Complain about a product or service

Royal Caribbean - Crime

Royal Caribbean • Cancellations, changes • Crime • Illness, injury • Lost luggage --- News • Cruise Lines Agree To Refund $21 Million In Fuel Surcharges • New Jersey Sues Royal Caribbean

Sara of Brea CA (11/26/03):
I took a three-day cruise and someone stole my "sea pass" which was backed by my credit card and charged $515.92 on it. When I got my bill I realized what happened. I canceled my card when I realized it was gone and it was still used the next day. The manager of guest relations told me to call the customer service department and when I did that they told me to contact my credit card company.

I disputed the charges with my credit card company but the cruise line was very rude to me and did not want to help me or take any suggestions to improve their security so this would not happen to any one else. (this is the short version)

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Travel