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Travelodge

Rev. of Sandy, UT March 26, 2009

Rev. of Sandy UT (03/26/09)
On the night of Friday, March 13th, 2009, three of us rented the suite at the Travelodge Concordia, located at 406 NW 2nd Street in Concordia, Missouri. It was booked under my name, above. In the morning, when I pulled back the sheets, I found a used condom wrapper, torn open, between the sheets. I didnt look further to see if I could find the condom because I didnt want to be further disgusted. I picked up the condom wrapper with a tissue and put it in the bathroom wastebasket.

Afterward, when I got into the tub shower, I found a discarded used bandage at the bottom of the tub. I finished the shower and got out but left the bandage there. This isnt just a cleaning problem. It is a public health risk and I wanted to bring it to your attention. When I told the manager as I dropped off the keys at the office, he told me that the sheets are washed every day but this was evidence that that is not necessarily so. He made no offer of a refund and, frankly, I didnt press it then because it was clear he didnt want to talk about it. He actually seemed more concerned about other guests who were coming in the door overhearing the conversation so I left.

I filed this report with the Lafayette County Health Department via regular mail because it is a public health and safety issue. The two fellows who were with me, Conor from California and Steven from Colorado were witnesses to the above. Steven is an EMT in the Denver area and was all too well aware of the health risks involved.

I don't intend to pay the charge on my credit card bill for this room when it comes in.

Patricia of Valley Vilage, CA March 20, 2009

Patricia of Valley Vilage CA (03/20/09)
First room smelled of urine and we requested another room. This room was incredibly cold at night and when we called to ask how to turn on the heat, they said there wasn't any. We slept in our clothes, jackets and socks. Also, they advertised the Shell Restaurant on the premises and that facility was closed and had been closed for some time. Desk clerk hung up on us when we called about the heat.

When I contacted corporate they apologized and logged by complaint saying someone would get ahold of me. Received a letter from R. Barros and he said to contact J. Miller, general manager of the property and when I called they said there was no one there by that name. Nightmare

There was an extreme cold front while we were there and everyone in both rooms were extremely uncomfortable sleeping in the rooms. Also, the false advertising about the Shell restaurant - we would have stayed somewhere else had we known the restaurant was closed. I just want a refund of the two nights stay for both rooms.

Tahnee of Springville, UT March 16, 2009

Tahnee of Springville UT (03/16/09)
I used Travelocity to book the hotel. I prepaid because that is how you have to do it Travelocity. When I arrived at the hotel and gave the owner my confirmation number for the rooms that had already been charged to my card, they told me that they couldn't find my reservation in their system. I called Travelocity to see what they could do to help me. The owner of the hotel made me stand out in the cold and refused to help me. He was very rude and was talking to me through the window, he left me out there while I was trying to prove to him that I did have a reservation at his establishment. I asked if he would let me into the waiting area because it was 20 degrees outside and I was freezing. He said because I didnt' have a reservation.

Travelocity called him 4 times and attempted to fax him twice. He finally turned the lights off on me and went in the back. I was outside for 2 hours trying to get my reservation. He was very rude to me, he kept trying to get me to go away. Finally at midnight when I told travelocity I wanted my money back, to which they said that they couldn't help me that, that the hotel had to agree to give me my money back, and they wouldn't, the owner recieved the fax and called his high school age daughter up from the back to get me my cards and rooms.

He wouldnt' even apologize for being in the wrong, even when I proved to them that I had a reservation. He made me stand out in the freezing cold, treating me like crap trying to get me to leave his premises-and I had already pre-paid him for the rooms. It was an awful experience with both Travelocity and Travelodge. Neither company was willing to resolve this. I had to call Travelocity 3 times before they sent the fax. I ended up in tears over the situation, and niether place offered an apology or my money back. We never even got in our rooms until 12:30am, and we arrived at the hotel at 10:00pm.

I was charged twice for the rooms, and I recieved no refund on the money. NOt even on the first charge that should have been canceled. They charged my credit card for the rooms twice!!! I would never ever go through Travelocity or Travelodge again. Travelocity claims they will be your advocate, but not even their supervisor would assist me. She raised her voice to me on the phone and was very rude.

Brenda of Las Vegas, NV March 9, 2009

Brenda of Las Vegas NV (03/09/09)
I Checked into hotel on Friday, 2/6/2009. I left hotel the next morning and when I returned at 6:30 that evening my doors were wide open and I had several items missing from my room. They refuse to reimburse me for the time stayed or items stolen.

Derek of Runcorn, OTHER February 26, 2009

Derek of Runcorn OTHER (02/26/09)
on the 25th Feb I needed accommdation in Spalding. Having stayed in several travelodges I convinced my wife that the rooms were clean and welcoming so we should book a room instead of a B&B.I was so disappointed when we entered the room. It was clean but so basic. It was as if Travelodge have decided to keep everything to a minimum to save cost at the expense of comfort. I was told by the manager that this was the standard room just like all the others within the group.The next time I am looking for accommodation it will be somewhere that try's to make me feel welcome.

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