Complain about a product or service

Rodeway Inns

Dawn of Santa Maria, CA October 22, 2009

I booked a room on line using Priceline(unaware that i was using that service). They immediately took the money from my checking. When I arrived after a three hour drive I quickly felt I was in a really bad/unsafe part of town. There were prostitutes at the corner gas staion, and some shady looking people walking across the parking lot with a big black trash bag over their shoulder. I went inside and complained that there was a mistake and I was not able to stay. I needed to cancel my reservation. The hotel manager climbed on a chair to twist a lightbulb in for light. His English was very hard to understand because he was from India. He said there was nothing he could do because I didn't make the reservation with him. I pleaded with him to be understanding. Not one car was in the parking lot. I felt like i was in a bad movie. He and his wife became quickly aggitated and both of them ganged up on me and were arguing with me. I was scarred and left immediately. It was dark with poor lighting outside by this time. After having to find a clean and safe room, I began calling around trying to get some assistance on this matter. Priceline said it was up to the hotel to refund me. They are just a third party.

I called Choice Hotels who stated they are unable to help me because of the third party involvement. I sent e-mails, called corporate offices, with promises to follow up with me the next day-still nothing. It's been weeks, and everyone involved is refusing to help, and passing me on to the next. Is this how we do business in America? Don't get me wrong, I have offered everyone who I speak to my responsibility in all this, and that I believe in a cancellation fee being charged to me. I would even settle paying for the first night, if they would allow me to be forgiven for the second night. I didn't stay there at all for fear of my safety. Give me a break, how was I supposed to know 24 hours in advance that I booked a room in the ghetto of Fresno. Isn't that why we use a third party? Today I spoke to the hotel manager by phone trying to get some resolve in this matter. He said he would not consider it because lots of people book several night stays with him who don't stay there and they don't ask for a refund. Go Figure?

Chelsea of Green Bay, WI September 22, 2009

I came to the Dells with my mother who walks with a cane. I asked for a room that we could drive right up to so she wouldn't have to walk so far. Since the parking lot is not numbered, there was someone parking in the spot closest to the first room we received, which was room 313. I went back and waited in line for a good 15 min. in the lobby. Even though there were two people working behind the desk, the man just stood there and stared while the woman did everything. The first customer at the desk asked for a refund because his room was too small, not taken care of and the air conditioner didn't work. I should have taken that as a sign, but I didn't.

The second guy ahead of me told the staff that he had one room for three nights and they kept asking him, "Two nights?" "Two rooms?" and he got really frustrated. Finally I got up there and asked for a different room since my mother was handicapped and couldn't walk far. I then received keys for room 307. I went over to room 307 and the keys didn't work. I went back to the lobby once again and this time, the unfriendly male behind the desk walked over with me and couldn't open the door, either. He then put us next door in room 306 and brought us over some keys. We walked in and were greeted with a strong smell of mold. We were tired of moving around, though, so we thought we could put up with it. We turned on the AC to help the smell, but the AC was on high but didn't work at all! We also didn't have an alarm clock and ended up buying one so we could get up on time the next morning. The fridge wasn't very cold and there was a lamp that was missing a light bulb, so we only had two lights instead of three.

We went out and bought an oscillating fan and some bathroom spray to help with the awful smell. We went into the bathroom to put the bathroom spray on top of the toilet and saw instantly what was causing the mold smell. There was black mold all over the floor and wall behind the toilet. I called and asked the unfriendly male to come over and look at the room. About 20 minutes later, he finally showed up and said he'd give us another room. I asked if he even wanted to see and know what the problem with this room was and then he reluctantly agreed and I showed him the awful bathroom. Then he walked back and forth outside trying to find us a room. Shouldn't you know which rooms are available if you work there? Finally, he said he could give us room 307 next door but it didn't have a key and wouldn't until the next morning. I said that was fine, that way my mom wouldn't have to walk so far. We moved in next door and this time, the AC and fridge worked well. We also had no moldy smell and an alarm clock, but no microwave. My mom stayed in the room anytime I went out so that I could get back in.

The next morning, I walked over and asked for the key to our room since he said we'd get one. I was informed that the lock was broken and the nice lady at the desk said I could use a master key. I was uncomfortable with that and just made sure my mom opened the door any time I went out and came back. What kind of a place would hand out a master key to any guest?! If I had taken that, anyone could have known that and said I stole something and I wouldn't be able to prove I didn't, since I had the master key. It didn't make me feel at all comfortable that this place was willing to just hand out the master key.

The next morning, I walked over to tell them I was checking out and I had no key to return. Unfortunately, the crabby man was back so when I asked if some sort of refund or credit would appear on my bill, since there were so many room changes, no key, etc., he told me it wasn't fair that I was asking because he did everything for me and if it was that bad, I could have gone somewhere else. Well, believe me, I will be going somewhere else from now on. Please, anyone reading this, don't make the same mistake I did! DON'T STAY AT THIS HOTEL! Perhaps it was nice when it was the Diamond Hotel, but now under new management as the Rodeway Inn, I would honestly rather stay in my car than stay in this craphole! Do yourself a favor and stay anywhere but here!

Recep of Arlington, VA July 23, 2009

On April 21, 2009 I made a reservation online with the Rodeway Inn Hotel, Jacksonville FL. I received a change to my government orders on April 23, 2009 because I was instructed to stay at a hotel closer to where I was going to be working. On April 23, 2009 I called to cancel my reservation with the Rodeway Inn. The hotel I stayed at while I was stationed in Jacksonville was the Comfort Suites; I stayed at the Comfort Suites from April 27, 2009 to May 29, 2009.

When I returned from my trip and I was going to pay my government credit card bill for the month, I discovered I was charged 1,271.25 on April 27, 2009 by the Rodeway Inn. When I called the Rodeway Inn to question the hotel about this charge and explain to them I had cancelled the reservation and I never stayed at their hotel or even set foot on their property, they told me because the hotel had booked me down for 2 reservations and when I called to cancel they only cancelled 1 of the reservations, I was charged for the second reservation. I never made 2 reservations with the Rodeway Inn; I never even knew I had 2 reservations with the Rodeway Inn; had I known this I would had cancelled both reservations on April 23, 2009. I never set foot on the Rodeway Inn's property or stayed at their hotel the entire time I was in Jacksonville.

I tried to contact the Rodeway Inn several times and explain they wrongly charged me, but each time they said if I did not have my cancellation number then they could not reverse the charge. When I talked to the Rodeway Inn Regional Manager on June 16, 2009, I explained everything to him and he seemed to understand, and agreed to refund me my credit once Citibank sent him the forms/documentation for him to sign to reverse the charge.

He never returned my calls and I discovered he quitted and the new manager, Robb K was going to be responsible for assisting me. I tried contacting Robb K and he never returned my calls. I tried contacting the General Manager/Owner Mr. Harbir G and he never returned my calls.

I have discovered the Rodeway Inn will be changing its name to the Quality Inn in August 2009, I believe they are trying to stall refunding my credit by waiting until they transfer their business under a new name.

eva of brooklyn, NY July 9, 2009

i called the night manager ann and requested 2 blankets & when i opened 1 blanket to place on the bed and i shook open the blanket, the rat/mouse droppings landed everywhere. i could not help but wonder about all of my linen used in my room. was it also infested with rat mouse droppings and shaken out, not washed & placed in my room? i immediately called the night manager ann, and told her to come to my room. when she arrived i showed her the rodent droppings which infested the hotel blankets, and now were everywhere after i opened 1 blanket and shook it open to place on my bed.

since i charged my hotel reservation using american express i called amex and discussed my consumer shock, health concern fears, and disgust relative to this rodent infestation i suffered. i was extremely worried as i know that rodents do carry rabies and the haunta virus which is deadly in humans, and the haunta virus can be caught from breathing rodent droppings since the virus is airborne, and there is no known cure. amex was also shocked and stated since this was a very dangerous human health hazard violation i should open an amex dispute, & also file a report with pa., sanitation health department especially since i have a compromised immune system and have severe asthma, and also because rodents also carry the haunta virus and rabies, which to date have killed many humans and there is still no known cure for haunta virus. general manager al also said i had options & could have asked for another room, as opposed to checking out early. i replied to al by stating your linens are kept in the same rat/mice infested area, so that would not change the fact that u have rodents in your hotel and on your property, and i suffered asthma attacks, got the hives and had to constantly use benedryl, & an asthma inhaler, until i could find another vacancy elsewhere, which in the height of summer season was not that easy to do.

i called choice hotels & lodged my consumer complaint, and choice hotels senior c.s. rep., chuck told me al never called choice hotels to report this rodent infestation incident i suffered, & chuck also informed me that the rodeway inn italian villa is a franchise, privately owned, and choice hotels is only the marketer, therefore al deliberately lied to me twice and the first time was when i discussed a full refund with him upon early check out. al again lied to me when he stated choice hotels would only give me a 20% off room rate reduction for only one night, which was the night i suffered the consumer shock of requesting 2 blankets, opening the blanket to place on the bed, and to my horror watch rodent droppings sail through the air and land everywhere.

Teresa of Clearwater, FL June 23, 2009

On June 18 we checked into the Rodeway Inn for a one night stay. on the morning of June 19 around 7:00am I woke up after a very rough nights sleep.I was tossing and scrathing for most of the night. I went into the bathroom and discovered my face covered with small and large bumps. I removed my gown and found my left and right arm shoulders and my back were covered with bumps. Then I noticed some small bugs on my gown.

I woke my boyfriend to tell him I thought there maybe something in our bed. We pulled back the covers and notice several small and large bugs. We got our camara out of the car and took pictures on the bugs and my body. We informed the management at the front desk. They did nothing. We checked out and went straight to a walk in clinic there I received proper medical attention. "I remember the doctor saying well they don't bury themselves in your skin they just bite.We went back to talk with management to see if they would do anything to help us with our expenses.The manager said the owner told him not to do anything for us. And we could do whatever we wanted to do about our complaint.

This is not just my issue this is a public health issue". I ended up spending my entire weekend unable to go in public because of people staring at me.My skin felt like it was burning when the sunlight hit it. I had an severe reaction to one of the medications I was given. I had to pay my medical bills and prescriptions, gas time wasted speaking to management. physically some of the scars will stay forever on my body. And I think the owners should be held accountable. They are suppose to insure that there primises are safe at all times no one should have to go through this and not be treated with dignity and respect.Or how about "I'M SORRY".

Alicia of Sears, MI February 6, 2009

Alicia of Sears MI (02/06/09)
we were in room 207 on 2/5/09 when we were woke up around 3:30 am to a bunch of drunk kids screaming vile obscentities up and down the hall for approx 1 hour, around 8 young adults total. The manager refused to call the police because he knew them and he did not want them on the road while drunk(he also commented that if you think this is bad it is much worse on the weekends. So we called the police. Fairness dictates that we have our money refunded.

Richard of Grant, FL August 8, 2007

Richard of Grant FL (08/08/07)
I live in this dump (Maple Shade, NJ) while on a job assignment. The TV has 20 channels that do not work. The manager told me up and down it was a problem with Comcast. He said they came out and couldn't fix the problem. I have a small TV with me. I plug in the cable and ALL the channels work fine. So much for the honesty of the manager. They also serve stale day old Dunkin Donuts for their Continental breakfast. I wonder from what continent this custom arises?

I miss CNN and the presidential debates. I tried to dispute part of the weekly charge but the credit card company refuses.

Linda of South Pasadena, CA February 24, 2006

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