Southwest Airlines Reviews

The customer service person working gate C38 at tampa was very rude and disrespectful. I'm an retired Disabled Vet with PTSD. I made a mistake and should in the AM. My flight didn't leave to PM. When I showed up at C39/C38 I asked the attendant am I at the right gate. Instead of saying Sir your flight don't leave until tonight she told my fight switch gates and it was boarding at C36. I'm running to the gate so I wouldn't be late. The attendant at C36 was nice and informed me that my flight wasn't until that night. This happened 05/10/2026. I took a photo of her.

April 16, 2026. What a wonderful flight crew especially the Flight Attendants Nicole, Lisa, Santos and Jody. We were traveling with my mom in a wheelchair and my father with dementia and they were so helpful and accommodating. We fly Southwest often but this was truly an exceptionally great flight. We were on flight 2287 from Houston to Albuquerque.

Southwest does not get any stars from me. So far, since they have changed their boarding arrangements, they have completely derailed. It takes a lot of time to board and to unbelievably on board. And if you wanna ask the agent at the counter with the issue is they all have a horrible attitude. No matter how friendly I am to them they are curt, and act as if I have just stepped over their grave. I have been using Southwest as many years now. I am so disappointed in them. They just landed at 2 o’clock today in Vegas, and it is 2:38 PM. And I am just seeing the final individual being wheeled out of the airplane. They are totally inept.

I read every day how bad Southwest changes are. I am a frequent flyer with this airline. Only one time since the seat change have I had an issue stowing my carry on. I do not see or understand all of the complaining. For the overweight people that I am reading their complaints, get over it. I do not want to pay for a seat that someone is spilling over on the side I paid for. Not being a bad person, just facts. I have dealt with this several times over the years. I would like to see that person being more compassionate to the person they are crowding in on and not so selfish. If a second seat has to be purchased, the seats are refunded post flight. This is not a big issue. Let's not make it one media!

I had two legs of my trip that was delayed. Terrible customer service. No reason for the schedule change except for poor planning on their part. I get that delays are to be expected but not when it happens to multiple legs in the flight. Do better SWA!

Southwest’s policy for disabled travelers is very frustrating. I chose an economy price for travel. I have ambulating problems and needed wheelchair accommodations which were provided. I was assigned a middle seat which was not helpful to me because of my leg and knee problems. The night before the flight I called and requested an aisle seat. I was informed the change could not be made until I was at the airport the next day and that there were 64 seats available. The staff at the airport and those on the phone who I spoke with were unhelpful. They seemed not interested in my accommodations. I was told by staff on the phone disabled economy fare does not provide other accommodations for your disability.

The problem is compounded by the number of oversized carry-on bags that appear to make it on board. When a single bag occupies the space intended for multiple passengers, everyone else pays the price. Passengers who comply with the rules should not be the ones inconvenienced because overhead space is being used inefficiently. The most concerning aspect is that these were not isolated incidents. These same issues occurred across all three of my recent trips. As a result, I no longer view these as occasional operational challenges but as recurring service problems.

They used to be excellent and for a $20 fee you got on board quicker. Now you pay to upgrade for $50 so that you can pick your seat and then they charge you again to pick the seat up to $67. Then they charge you for any luggage which for one checked bag, which used to be free, was $45. Screw them. They are now TRASH and I hope they go out of business. Typical greedy crap airline. I rate them at a Zero! I'm switching to American Airlines!!!

Horrible experience!!! Do not trust them with minors or elderly flying alone together. They attempted to extort my 11 year old son and 59 year old mother in law for an extra $270 less than 1 hour before the flight claiming that my sons ticket had a military discount on it because it was purchased with our account; despite us changing this a month ago on the phone for 2 hours and they acted like that was ok. My 11 year old son and 59 year old mother in law had to literally run to the gate with their bags because the rude ticketing agent did not want to call a supervisor until the last minute at which time we paid an extra $30 for something we already paid for because southwest is too lazy or does not care to check their recorded calls.

I wish I had read the reviews before paying for my ticket. Flight time was changed many times. At last report it’s now a 2 hr and 2 minute delay.🤬

Southwest is supposed to be a low cost carrier. What happened??? I have to pay for the privilege of selecting, AND PAYING, for a seat? And pay for a bag, and pay for boarding. Last SWA flight I was on, I didn’t pay for heat and froze for 2.5 hours. Whoever made all of these changes so fast to make your airline unrecognizable, enjoy your stock options as parachute as you watch another Dallas airline drank.

Garbage customer service in LGA. Supervisor name is AL, racist! Stay away and don’t fly Southwest!!!

Southwest Airlines is the worst airline now. I have flown on almost every airline all around the US and overseas. The last 3 flights I have taken were delayed. Today we are delayed 30 mins to board, once we board, we are now delayed 40 mins stuck in the plane with no AC and it’s 90 degrees outside. Keep in mind this is only a flight from San Jose to San Diego CA. This is a 1 hour and 15 minute flight rr that has been delays for just as long. I asked the rep at the desk before boarding why the flight is delayed and her response is “because there was nowhere for the plane to park, it had to wait for the other plane to move.” This is the month of May, there are no weather conditions anywhere in America for them to blame being late and delayed, so now the reason is there is nowhere for the plane to park. I will never fly southwest again.

Southwest Airlines no longer respect or value the concerns of their handicap customers. I booked a bulkhead roundtrip. On my returned they sold my bulkhead.

This airline has gone down the drain. Almost every flight is delayed. Rude employees with Green hair and nose-rings. I bought a bunch of Costco gift cards for Southwest last year that are non-refundable, otherwise, I would avoid this "new" airline at all costs.

Some, NOT ALL, of the staff were rude; one employee at the​ Gate in Burbank didn't want to answer a question we had about our flight because we were confused. We're seniors and don't know a lot of technology, but we thought our ticket was on our phone, and he said, 'I CAN'T LOOK AT YOUR PHONE. I CAN'T SEE THAT'.. We were totally stunned as we are so polite and respectful to people. Had NO idea Southwest had changed this much. We have always taken it everywhere it goes. NO MORE...

My flight was delayed by two hours. The man next to me at the airport had his flight delayed by 4. The plane was packed and was made to check in my carry on. I didn’t get any nuts because I wasn’t “in the paid seats” We finally landed and waited 30 min for another plane to leave our gate before we could get off. Awful all around experience.

3.5 hours and not a single drink. Not acceptable. At least give the drink as I land. I will never fly Southwest again and you shouldn't either unless you want to pay a lot of money and have no drink.

As a first time customer I have to say I would not recommend this airline to anyone. I almost missed my cruise due to delayed flights. The return was just as bad. I was left to spend the night in the Phoenix airport. We arrived around 11:30, everything was closed and nothing was open before we left. The flight was advertised as a direct flight, but shocker about an hour before boarding the app notified me that the flight had a layover in Dallas. I paid for a direct flight not a longer layover flight. The staff is friendly, but the delays, being stranded with no food or beverages, plus the additional stop are not acceptable. I should have flown my normal carrier for a few dollars more.

Horrible. Everything’s becoming terrible with Southwest Airlines. 1- No way they give you a smile especially at Midway. 2- They charge you for luggages now. 3- They think customers will never care, but, we do and I will never ever fly with Southwest after finishing my trips with them. One more and OVER. Small terrible seats. 4- My seat is number 7 and boarding the aircraft with last group! 5- Unorganized brains. Used to love them and now we are canceling our SW credit cards since we are not happy with them. 6- Now and on always delayed flights trust me, do yourself a favor and never fly with them no more. All I hear at this moment with people at the airport next to me: SWA are terrible. See you SWA after you go back to the days. Look at the pictures I submit and I tell you they already delayed it 35 minutes.