Complain about a product or service

Sunterra Resort

Susan of Castle Hill, ME April 28, 2009

We purchased points with this timeshare and have not been able to book into the resort that we purchased at since 2007 (2/07 date of purchase) This year we attended an "owners meeting" to find out that it was a sales pitch to get us to buy more points. The sales person called me a lier when I said that I could not book into that resort, he threatened us with taking away benefits that we received at the time of our original purchase if we did not buy additional points and he refused to give us a copy of the paperwork that he wanted us to sign. We have invested over 13,000.00 in something that keeps on costing us ever increasing maintenance fees for which we are not receiving any benefit. There is no one who will talk to us about the problems that we have had and there is no way for us to recoup even a reasonable portion of what we spent in two years.

Marlin of Zephyrhills, FL February 22, 2009

This is more a cry for help than a complaint. In Jan, 1998 I purchased a timeshare from the above company. I pd the resort off in 2005. From time of purchase to now I have never stayed in the resort or any of it places. I have been trying to sell it for the past 5-6yrs with no success, but a lot of advertising fees. I did try to book a week last yr only to be told they had no openings left.

I've read everything possible regarding timeshares, and have heard every sales pitch from the crooks that prey on us. My only question / request is there any way of truly getting rid of a timeshare legally?

Sheila of Rahway, NJ February 27, 2007

I originally purchased my Timeshare through Pelican/Flamingo Resorts in 1990. My original contract states that I am responsible for an annual maintenance fee only, the resort carries all other insurances which are included in my fee. Sunterra is now the current owner of this resort. When they first took over they attempted to charge a special assessment fee, for hurricane damage. I refused to pay it due to my contract agreement. The company is now charging a reserve fee in addition to my maintenance fee. I am again refusing payment due to my contract agreement. They are now stating that my original contract is null and void since they are now the owners. I have never received or signed a new contract with this company. They are claiming that I do indeed have a new contract but are unable to provide me with a copy. I informed them that I plan on paying the maintenance fee only until they are able to show me legal documentation of my responsibility to pay any other fees. I have since paid only the maintenance fee. The company has accepted my check, however they are not allowing me to use my timeshare. They have not contacted me nor given me a copy of the bill or contract that I have requested. I have no problem paying this fee if they can provide me with the documentation that I requested. Am I responsible for this additional fee? Is my original contract voided under new ownership?

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