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travelnow.com

M. of San Antonio, TX November 15, 2009

I booked a room at trough travelnow at the Valencia Hotel, downtown San Antonio. I got a confirmation email stating that my price would be 259.00 (excluding tax recovery charges and service fees). It also stated that "Information on individual reservations is not available at the hotel." I had actually attempted an upgrade but the staff could not accomodate it because it was booked through travelnow.com. After a wonderful anniversary night I went into my bank account to find that I had been charged 352.38.

I thought there was just a mistake and called travelnow. Joseph was my customer care specialist.... who really did not care. Joseph appologized and proceded to explain that this was not a prepaid reservation (yet they requested my visa card number). He proceded to tell me about the fact that there is no price garantee. Yet the hotel could not give me details on the reservation. Joseph was kind enough to offer me a 50 voucher for my next reservation with them....are you kidding? You want me to give you a chance to scam me again? Bottom line...making a reservation through travelnow is nothing but a bait and switch. Beware!

Werner of Eden Prairie, MN August 10, 2009

[They] c harged my Citi credit card on 6/25/09 with an Agent Fee of 5.00 Reference Number: PJH38SXG. Why do [they] think [they] have the right to do this? - Please reverse this charge.

Kathleen of Mount Vernon, MO August 4, 2009

I booked a hotel room (or so I thought I did) through this website. Per their confirmation email I went to the Cherokee Casino in Tulsa. They had no record of the reservation. They sent me to a motel off their property with the name Cherokee Motel. I checked with them and again, no reservation. The address on the confirmation was wrong. Travelnow.com website doesn't respond to emails and I am having no luck dealing with them. They charged my debit card for 99. I want my money returned.

Chandra of Wesley Chapel, FL July 28, 2009

This is a follow up update to my previous post. Today I spoke with Michaela of Sheraton Suites Hotel, Plantation, FL. She said the actual reservation was done through Wikipedia. So my reservation route is Hotels.com > Travelnow.com > Wikipedia.com. Strike one. She said that there was only ONE reservation made in my name, not 2 as I had done. So, there is strike two. She also mentioned, she has not charged any party anyone for the canceled reservation. So, the three parties involved are pocketing 318.64 for one reservation amounting to 159.32. It is strike three. So, folks, stay away from Hotels.com and make your hotel reservations directly with the hotel. I am fighting with Bill Me Later / CIT Bank to get my credit and let them fight it out.

Chandra of Wesley Chapel, FL July 25, 2009

I booked 2 reservations, each 1 day stay at Sheraton Suites Hotel, Plantation, FL through Hotels.com. When I got the confirmation, it came from another company TravelNow. A mystery. Due to health problems, I am 70, had to cancel both the reservation 10 days before check in date. In the cancel e-mail confirmation from TravelNow, it was stated that since I canceled early, according to hotel policy it is a one night rate penalty. When I contacted Sheraton Suites Hotel, they said there is no such thing as "early" cancellation. Cancellations made up to 6pm a day earlier to check in date is at no charge.

Since I was not going anywhere with this, TravelNow has no telephone number, I lodged an official complaint with Florida Department of Consumer Affairs. I have sent a e-mail to TravelNow about it. If I hear anything, I will update the board. The agency according to their web site deals severe penalty when the person complaining is over 55+ of age.

Dianne of North Wales, PA July 6, 2009

I reserved a hotel room for 2 nights in August for 400!!!! and had to cancel in July - a month before arrival date, due to a family emergency. The room was NOT CHEAPER THAN PHONING THE HOTEL DIRECTLY, I FOUND OUT! There is a large conference those dates, and the room was re-booked within a matter of minutes, so the hotel lost nothing.

Laura of Cadiz, KY June 3, 2009

I booked a hotel room through Travelnow because it said that it was at a discounted rate. I called the hotel to confirm and then was told that the company was charging me "MORE" than if I had just walked in off the street and inquired about a room. I called the company back 48 hours in advance to cancel the room because they were "OVERCHARGING" me for the room. They would not cancel the room or refund the amount back to my credit card. The hotel said they could cancel the room on our behalf but that Travelnow would still bill us. DO NOT USE THEM.. No refunds are given for any reason and they overcharge for there product/service.

Raymond of Derby, KS May 21, 2009

I have a 5.00 agent charge added to my credit card that I did not know qabout and did not authorize. I will not pay it. I have protested it to my credit card Co. EXtra 5.00 charge:: When I went to check in they said the reservation was for the next night, and I had reserved a smoking room. I was able to obtain a room at the same price (non-smoking. Needless to say I will shy away from Travelnow.com. I was trying to make reservations with Super 8 motel, and your company came up.

Kumar of Colombo 3, OTHER March 18, 2009

Kumar of Colombo 3, Sri Lanka (03/18/09)
My wife booked 4 nights at the shangri la hotel in singapore with travel now.com. we received a confirmation by email.

when we arrived at the hotel,there was no record of any reservation and in fact the purported hotel confirmation number was a fake.

needless to say our credit card was debited for the full amont of about US900. Many emails were sent to the site,but no response. this has to be a scam. we need our money refunded and this site punished.

embarrassing delays at reception and loss of the entire amount taken by the website and in addition we had to pay full rate for the 4 days-again.

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