Complain about a product or service

Spirit Air

Serge of Brooklyn , NY November 18, 2009

I purchased three airline tickets to go to San Juan PR, for August 2, 2009. As a first time customer for Spirit airlines I would expect my experience to be a good one. I would also expect the airline to value their customers. On August 2, I went with my family to Laguardia Airport only to find out that I could not fly for a flight that was at 6:40 meanwhile I arrived well before that time and I did not wait on line because the airport was near empty. Not only did I not fly they had the nerve to tell me that I would not be able to fly on the next thursday and I was going on a cruise. The people working for Spirit at the Airport were very rude and did not care about anything we had to say. I lost my money and my flight. If there is anything possible that can be done to settle this matter I would be happy.

Michelle of Kennesaw, GA November 13, 2009

I'm writting on behalf of my step-father, Edgardo Alberto Castellon. On October 28, 2009 my step-father had an issue with Spirit Airlines. I'll be descibing in details below that my step-father had. Spirit Airlines didn't let them know the changes of the schedule on their return travel to Honduras. My family was taking the flight to leave to Honduras on October the 28, 2009. In their receipt their flight said that the plane was leaving at 12:15pm.

My family arrived to the airport two hours before and to their suprise the plane had left. They've never been alert from Spirit Airlines that the schedule was changed. the spirit airlines'personal front desk told them that an e-mail was sent to them on October 12, 2009. however, my family were out of town and nobody is suppose to check e-mails on daily baisis. on the other hand, when they left from Honduras nobody aware them of the changes of their returning flight.

The consequences carried a lot of expenses to my family because they had to pay hotel plus another airfare that sums around 800 dollars. My family contact Spirit Airlines many times, but with no success.

David of Coconut Creek, FL November 12, 2009

Nov. 11 2009 - I just got off the phone with my wife who left early this morning at 10:30 AM to Bogota Colombia. She told me her horrible experience with Spirit airlines. I dropped her off before work at exactly 8AM at FLL and kissed my wife and 10 month baby boy goodbye. She went inside and encountered a very rude attendant. The lady told my wife in a very rude way that she would either have to take one of her two bags or would not be allowed on the flght. This was before anything..not even a hello.

My wife and I had gone online the night before to make sure everything was in order and saw that if we paid online the 1st bag is 19 while the second is more. We tried to buy and reserve the space for our bags but was not allowed because it was in international flight. My wife tried to explain this to the lady at the counter but still without any compassion nor professionalism stated only 1 bag would be allowed. My wife being the non-aggressive type began to cry and while trying to figure out what to do another compassionate passenger suggested to her to put everything in one bag. Therefore, she went to one side and began to place everything from one bag to the other (each bag weighed 50lbs exactly). While she was trying to organize this difficult task and take care of our baby at the same time the Spirit attendant was yelling at her to hurry up and get out of the way. The lady had the nerve to yell that if she didn't hurry up she was going to miss the flight.

I couldn't believe my ears when my wife was telling me this! Once my wife was somehow able to fit all the items from one bag to the other the attendant was still running her mouth about the empty bag. She asked my wife what she was going to do with the empty bag? Telling her she couldn't just leave it there or she would get in trouble. My wife said she would call me and have me stop by and pick it up, but as helpful as Spirit had been so far the attendant said she would not be able to keep it for us until I came to pick it up. My wife then had to place one bag inside another. Both bags were the same size, so I could only imagine how this huge double loaded double stuffed bag looked like...

James of Boynton Beach, FL November 11, 2009

11/8/09 flight 394 from Ft. Lauderdale. I was told that the forward lavatory was broken. All passangers must use rear lav's. I am on diuretic's for a heart condition which situmlates several trips to the Lav's. Over 150 passangers on a 3 hour flight had to use the back lav's. About an hour into the fligh the pilot came out and used the lav. I question the flight attendent and was told it was a secutity measure. Which was a lie. I have flown over 100 flights this is the first time Lavatory acess was denied passengers. Restricting lavatory acess must be stopped immediately.

Norman of Brooklyn, NY October 19, 2009

i proceeded to purchase airline tickets departing New York to Fort Lauder Dale Florida. I inputed my credit card information being under the impression the next page would lead me to a page allowing me to review my reservations. Instead the next page asked if i wanted to pay for the checked in luggage now or at the airport. At 19.00 per bag i wasn't happy but checked the box for 2 pieces. The next page yet asked me if i wanted to pay for my seats now or at the airport.

At this point i thought i was being scammed. I clicked the back button to abort the entire transaction. The page time out. I proceeded to purchase my tickets elsewhere. I received an email shortly after. Spirit air debited from my checking account the over 1200. i called to speak to a supervisor who refused to cooperate. This is theft by deception.

Edna of Dade City, FL October 12, 2009

I arrived 2 hours and 10 minutes ahead of flight time (10:45AM)and when I got to the counter, I was told that they were closing the counter and no more passengers would board. Along with about 12 other passengers, I was given no other explanation and we were told that someone would talk to us. We waited for hours at the counter - the flight left as scheduled (12:55PM) with us still standing at the counter being unattended.

Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over 300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down.

During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline were told they had no other option and no help available for non-Spirit flight. No reimbursement for meals, lodging for three nights, numerous international phone calls, transportation cost to and from airport, parking fee. 500/US Dollars

Robin of Waldo, FL October 12, 2009

We arrived 2 hours and 10 minutes ahead of flight time (10:45AM)and when we got to the counter, we were told that they were closing the counter and no more passengers would board. We, along with about 12 other passengers were given no other explanation and were told that someone would talk to us. We waited for hours at the counter - the flight left as scheduled (12:55PM) with us still standing at the counter being unattended.

Finally located a Spirit employee and asked to see a supervisor (at this point there were still about 10 of us passengers remaining) After waiting hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over 300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done.

Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline (like MYSELF) were told we had no other option and no help available for non-Spirit flight. Unreimbursed cost of lodging for three nights, meals, transportation to and from airport, parking fee, additional cost for connecting flight, numerous international phone calls totaling of 684.50/US DOLLARS

Cheryl of Detroit, MI October 9, 2009

On Sept. 22 Spirit Air sent me a membership newsletter that stated that no frequent flyer miles were scheduled to expire. Eight days later more than 20,000 miles disappeared. I have called and written and just get a canned response to the question - why did the statement say no miles were going to expire when in a short time after they did.

Patricia of Lake Orion, MI September 30, 2009

We did not sign up for this service. You have all the correct credit card and contract information. I do not know how this came about and have never used your services. Please refund my accout ASAP.

Peter of Coram, NY September 25, 2009

After booking a roiuntrip flight to myrtle beach I was directed to an area requiring the purchase of checked in bags for a cost of 176.00 for two bags for two prople. then we had to purchase seats!!! This was without any warning. It would have been cheaper to book on another airline.

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