Complain about a product or service

Sandals Antigua

4950 S.W. 72nd Ave., Miami FL

Nicole of Rocky Mount NC (3/28/05):
Our honeymoon was a disaster. When we arrived at Sandals Antigua, they lost my luggage. My husband had his luggage. We could not do anything about it the first night we arrived because we got to the resort at 11 pm. We asked the representative for the general hygiene supplies and he stated that he would coordinate it and have it sent to our room. Someone brought us room service and stated that we would have to talk to the front desk in the morning in order to get the personal hygiene products that we requested.

The next morning, my hubby had to go to the gift shop to purchase some clothes, underwear and other products for me. We then contacted customer relations to get some resolution on my lost luggage. We were basically given the runaround and couldn't get a definite answer all that day on where my luggage was. The manager found us late that afternoon to discuss the issue with us. His excuse was that the hotel could not be blamed for my lost luggage and that it happens all the time. He stated that it happens several times a week.

That same day, we went to eat breakfast at a restaurant on the resort property. I got sick from their food and threw up right at the table before we left the restaurant. It was not a good trip at all.

My husband and I decided to come back to the US and complete our honeymoon in Raleigh, NC. We had more fun in Raleigh than we did in Antigua. The hotel was a huge disappointment. We would not recommend Sandals Antigua to anyone.

Richard of Wilmington DE (11/13/03):
My brother John was brutally assaulted in the bar at Sandals, Antigua. He was knocked unconscious by a man who alleged he was the "jealous boyfriend" of a woman who asked my brother for help in the bar. Sandals provided NO medical attention for many hours, and the Antigua police were "bothered" by my sister-in-law's complaint.

My brother was sent to Puerto Rico for neurological exam (2 days inpatient). This was an obvious "grift" by 2 individuals who set my brother up. He carries no wallet so it was all in vain. We are pursuing all legal means to rectify, and I want to warn tourists that Antigua's legal system is a complete travesty.

My brother suffered a serious head injury and multiple back injuries. Medical bills greater than $10,000.

Diane of Middleboro MA (10/8/03):
My husband and I arrived at Sandals Antigua on Sunday. On Tuesday night we ate at one of their all-inclusive restuarants called Kimos. Well 3 hours later my husband got extremely ill. Because he didn't want to ruin our honeymoon, he suffered all day Wednesday and Thursday to the point that he had to stay in our room. However, Sandals management knew that he was sick and how he got sick.

By Thursday night he was in the hotel lobby bent over in extreme pain and had to be rushed to a hospital. Final diagnosis: "Food Poisioning". When we received the bill for one-night stay in the hospital totaling $1,564.00, we contacted Sandals since we felt they were responsible.

When we returned to the hotel we were sent directly to the nurse's office and had to have all the facts documented. While in the nurse's office we were told that Sandals would pay for my husband's 4 prescriptions and that Mr. Eaton would be in touch with us. Well, Mr. Eaton never contacted us until 4 days after returning home and at the request of our travel agency. When he did contact us, his response was "I knew nothing about your alleged food poisoning." When we asked him why he paid for my husband's prescriptions if the resort wasn't at fault, his response was "because I was told you were broke and had no money."

Mind you our honeymoon cost us $3800.00 plus just paid $1565.00 to the hospital and had $2000.00 in our room safe. How dare this man belittle us by calling us poor and destitute without a nickel to our name?

It has been over two weeks now and my husband is still sick.

Diane of Massapequa NY (7/13/03):
Booked the Grand-Luxe beach front for a quiet vacation. Arrived Thursday night 4/24/03. Friday awakened to loud noise, banging and a beach was descended upon by locals, cars, trucks and children who proceeded to erect a vender's flee market the entire length of the one-mile beach in preparation for the arrival of Sailing Week due on Sunday.

All beach activities were then canceled on both Sat. and Sunday depriving us of any opportunity to utilize or enjoy the serorts beach which is the main reason why we were there. The roped-off swimming area of this "couple only" resort was now the playground of the local children. The sound of people banging tent posts, clanking bottles and cans, yelling to one another continued well into the night and again at sun-up making sleep difficult and relaxation impossible.

Our oceanview was now trasformed into the backs of canvas and plastic tents. Sunday it was by now no surprise to us when as expected some 150-200 sailboats arrived at our door. The party continued on into the night with over 1000 people on the beach and a huge bandstand less than 100 yards from our room. Monday morning the beach was littered with and smelled from garbage. None of what I have outlined here was disclosed to us by anyone, at any time in connection to this trip. Needless to say we feel deceived, misled but mostly disappointed.

The trip cost us $3,596.00. My husband and I are both self-employed and lost 5 days wages. (Approx. cost $5,000) We failed to benefit by the relaxation we had hoped to gain. My travel agent and I both sent complaints to Sandals Antigua: Franklyn Eaton, General Manager P.O.Box 147, Dickenson Bay,, St. John's Antigua W.I.; GoGo Tours (booked through) 69 Spring St., P.O.B. 507, Ramsey, N.J. 07446-0507, Bargain Travel, Mr. Louis D'Annucci 220 Maple Ave., Rockville Centure, N.Y. 11570

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