all sale in-house now.

We were told we were pre paying for 3 weeks in the Dominican Republic so we could bring our family the next time and had 5 years to use it. We called to schedule it at year 3 and was told I only had 2 weeks not 3. When I called back a few days later after they sent me the contract I was told I had 0 weeks and all I paid for was the membership dues, $5300.00. When I asked for a refund I got an email stating they would do everything via email so there would be a written record. I explained and all they want is to give me an extra discount in order to take "advantage" of what I've already spent, the $5300 + an additional $386 to get caught up on dues before they told me I only had 2 weeks.

My partner signed up with RCI last year and was told he can book hotels without any problems. He was also told that he would get points at least every year. Last year he paid a total of $1200. So for his birthday we decided to go to Vegas. We were able to book with no issues. Now 2026 we are trying to book Angel's Camp for our daughter's birthday. They are stating we have no points and we won't have any for another 2 years. So the hotel we wanted to book is going to cost $600. When asked about this they stated you only get discounts. I looked up the price of the hotel and it's $200 cheaper than quoted. This place will tell you anything to get you to sign up. Why are we paying fees with no points? Makes no sense. We decided to sell.

I have been a member of RCI for over 30 years. I own a very powerful week and still waiting over a year for the a property in Aruba. Because of the power of my week, I never waited more than 8 months for this particular property. It does seem strange that it's taking this long. I basically go there every two years and never waited this long. Not sure what's going on!

As a LOT of other reviews have stated; I do not recommend using RCI. I own a condo with Orange Lake/Holiday Inn and wasn't able to use my week the past three years. I didn't want to lose it, so I signed up with RCI. That's who Orange Lake tells you to use. I called and asked a lot of questions prior to making the decision because I was also considering just selling the timeshare. I saw that you could book Disney properties and when I called to confirm I was told that was possible. I made it perfectly clear that I wanted to use my points, but the truth is that you cannot use your banked points to book Disney hotels. Also, before you become an RCI member, you can search the website and see thousands of options. Just know that most of them you can't even use your points.

I have been an RCI member for years and I really feel like it's a bad investment. The fees are ridiculous and I can never find anything good to book anymore, so I haven't been able to use it in years. I have to keep paying to combine points/weeks, pay to roll over the weeks/points, and pay a yearly membership fee. There is never any good ocean view or ocean front properties. I can never find what I want or need in the right season. Rooms available in the winter in a place Like Canada (Banff) or Europe that snows is just not desirable when I want an escape from winter. I just booked my first trip to Hawaii and I used 53 points and paid 299.00 to stay in a "resort view" double bed room and it will cost 72.00 a day to park and there is a 40.00 a day fee on top of that which is a resort fee of some kind. It is just not a good value anymore. I am so angry and disappointed! I feel like I am paying a whole lot of money for crappy vacations!!

I have been a member of RCI for over 24 years. I don't believe the website and the issues have been addressed in that timeframe. It's one of the worst booking platforms that I have used. They also retired the mobile app so that is gone but no loss there as that was terrible as well. I just don't understand how you can have a network of so many properties while at the same time have such a terrible booking platform that crashes constantly, filled with programming bugs, etc. I'm seriously considering getting rid of my deeded property specifically due to the booking issues and nature of the site.

My family have been owners/members with RCI for over 20 years and things have gone downhill significantly, especially in the past couple of years. Most recently, the added Resort Fees are making the RCI Timeshare no longer worth the expense. When the exchange fee and resort fees are all added up, it costs nearly as much to book at these resorts as it would without a timeshare or membership. And when you factor in the yearly maintenance and other fees for membership it basically cancels out any savings.

I have been a member using RCI for over 20 years. They have gone from okay to work with to now absolutely crooked business practice from my perspective. I am still trying to get a cruise booking made through them, with several issues and mistakes resolved. They just keep saying, "We will correct, give some time." We will have manager call in 48 hours... Well, we are now almost a month later and no results, even though I keep trying to contact them for resolution. I will be moving to II, Interval International for my next booking. I see they don't even care as long as they get their commission.

Absolutely fraudulent and now that we've caught them in the act they won't reply to me at all. They told me my initial $525 was resort fees just to 1) not get to stay in the place that we booked at through them (not even the same resort) and 2) find out that the resort never charged those fees and they never received that money. Do not use, DO NOT USE, DO NOT USE them. I spoke with them on the phone asking about the fees and they couldn't explain. I had to go because I was out of international minutes. I asked them to explain the charges via email (documented). They started calling me over and over again and not answering my emails. The people on island outed them and explained that none of that money actually ever ends up with the resorts or condo owners that they claim it does. They are blatantly lying. We've been encouraged to report them to the board of tourism here as well. Shocking and so insidious.

The fees have more than tripled this past year. The exchange fee is now the small part. Every exchange has enormous resort charges now. You pay an RCI exchange fee, then on top of that you receive a triple size Resort fee. One week in Biloxi is now $1500. Total rip-off!

My whole experience has been a nightmare most recently I booked a trip February 2026. I called in because there were no rooms on the website. I spoke with the customer service representative who stated that there was a sale for th week I wanted it would just cost 77,000 points. He stated that I had more enough points in my RCI so I booked. Never once did i realize that he had used some of my Wyhdam points. When I looked on the website it stated that I had over 100,000 points available for RCI. So how did I wind up having no points in RCI and only 40,000 points of my 84,000 points left. Why would I use RCI and pay $500 when I could’ve used my Wyndam points at half the cost.

Don’t do it. All they do is lie lie lie. Getting into this is by far the biggest scam and worst decision you could make, they are predatory vultures who will say absolutely anything to trap you into the contract and they lie upfront and then tell you that you need to buy more and more in order to actually get vacations. Don’t even give them the chance, they will do anything to suck you in and then they cancel reservations without notifying you and overcharge your card. My loved ones were completely bamboozled and now are suffering because of it and can’t even enjoy the vacations we were supposed to be able to go on.

The customer service is horrible. I just received a call because we haven't booked our free 3 day. I am working and I answered the phone. When I mentioned to the person over the phone that I'm working and I cannot talk, she proceeds to have an attitude and got smart with me because she heard my dog barking. As a company, you should screen your reps calls. No paying customer should receive rudeness and feel like they are expecting the best. Call happen at 1:35 MST on 1/29/2026 from 689-399-2225.

My experience with RCI Travel has been nothing short of disastrous. They’ve been misleading customers into canceling their cruises and offering better rates and extras. I booked three cruises under my RCI account and was promised extras that they couldn’t deliver on. When I received my email, I noticed that the extras were missing. I immediately reached out to the agent and asked where I could find the information about the extras we were promised. He assured me that I should see them in a couple of days. I waited a week and still didn’t see them on my app. I emailed him again, expressing my concern. He replied two days later, saying that he was waiting for his supervisor, David, to approve the extras.

Gosh, it sure sounds like an awful lot of members have experienced "confusion." I've been a member for 25 years and have seen the steady decline of RCI's offering. In the beginning, the program worked great. I booked multiple exchanges to Spain, Puerto Rico, Mexico, Hawaii, Oregon and never had a problem. Over the last 10 years, it seems that AirBnB, VRBO and similar services just ate their lunch. I have not deposited any new points in years on the advice of my home resort, but still do have points deposited I would like to use. Booking availability is, how shall I say, lacking. I will find a way to use my remaining points, but will not be renewing my membership after that. A shame really.