Travelocity Reviews

This is a review that should be a warning to other travelers. I booked a trip from Houston to London May 18. - 29. Included the hotel, St. James Court a Taj Hotel and United Premium Economy airfare. The airfare was outrageous, hotel was not too bad but the total trip was about 11,000 dollars. The pricing was not the issue. It was a bundled price. However I had a totally refundable airfare, not so for the hotel. In any case I called Travelocity on May 17 the day before our trip to inquire about cancelling the hotel. Just an “inquiry“. No agreement to cancel and lose all the cost. Well the agent CANCELLED my hotel without my permission. It took me 10 hours to reinstate my reservation with numerous calls to various employees, the hotel in London, a massive unbelievable fiasco. No one was helpful, decent or knowledgeable. Finally at 10:00 am the day we were leaving I called the hotel and the reservation was reinstated.

They state on website you can use your flight credit for a different destination but will have to pay tax. If so not true. You can only book the same flight as original and even though the ticket my be cheaper they will still charge you extra.

I think Travelocity sucks when the airline shuts down, meaning Spirit and everything and everyone is telling you to go through your booking agency, and they don't want to help you, you people suck...

Completely a trap. Do not use this company. Pay the extra money to use individual sites. I booked a trip, wanted to add a traveler, those flights disappeared even though they were available on the company website. Canceled the trip to create another trip (their online process forced me to), added the new member and booked it. I can't use the previous airline "credits" toward this trip or get a refund. It's a trap. And complete nonsense. Southwest or any other airline would easily have been able to transfer this. I called customer service, got no help. Asked for a manager, and I've been on hold a very long time. It's not looking good for me. I hope you can avoid my errors in judgement.

Made a reservation and paid in full. Cancelled our reservation 30mins before check in while traveling with two small children. Stayed on hold for over 2 hours trying to find a hotel. They told me none were available. Found a hotel. They said they called and were unreachable. We were at the desk and they never called. Tried to put them on the phone with the manager and they wouldn't speak to them. Said they had to call. Absolutely the worst trip and service. Will never use again.

Booked Hotel Zazz in January 2026 for a stay on 4/24/2026 for two nights. Paid for the room and bought travel insurance through Travelocity. Received several confirmation emails and texts from both Travelocity and Hotel Zazz in Albuquerque. When we arrived at the hotel, we were told they did not have our reservation. We had to find another hotel completely out of the way and far more expensive at the last minute. Travelocity refunded our hotel costs but not the Travel insurance costs for something that was completely Travelocity's fault. I also paid and addition $200 for another room at a different hotel because we had to book at the last minute. If you do use Travelocity, make sure you call the hotel on several occasions to confirm your reservations, and do not buy the Travel insurance through Travelocity because they will not refund that cost for mistakes they create. It is FREE money for them.

I attempted to be a Travelocity customer (travelup.com). I went to the website, as advertised, and tried to book a room for the following night. After I enter all the information to book the room, the website gave an error and it was not able to process at this time. The message gave a phone number to call and deleted my card information. The phone number could not be completed as dialed, the first attempt. The following attempts all led to a computer saying each option was not available. I was calling early on the evening, not in the middle of the night. So, website does not work, phone does not work, nothing accomplished. I booked the room on the hotel's website. No problems and slightly higher cost.

If I could give a minus ‐000 I would. This company switched my name on a tix I purchased and I was stuck with trying to rally for a name change. Unsuccessfully. HORRIBLE EXPERIENCE!!! Never again for me.

Using Travelocity will be regretful if you run into any issues with a booking. I had a hotel reservation for 2 nights at a hotel but became ill and needed to move my arrival date out 2 days. I reached out to the hotel and they told me it was fine with them but since I booked through Travelocity I had to change through them. That is where the problems began. There was no way to talk to a human and I had to work with the limited options before I found a chat bot that eventually led me to a a supposed chat with a person. Not sure if was a person or not. It couldn't move it without me paying the penalty.

I booked through Travelocity a suite in Holbox (February 19–27) — a bright room with a kitchenette and balcony — along with a plane ticket. Three days before departure, I find out on my own — by contacting the hotel directly on WhatsApp — that it is closed for maintenance, and that they are offering me a room in one of their other hotels: a real downgrade, meeting none of my criteria. Travelocity had not communicated anything to me.

STAY AWAY FROM THIS PLACE! I booked this hotel through Travelocity based on their reviews. After booking, I checked the Google reviews and found many serious complaints about poor maintenance and the condition of the hotel. I canceled my reservation within a few hours, yet neither the hotel nor Travelocity refunded my $245. Very disappointing experience — I lost my money within hours of booking. I didn’t even know it was legal to not give a customer 24 hours window for cancellation.

Only gave a one star because that is the lowest possible rating. Booked two rooms for two nights on one travel itinerary. We had an issue with arrival dates and contacted Travelocity. I was told that it was the Travelocity representative took care of it, so we would not be a no show. When we arrived at the hotel and we had 1 room for two nights. I had to pay for another room. Travelocity charged me for two rooms for two nights. When contacting Travelocity, they kept timing out our chat while the online person was working on the matter. End result is Travelocity refuses to do anything about it. I will be working with my credit card company because TRAVELOCITY won't stand behind their.

In November 2025, my wife, my service dog and I stopped at the Holiday Inn Express at Savannah S I-95- Richmond Hill, 4601 US Highway 17, Richmond Hill, GA, 31324. Upon entering the lobby area, there was no one at the desk, however the front desk associate was in the back and came forward. There was no name tag on the counter identifying who was on duty, nor was the associate wearing a name tag. Taped to the front desk counter was a sign stating "no dogs." I asked for a room and indicated I had a "Diabetic Assistance Dog." The associate stated only "service dogs" were allowed. I replied "He is a service dog and I have the certification." She then stated she could make a reservation at an adjacent hotel also owned by the same company. I asked her why Icouldn't I have a room here. She stated I was "giving off negative vibes!" It ended with her stating she was refusing me service.

I booked a flight on Travelocity. I was flying United one way and American back home. I also rented a car. I realized the flight times wouldn't work for me so I cancelled the trip about 15 minutes after booking it. Because they were considered three different transactions (according to Travelocity) they only cancelled the United flights. No where did it say I needed to cancel the other two transactions, even though it was a package deal! When I called to complain I was told by the rep (Andrea, who was awesome) that it should work that way, where you can cancel the whole trip at one time, but it wasn't. So I'm out $1000!!! Will never use them again.

If I could give them 0 stars I would. Made reservations for rental car through Travelocity for pickup at Tampa airport. Unfortunately had to book with Mex car rental as all of the other well known companies didn’t have any cars available for the weekend of 2/27-3/1. Got to rental counter at 810pm stated hours of open to 9 pm . Sign on wall indicating the same. The counter was closed, no attendant, sign showing they had cars available. We went to parking lot to look for employee. Went to booth it was closed, no employees anywhere for Mex. Found numerous other employees for various other companies.

Booked through Travelocity to London to meet my wife then booked seats back to the US with adjoining seats, paid for. Travelocity changed my flight but not my wife's. We are now 3 hours apart. Was going to call Travelocity but the wait time on their site is 8 days!!!! I have booked many flights through this company in the past but this will be my last. Will uninstall their app.

Had a trip booked to Guadalajara, cancelled over recent events, which the customer service rep issued a travel credit for + a $175 rebooking fee. When it comes to using the travel credit, however, customer service is slow, rude, and unhelpful. The travel credit which already included taxes bundled in it from the original booking, was refused to be applied towards the taxes for the new flight, so there is a "fare difference" charge of $170, despite the new tickets costing almost $300 less than the original. THEN, the $175 reissue fee was increased to $200, and even when I pushed back saying that there is an email stating the $175 price and they should honor it, they refused, and also slapped that on top of the fare difference. The result is that a $650 booking ended up costing $1200, and the customer service agent was incredibly rude and would not offer explanations or help in any way. Money straight into their pockets, corrupt, dishonest, scummy, and rude.

Just terrible service!! Tried to book a vacation and it turned into chaos! Payment wouldn’t go through and my card was charged several times. There are pending charges on 2 accounts and the funds are now tied up. Tried to seek support and have been on hold for 2 hours. This is the worst experience!!!

Don’t be fooled by the 1st 3 five star reviews. I booked my room in Miami. I had no idea I was even booking through Travelocity. Four weeks before the trip I got sepsis. 5 days in the hospital, 1 week recovery at home, then got covid. I had booked only the room through Travelocity. I had to cancel the cruise, the airline, the car, and room. Travelocity is the only one who gave me the runaround. They had a site on Hotels.com that had cancel/change….but they just kept rerouting you to the hotel….who said I was booked through a 3rd party….When I finally got through I had to pay $100.00 to cancel the room even though I had a Dr letter saying I was contagious. Never again.

Stay away from this company. 3 to 4 hour wait on customer service, then they have “policies" in place to benefit them. Had a trip to Puerto Vallarta when the drug war broke out. US Embassy says don’t fly, airport is shut down but I still can’t get a refund on my tickets. Policies prevent this. Total scam.