Super 8 Hotels Reviews

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About Super 8 Hotels

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Super 8 provides budget-friendly lodging accommodations across the United States and Canada. Founded in 1974, the hotel chain features amenities such as complimentary breakfast, Wi-Fi and pet-friendly options.

Pros
  • Affordable rates for accommodations
  • Good amenities available
Cons
  • Poor customer service experiences
  • Issues with cleanliness reported

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Super 8 Hotels Reviews

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    How do I know I can trust these reviews about Super 8 Hotels?
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    Reviewed June 5, 2026

    I made a reservation the day before my arrival, but when I checked in, I was informed that the hotel had no record of it. Despite the inconvenience, I remained patient while the General Manager attempted to determine what had happened and find a solution. However, when I simply asked why my reservation had not been received, the General Manager’s response was shockingly unprofessional. Rather than addressing my concern, he told me that I could “just go somewhere else”—after already processing my payment and charging an additional deposit to my card. When I requested an immediate refund, I was informed that I would have to wait several days for my bank to process it. As a result, I was left without accommodations due to an error that was entirely on the hotel’s end.

    My husband is disabled, and I had specifically requested a first-floor room when making the reservation to accommodate his needs. I was attempting to explain this situation when I was met with dismissive and disrespectful treatment. We have stayed at Wyndham properties throughout our week of travel and have never experienced anything remotely close to this level of poor customer service. The lack of professionalism, communication, and basic customer courtesy was astonishing. To this day, I still have no explanation as to why the hotel failed to receive my reservation, yet we were effectively denied a room because of their mistake.

    In hindsight, I am relieved that we did not stay there given how we were treated. Adding to the negative experience, the lobby was noticeably dirty and had a strong unpleasant odor. This was one of the worst customer service experiences I have ever encountered. I would not recommend this property to anyone looking for professional management, clean accommodations, or respectful treatment.

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    Reviewed May 30, 2026

    The guy gave me 4 rooms and the 5th one was handicapped and one of them wasn't even cleaned and all the rooms he showed be the rugs had stains on it. If you're going to rent a room out, it should already be nice and clean. These hotels are making a lot of money off of people.

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      Customer ServiceStaff

      Reviewed May 12, 2026

      I’m not handicapped but put in handicapped room and was told I put you over there by yourself.. Room smells of urine.. Desk clerks very rude and staff should dress more professional.. Have stayed before. Rooms are not professionally cleaned.

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      Verified purchase

      Reviewed March 15, 2026

      Do not stay here. Place was dirty. Comforter was stained. Sheets had towels had holes and were stained. Floors were dirty. Bathroom and shower were very dirty. I was afraid to use the shower because it was so dirty. Soap was like sandpaper.

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      Sales & MarketingMaintenanceStaff

      Reviewed March 10, 2026

      The best thing about the Super 8 at 833 Chestatee in Dahlonega, GA was the housekeeper named **. She made sure we had everything we needed. We asked the front desk clerk for washcloths. He didn't seem to know what washcloths were or didn't understand English very well, and kept handing us towels and hand towels. ** made sure we had them when we told her. The microwave didn't work. ** fixed the problem. The motel is falsely advertised though, because they are under construction. The continental breakfast doesn't exist. Thank goodness someone like ** works there that keeps the rooms neat, clean, and organized because their front desk people seem to be of little or no help.

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      Staff

      Reviewed Feb. 2, 2026

      I just love to stay at this motel. When I visit staff are awesome and the rooms are clean and comfortable. It's no other motel I would want to stay in besides this one.. Keep up the good work.. I will be seeing you soon.. February 14th here I come.

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      Customer ServiceStaff

      Reviewed Jan. 8, 2026

      We stay at Super Eight in Gatlinburg Tn from November 14-19. There was mold on the bathtub and we saw at least 4 roaches. I have email Wyndham about those and sent pictures. Not one person has contacted me. I'm been a member for years and it seems like they just don't care like they used to.

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      StaffRates

      Reviewed Jan. 1, 2026

      Upon arriving at the hotel, I was pleasantly surprised, despite having read numerous negative reviews. The establishment proved to be exceptionally clean, with a helpful staff and amenities that surpassed my expectations. Having stayed at hotels with nightly rates of $300 that failed to match the cleanliness and quality of this hotel, I was impressed. The pillows were fantastic, the beds comfortable, and the inclusion of both a remote control and a comprehensive TV guide was a welcome touch. The bathroom was remarkably clean, with pristine bed linens and a room that showed evident attention to detail. The pleasant ambiance..

      The location was wonderful. It was up away from things but right across the street was Walmart. There was a wonderful restaurant Shoney's right across the street with an all you can eat breakfast buffet to add 🤣... They also had a complimentary breakfast at the hotel which was good orange juice oatmeal cereal and milk bagels. I didn't worry about my car being messed with with the location and I was told by the person who was working that they do not rent their hotel rooms to locals which I liked because it keeps the noise down... My husband my son and myself had a very pleasant stay.

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      Customer ServiceStaff

      Reviewed Dec. 22, 2025

      I was having some work done at my house so no water for a couple days. So my son and I rented a room for a couple days. My son is burned. We had a house fire when he was a child so he looks different than most but he's still a human with feelings like all of us. The gentleman (I'm using that word loosely) that runs the motel. Told my son he did not like his kind. I can't think of anything he could have been referring to except my son's burn injures.. On top of that he called me while I was working and told me my son was going through the trash.

      My son had put his cigarette out before he walked across the street to get something to eat and when he got back he picked up his cigarette out of the ashtray and finished smoking it. It may not have been the best choice on my son's part to leave his smoke. It may have not looked the best but he wasn't going through the trash.! And he couldn't understand why I couldn't keep talking about it with him. I tried to explain that I was at work and we could discuss it when I got there and he told me he was at work too so if he could talk I should be able to as well. He told my 34 year old son that he needed to stay in his room too. Why would he have to stay in his room? Because this rude prejudice man didn't like the way he looked! Also just a FYI no breakfast even though the website say they do.

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      Staff

      Reviewed Nov. 28, 2025

      Dirty room, not clean at all. I vacuumed and got a towel to gather the pet hair on the floor and the red spots everywhere! I showed them and they don't care!! I cannot afford anything else, so I have to stay in a semi-dirty room. Disgustingly horrible, this place.

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      Super 8 Hotels Company Information

      Company Name:
      Super 8 Hotels
      Website:
      www.wyndhamhotels.com