Complain about a product or service

Southwest Airlines

Jorune of Citrus Heights, CA April 11, 2007

In spite of the fact that I showed up 1.5 hours before my flight and checked one small bag curbside at Midway Airport onto a DIRECT four hour flight to Sacramento, Ca., my bag never showed up. It is mid afternoon of the next day and it still has not arrived. I find it inexcusable that a bag cannot be put on a plane with a one and a half hour leeway - and the plane was even early arriving at the Chicago airport gate so the excuse of a late arriving airplane will not work.

With all the security changes and more people checking bags, the airlines should show more concern - baggage agents at the destination city were unocncerned - it was an oh well attitude.

Scott D. Hartz of Springfield, IL April 8, 2007

Lost bags! They lost two bags and have no record of them in the system.

Katherine of Kings Park, NY April 5, 2007

Elderly parent flagged for cognitive impairement and whelled to gate. Never made it to destination.Told headcount done and they left her on the plane w/o transferringher. Called when she was told to get off and she said she was in the wrong city. Customer service said Oh well.... call tomorrow during normal business hrs.Nothing we can do. She was left in a baggage claim for hours and hours. I am not mad I am disappointed with this company because if their headcount isnt taken seriously -when is the next person sliping byu their staff to do do god knows what ... Serious security issue. Did I mention my parent was issued both boarding passes for the two legs of trip and they failed to notice she was missing onthe second half? Disappointed and disgusted traveler

Family had to drive almost 400 miles to retrieve a tired, dehydrated woman from baggage claim at 3 am! With no offer of any compensation for gas, food or travel time.

Tyler of Salt Lake City, UT October 15, 2006

I was unjustly forced to check my fragile souvineer that I, being 14 years of age had sworked incredibly hard to save for. This ruined my potentially fun vacation for me. I will never in the rest of my life fly with this pathetic airline again, even if it means not flying. I will encourage everyone and anyone I know to do thew same. Southwest airlines should force thier unintelligent baggage crew to reevaluate their system and learn to use common sense in moving peoples property.

My 9.75 chinatown authentic model sword was mutilated, being snapped in half numerous times. this caused me emotional damage.

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