Complain about a product or service

Super Shuttle

Wendell of Irvine, CA April 22, 2009

The reservation was never fulfilled by SuperShuttle, therefore, the Concierge at The Inn & Conference Center at the University of Maryland in Adelphi, Maryland had to call the Expert Sedan Service to have [me] taken to Dulles Airport so wouldn't miss flight back to Calfornia. The Concierge spoke to SuperShuttle, and it was agreed that they would credit the 48.38 fare back to credit card (reserved a head of time), and also pay for the Sedan Service...amount 93.00. NOTE: credit card was charged TWICE in the amount of 48.38. [I] was in the hotel lobby at 1:45 p.m...way in advance of the pick-up time, and SuperShuttle never showed up for pick-up. And, was the only person (other than the desk attendant) in the lobby. [My] credit card needs to be reimbursed for the TWO charges, and for inconvenience. I sent SuperShuttle an e-mail on November 19, 2008, and received a response from them on November 20, 2008. SuperShuttle said in their e-mail that I would be contacted within 3-5 working days by QA to resolve this issue. We have NEVER heard from them. Therefore, we are filing a complaint with you. Please help us get reimbursed for those TWO charges.

Desideria of West Sacramento, CA October 16, 2008

In August I reserved a van to drop me off at the airport and pick me up. I had to provide my personal information and visa check card number to finalize my reservation. I received an email confirmation with a 10 off coupon for my next reservation. Apparently, Super Shuttle provided my personal information and visa check card number to a reservation reward company that initiated a membership without my authorization and started a 12 deduction from my checking account.

It took two months, but I started noticing money missing from my account and questioned it with my bank. I then called the Reservation Reward company and found out Super Shuttle was involved in this deceitful act. I felt so uncomfortable with my information being used without my permission, so I had to cancel my Visa Check Card and get a new account number.

If I did not catch these deductions on time, it could have given me a negative balance. I am so glad I noticed and immediately took action, but it was inconvenient to track this down and have to get a new card. I want other consumers to know how deceitful these companies can be. It is ashame consumers need to feel unsafe when providing personal information. Thanks

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