Complain about a product or service

Thrifty Car Rental

Jodi of scottsdale, AZ September 9, 2009

I rented a car in Tampa Florida in June 09 as I was visiting the area and my car was in the shop. I brought my E Pass with me for tolls, and either it didn't go off or the there was something wrong with the unit. Anyway, on September 3rd I got a letter dated August 29th from Thrifty stating that they had toll charges on the car that they paid in my "Behalf" Totaling 2.00 but they slapped me with a 25.00 per occurrence charge!! 75 for 2.00 in missed tolls! I refuse to pay this and will have the credit card charges denied.

Patricia of Titusville, FL September 9, 2009

We initially rented a car for 2 days, then needed to extend. We called and told them we might need it as long as a week, and were given a weekly rate of 367.00. When we returned the car on day 5, they would not honor the weekly rate becasue we had not been gone a week and instead charged us 475.00 for the 5 days. Calls to the manager resulted in only rudeness on his part and his statement that "we change the rates daily".

Calls to the national Thrifty office resulted in them saying that Indy was the only francise and they had no control over it. Why allow someone to use the Thrify name if you no control over unscrupulous business practices? We travel frequently, and in the past have always used Budget. We will never again use Thrifty, nor will our business partners, friends, or family. For a little over 100, that manager lost a lifetime of business.

C of Sahuarita, AZ September 6, 2009

While on a business trip, traveling late at night. Three months after the trip, I recieve a letter from Thrifty that while on this trip, I missed a .50 toll and charged me a 25 admin fee. Outragious!Just wanted to pass this on. I will never be using them again! A .50 incidental fee turned into a 25.50 nighmare. There are too many options out there to make this mistake again!!

Hugh of Melbourne Beach, FL September 1, 2009

I arrived at IAW airport car rental for Thrifty and found that I was deceptively reserved a car that Thrifty off site, not made known on their website. The clerk said she could not give me an airport car, had no cars, just the first two of her lies. Enentually by phone I convinced Thrifty to give me a car there at the airport and they then jacked the price of my reservation about 50 blaming airport taxes. I signed for this because the manager there said she would late correct my bill down by a days rental. This was another lie as she never did this! Took two hours to get a car and then had to over pay beyond my reservation.

Ye, of plano, TX August 28, 2009

I came to Texas from California at the first time. I rented a car from thrifty car rental on May 15, 2007. I denied one of the agreement, which I need to pay 28 (no refund)for toll way fee, because I thought I stayed in TX only one day that I did not need to spend 28. However, they cheated on and deceived me because they did not tell me that they have a payment tag on the car and they did not take off and cover the tag while I denied.

While I tried to buy a ticket at the station, the clerk said that I did not need to buy it but he didn't tell me why. So I thought I was lucky. Later, they fined me 68 because they said that I had a violation.

The trick is whatever I bought the ticket or not they were going to fine me because the fee was applied to the payment tag automatically. So they should not fine me because they didn't take off the tag and didn't tell me there was a tag on the car and what would happen later.

Lori of Valley Center, CA August 27, 2009

My husband and I rented a car from Thrifty at the end of July and left a handicapped placard. We called lost and found immediately when we got to the airport and it was closed for the weekend. On Monday, my husband was disconnected three times and gave up on the phone call and decided to e-mail them. They never responded. A follow-up inquiry from Thrifty asking us about our car rental experience was also ignored by Thrifty. Bad Customer Service.

RANDY of ALEXANDRIA, VA August 18, 2009

Thrifty refused to honor my credit card coverage or my USAA coverage. In addition they BILLED my credit card 1200 Euro, no placed a hold. I paid 30 in interest because it crossed billing cycles. A bill that was supposed to be less than 500 ended up being 2500 on my card. 1800 is supposed to be returned but has not yet.

b of Naples, FL July 4, 2009

We rented a intermediate size vehicle from Thrifty at the Milwaukee airport location for one week in June of 2009. We were supposed to get a Chrysler Sebring type vehicle. Instead we got a very used, old Jeep Patriot with bald tires and alot of problems and 35,000 miles on it. We immediately complained and were told it was the only vehicle available and that the entire town was "sold out" of rental cars. The guy had the gaul to say the car had absolutely no damage on it. I went over it with him in the dark garage and it had damage on every single side. We were very upset about the condition of the tires and the mileage, we would never drive a vehicle in that condition at home.

To make matters even worse they would not allow my husband to have his name on the rental- he had been blacklisted by Dollar at the same airport 4 yrs. earlier. They apparently are the same company. On that rental we had a blowout of a bald tire 1 mile after leaving the airport, we changed it and immediately returned the car for a new one. Over 3 months later we got a bill for the tire damage of 175- our credit card would not pay it as too much time had gone by. They called and called and finally my husband paid the bill in full but apparently he is on some blacklist to not rent to now.

We drove the Jeep for a week, it was scary with the rough highways in Wisconsin and the bald tires. One night we were in a rainstorm and of course the wiper blades were rotted. The entire front end was out of alignment and the back right tire area made a whining noise. I was so happy to get back to the Milwaukee airport alive and without having a blowout. We looked at two other cars in their lineup when arriving and we saw bald tires on the new vehicles too. I would never rent from this company again. Their vehicles are unsafe.

David of Macon, GA May 19, 2009

I rented a car, and got a flat tire down the road. I took the car back and they charged me 165 to replace a tire that had over 36000 miles on them. I asked to talk with a supervisor, and they, but he (Jeff) was rude and told me I had to pay. I cancelled my Blue Chip membership, and will never rent from them again.

Eric of Las Cruces, NM May 13, 2009

I rented a car from Thrifty on via Borgo Ognissanti 134/R, Florence, Italy in June, 2008 to drive to a nearby town and return the car later in the week to the same pickup location. One of my primary concerns was the rental location being near the main section of Florence. I was afraid I may inadvertently drive into the limited traffic zone and face a ticket. I specifically asked the rental agent how to return the car without passing through the zone and followed the directions exactly. Five months later I received a fine for 94 Euro. Thrifty then added a 50 Euro administrative fee.

After some research I discovered that this particular Thrifty location is located within the Limited Traffic Zone, so it was impossible to return the car without incurring a fine. I also understand that if a phone call was made upon return of the vehicle to the traffic authority, stating that a rental car was being returned only, the violation would have been waived.

I contacted Thrifty and asked for reimbursement of both the fine and their administration fee. They refused, and I was surprised that they would not even reverse the administration fee. They said I had agreed to this at the time of rental. I did do that, but they are missing the point. My fine resulted from misinformation from their employee and they are not accepting any responsibility.

I do realize that it was I that drove into the limited traffic zone, missing the warning signs, but had I been given the correct information I would have had Thrifty make the phone call. Now I have paid 144 euros (over 200) in fines. So this is a warning to be aware of the Limited Traffic Zone in Florence and not to rent from Thrifty. They cost me an additional 200 and I want it back.

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