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RCI's Web site says the company has over 3,700 affiliated resorts located in 100 countries, with over three million subscribing members living in more than 200 countries. Its "RCI Community" is an exchange network of three million timeshare owners worldwide who participate in RCI's traditional week-for-week and points-based timeshare exchange networks.
Mary of Hamilton Square NJ (01/05/09)
Ongoing problems with website. I have been unable to search for and book a vacation due to a non-functioning website. Customer Service has been unable to solve the problem. The problem is not with my computer as they imply since I am having the same problem on 3 computers in my home as well as my work computer.
I am forced to pay yearly maintenance fees for a service that I cannot use. Lyndsey of Mount Pleasant, MI December 27, 2008
Lyndsey of Mount Pleasant MI (12/27/08)
My husband and I had decided to take the credit card offer from Bank of America that had a partnership with RCI to earn rewards. Later on down the road we decided to cancel the credit card, unaware that we would also lose our rewards that we had accumulated with RCI. I don't understand why the rewards account was closed when those rewards were earned by us spending money, how can they take them away, even if we cancel our credit card?
We lost out on the rewards that we accumulated by using our Bank of America credit card and then canceling it. I'm not sure how much that even is worth because when I canceled the credit card, they also closed the RCI Rewards account. Lost all rewards. Valentin of Huntington Station, NY December 17, 2008
Valentin of Huntington Station NY (12/17/08)
We have been members with RCI for about 2 years and have never been able to book a vacation with them. They NEVER have anything available comparable to what we gave them, which is a high end 2 bedroom lock off unit with a Master bedroom suite in Playa Del Carmen Mexico. I told my husband at the beginning of July 2008 to get on the phone and don't hang up till you book us a vacation through this place. He ended up booking us in February 2009 in the MOON PALACE in the Dominican that is set to open January 10th 2009.
I have a sixteen year old daughter by a previous marriage so she comes with us , and we usually bring a friend for her to hang out with. At the time my husband made these reservations the representative from RCI told him that it was a Jr suite, so he booked one suite for us with the timeshare week and paid a deposit to get an adjoining suite for my daughter and her friend. Turns out that my daughter's friend can't go with us that week so not wanting my daughter to be on vacation in a suite by herself, I paid a fee to RCI to cancel one of them.
Get the cancellation and decide to look at the fine print and realize we don't have a suite we have basically a hotel room as a trade for a two bedroom. I call RCI to see if I can get an upgrade to larger accommodations and RCI tells me finally after a dozen phone calls that the Moon Palace only gives them rooms and not the larger accommodations. So the best that they could do so my (second husband ) and my sixteen year old daughter aren't in the same one room for a week, is to rent another room for more money now and pay the all inclusive price for four people instead of the three people in our party.
I tried to call the Moon Palace directly to see if I could get an upgrade from them and they said they are not allowed to give upgrades to people that contract through RCI. The morale of the story is, I gave them my beautiful 2 bedroom to be crammed into a one room with three people and more money than if I booked it straight through the hotel at least I would have been able to get a one bedroom suite for less than I'm paying to keep my family in separate rooms on vacation.PS The RCI representative knew all along that he was just giving us a room and passing it off as a suite.
Marie of San Diego, CA December 4, 2008
Marie of San Diego CA (12/04/08)
I've had my RCI timeshare for some 20 years and never had trouble getting reservations until 2008. Now it's constantly UNAVAILABLE, yet they keep selling more timeshares; i.e. more memberships. Actually, when I pretended I was interested in BUYING a timeshare, suddenly I was able to get reservations of my choice, albeit for only 3 nights/2 days, AT NO CHARGE. These people at RCI, Las Vegas are fleecing the owners who paid a fortune for their timeshares -- and the maintenance fees just keep going up every year!
Now I don't have the annual vacation I've been paying for, but RCI keeps selling timeshares for space that is NOT available in the first place. This is blantant FRAUD and must be stopped. K of Chantilly, VA November 29, 2008
K of Chantilly VA (11/29/08)
My wife and I, unfortunately, purchased a Vacation Club membership with RCI/Raintree Vaction club. We were on vacation in Cabo at the Westin and were pushed into attending a sales seminar. We were plied with alcohol and hard-selled. My wife was very interested and I begrudgingly agreed. We didn't realize the scam until we got home and tried to schedule a vacation.
We've called over 10 times to make a reservation and everything is always sold out or unavailable. We're out of 12K and yearly maintenance fees. Outside of canceling the membership and eating the money, I don't know what to do. I'd like to be part of a class-action lawsuit against RCI, but I'm not a lawyer. They have scammed and stolen far too much to allow them to continue this obvious fraud. While I do bear responsibility for the purchase, I was not given what I paid to receive.
My wife and I lost about 14,000 total. We now have to find even more money during these tough economic times to pay our bills and plan any type of vacation. The intense stress and anguish I feel over wasting some of our savings is indescribable. My wife has cried numerous times about being swindled and being unable to receive any from of restitution. Kam of Burnaby, BC November 29, 2008
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