Ryanair Reviews

We booked a round-trip flight for 2 passengers and carefully verified TWICE that the destination selected before payment was Brindisi, Italy. After completing the payment of €416.30, we discovered that the reservation had been issued to Alghero instead. We contacted Ryanair immediately, within minutes of the purchase, because we knew something was wrong. We were not trying to change our travel plans days later. We were reporting an issue right after booking.

This company has the worst customer service and will try to rip you off with any single opportunity. Paid for priority boarding and extra luggage. On the gate employees were disrespectful and was told that my luggage is not the appropriate size, no size measurement provided. And I was force to pay again and deal with customer service. Do not believe them. Their sizes are not accurate. I traveled with the same luggage with no problem worldwide. Never had a single issue.

Absolutely horrible experience. The front desk people were horrible. I don’t care how “cheap” they are, this is a horrible experience.

One can see how pathetic are ** airlines, zero customer service, pathetic policies. Miserable state of affairs and people boast themselves as EU.

Revolting lack of response to a genuine complaint. They just keep losing conversation threads after a max. 2 exchanges, this making me start all over again. Going to small claims to seek redress. Their behaviour is the worst I've ever witnessed from a company operating in the Uk.

Well what can I say, nothing positive sadly. After working in an airport myself for 13 years I can only describe this airport as chaotic. No clear signage to security, lack of seating but one of the worst things was the queues. On arrival at border passport control it was 45 minutes and the 50 minutes on departure! People missing flights and rude unhelpful staff. The next major issue was the gate staff representative for Ryanair, I don't think I have every been treated with such aggression and rudeness. He tried to charge us £50 for having a pillow!!!! He kept saying that the Ryanair do not allow pillows??

**Think twice before booking Ryanair – a costly lesson learned.** I rarely take the time to write reviews, but my recent experience with Ryanair was so frustrating that I feel compelled to warn other travelers. Here’s what happened: I purchased a ticket that included a carry-on bag. My luggage met all international airline standards – dimensions, weight, everything. Yet at the gate, I was told it didn’t meet “Ryanair’s standards” and was forced to check it for an additional fee. This felt less like enforcement of legitimate policy and more like a scheme to extract extra money from passengers who had already paid for carry-on privileges.

The absolute worst airline that ever existed. It’s Christmas time now, and a lot of countries only have Ryanair as their airline they can use to go back home. I for example have no other options apart from Ryanair. This year as well, it’s Christmas bonus time so they make up new “rules” on a daily basis, about the baggage and other stuff they can charge you extra for. This company has only one goal and that is to steal money from the poor. Horrible company, horrible employees (rude and disrespectful), horrible service and a horrible experience every single time. Avoid at all costs. Next time I would rather swim across oceans that fly Ryanair.

What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and every time it fails with no explanation. Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.

I have been receiving promotional emails, which I have been unsubscribing for 6 months now and they keep on sending them to me. I cannot get off their list. Why do they even have that button? I feel trapped by them.