Complain about a product or service

RCI

RCI's Web site says the company has over 3,700 affiliated resorts located in 100 countries, with over three million subscribing members living in more than 200 countries. Its "RCI Community" is an exchange network of three million timeshare owners worldwide who participate in RCI's traditional week-for-week and points-based timeshare exchange networks.

Elaine of Coaldale, Canada (10/04/08)
We too, as so many I have been reading about bought into Blue Bays scam in Jan. 2006. It is now 3 years later, and we decided to go back for a week. Our points are limited to 60000 and we have to pay for all inclusive stays. I priced out the same trip through a travel agent, and it will be 1100.00 cheaper for two of us,to go that way, than it is to go through RCI or Temptations resort.

I called Premier, got the run around, but was getting emails until I asked for my money (21000.00)back. We have never used this program, but have paid our yearly fees. I just want this cancelled and to be refunded, but now have been put on ignore.

Howard of Jackson, NJ October 4, 2008

Howard of Jackson NJ (10/04/08)
I am also involved with the Bluebay and RCI problem. I also bought more RCI points then I could ever use because I intended to use them for air travel. We will be going to Bluebay in about two weeks. They claim they have instituted an alternate plan. I have no idea of the cost of the program and I am unsure how it will work.

I am a retired attorney living in New Jersey. When I reviewed the RCU documents, RCI chose NJ law to be controling.

I do not believe that RCI has the right to change the terms of the contracts between themselves and purchasers of points If the new program set up by Bluebay is not accelptable,

We can now only use 60,000 points per year for RCI Partner prograns when we were sold the points with the understanding that the use of points would be unlimited.

Patricia of Iron Station, NC October 3, 2008

Patricia of Iron Station NC (10/03/08)
We purchased 8,400,000 points in May of 2007. We purchased with the intent to use our points to fly our son to visit us from out of state who has disabilities. We were booked to visit Cancun in November 2008 and when trying to use our points for airfare, we were told by RCI we now have a cap of 60,000 points and blackout dates around the holidays. This in not what we were originally sold or told and would not of purchased if this was presented to us. In addition, we have 6 weeks to use at the resort where we purchased this vacation program at. Blue Bay was to assist in renting out these weeks.

Now the rental program cannot be managed by Blue Bay, so we have not been able to rent out our weeks. The intent, per Blue Bay, would be to rent out 5 weeks and use the money to pay for our all inclusive fee for our one week. This would leave us with only a 49.00 airfare fee, per person, to fly to Cancun and spend a week at our favorite resort with very little cost. Blue bay has not delievered on anything they sold us. For us to fly to Cancun and visit in November, this would now cost us over 3500. We were forced to cancel our trip in November.

We cannot believe we purchased a vacation package for thousands of dollars and cannot vacation. How sad to be scammed, ripped off and left with no options. The service, response and overall managing of this situation from Blue Bay has been terrible. We have spent hundreds of dollars just calling the resort trying to reach someone that can assist us and help rectify this situation for over two months with NO LUCK. We met with Blue Bay in June of 2008 and they told us they changed the program and it would only cost us about 5000 more to join. How crazy is that. Rip us off and then ask for more money.

Blue Bay remains unwilling to assist in any way, which leaves a very bad feeling towards their resorts. This is sad because they have beautiful properties, but continue to damage their reputation with their lack of action and resolution to this debacle.

Clark of Sandy, Ut, UT September 30, 2008

Clark of Sandy, Ut UT (09/30/08)
In August of 2007, my wife and I purchased 3,000,000 points at Blue Bay in Cancun, Mexico. Like several of the complaints listed in this chain, we too were mislead. We were told we could use these points for air fair, rentals cars, other properties, WITHOUT lmimitations. We even mentioned to the sales team this was too good to be true; it sounds like our Delta miles points But we were promised that we could have a seat on any flight.

In Nov. 2007, we tried to use our points for air fair only to be told by RCI, there were no points for RCI memembers. We asked if there were seats on the plane and we were told yes but they were not available to RCI...all the RCI seats were sold. We filed a complaint with RCI, as it was a verbal guarentee by Blue Bay, and not RCI. We lodge a dispute with Amex in attempt to get our money back for an obvious fradulant misrepresentation by both RCI and Blue Bay.

So, folks, my wife and I are in support of sueing both Blue Bay and RCI; they are equally partners in this deception as one points their finger at the other as the problem and vice versa. Now we find that our point transfer is RESTRICTED to 60,000 points per year...taking us some 10 plus years to extract our value...Bottom line is both Blue Bay and RCI must be in this together. You can't change the terms of a contract...and this is exactly what they are doing.

We were ripped off by Blue Bay and RCI...See above complaint

Jennifer of Florence, SC September 26, 2008

Jennifer of Florence SC (09/26/08)
I asked that my pymts being drafted out of my acct be stopped, and they stopped it for one month (July 2008). But i specifically asked that it be stopped permanently. The still continue to draft money out my checking acct. monthly.

I am being charged for overdraft fees.

Gordon of Sea Point, Cape Town, OTHER September 23, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |