Tripadvisor Reviews

Tripadvisor asks for reviews but then doesn't post them. I am tired of taking the time to add reviews on the places/hotels I have stayed in to then have them removed. It's ridiculous and a waste of time.

In my years of traveling, best resort for excellent Customer Service in all areas, restaurants, rooms, amenities, excursions, activities, and beach access. Cannot wait to return. Guests from other resorts visited Pineapple Beach Club Resort for a day and did not want to leave.

My wife and I booked a jet ski rental for a vacation in Cancun through TripAdvisor. We paid in advance. When we arrived in our rental car at the location the business owner told us they offered no parking and that we would need to park 1.5 k - nearly one mile away - and walk to and from. A 30 minute jet ski rental with a two mile walk. We refused and were not given a refund. When we complained to TripAdvisor they basically said they would contact the operator but then said sorry, too bad. Next TripAdvisor refused to publish our negative review of the jet ski business claiming it did not meet their standards. I understand now why all of the reviews on TripAdvisor were positive for this business. After many years of relying on TripAdvisor ratings I’m beginning to better understand somebody those poor experiences.

BEWARE!!!! SCAMMMM!! Have been a TripAdvisor customer for 20+ years and this experience is the last we will use them. Made a transportation transfer from Nassau Airport to Atlantis for 1/30/2026 at 5pm. When received email confirmation the date had been changed to 2/2/26 at 5pm. Contacted TripAdvisor customer service and the agent advised that there was no availability for 1/30/26 so they just AUTOMATICALLY changed the date to 2/2/26. That does us no good when we need the transfer for 1/30/26! Agent kept parroting that the reservation was non-refundable and refused to get a supervisor upon request. VERY SHADY AND FRAUDULENT BUSINESS PRACTICES!!!

This Company is the worst!!!! They will steal your money, lie, and pull the bait N switch... Robbed, us out of an additional $800 and refused to give a refund. This company never booked any tickets, called us the same day of the flight. Very unprofessional!

I booked a hotel through Tripadvisor 3 days before my arrival. The day of my arrival I called the hotel directly to ask about the check-in time. Even though I had a confirmation number, they had no record of my booking through Tripadvisor. I called Tripadvisor and they told me they would contact the hotel directly and get back to me. I never heard back so over the next 4 hours I called the hotel and Tripadvisor trying to get clarity for my check-in. The issue was NEVER resolved and I had to find a last-minute booking for another hotel on my own. I have used Tripadvisor in the past to find hotels and booking service options like Expedia and Booking.com. But I had never booked directly through Tripadvisor. This time the site suggested that I book through them. I learned my lesson. DO NOT BOOK HOTELS DIRECTLY THROUGH TRIPADVISOR.

This is a review I didn't want to make but Tripadvisor caused me an expensive nightmare, and I want to warn others about their shady business policies. On Sept 11, I booked with Tripadvisor a 3 night stay starting on 9-13 at the Extended Stay America Del Amo Circle in Torrance CA under my sister's name because she was the one checking in. My sister arrived and checked in, she got the key and went to the room. The hallway and room had a horrible odor and when she pulled back the bedspread the sheets had debris on them. She went downstairs to complain and called me, they offered her another room, and I told her to check that one out since finding a different hotel on such short notice would be costly.

Your website is impossible to maneuver due to pop ups and bullshit AI forced pop ups. I can’t even see the website. I will add more. Every time I tried to look at a link or point of interest, pop ups on pop ups. Terrible site.

Our group of friends used Balkan Nature Adventures for a custom tour of the Western Balkans recently. The logistics were masterfully arranged after a great deal of communication with Marigona **, who was excellent. The tour itself covered climbing/hiking the four highest peaks in Montenegro, Kosovo, Albania and N. Macedonia. The whole program was excellent with great guides (Mentor Vokshi, Buron S. and Egzon G.), well coordinated transfers at every step, great accommodations and meals. The Mountains and the Peaks of the Balkans Trail were quite scenic. The BNA team was outstanding in everyway and reflected well on the beauty of the Balkan Countries. Our group got a wonderful exposure to this fascinating part of the Balkan Peninsula. I can't thank them enough!

I booked a Central Park carriage ride and then decided to change the time. Since I couldn't do it myself, I went on the online chat and spoke with an agent who changed the time for me. My app showed the one ride at the changed time. I received an email stating that I would be charged for the one ride. However, on the day of the ride the carriage ride company said that I booked 2 rides, one for the original ride and the other for the changed time. Needless to say, the ride was not a very pleasant experience.

Very useful when planning trips. I’ve used TripAdvisor several times to plan vacations and it’s been really helpful overall. I like being able to read through real reviews and see traveler photos—it gives a more honest picture than ads or websites. The app itself works fine most of the time, but occasionally it lags or shows outdated info, especially for smaller businesses. Not perfect, but still one of the most useful tools I’ve found for travel planning.

Every time I need to make a choice, I get really torn. On TripAdvisor, I can read the reviews from other customers first before selecting a hotel. Moreover, it recommended several hotels to me according to my destination, which made it really easy for me to make a decision. It made my trip to London very pleasant.

We paid 800.00 extra to upgrade flight seat location for in-laws to sit on wing section. Despite paying upfront we're seated elsewhere. Despite reaching out to Trip Advisor for refund, none received. We always use Priceline because of reliability, should have stayed with them.

My husband won a $300 prize through a sweepstakes and the prize he chose was to go on a food tour in St Petersburg Florida. He made the arrangements through Trip Advisor. So, We drove down from the Chicago area for our 49th wedding anniversary to celebrate. Our tour was called Central Avenue St Pete Food Tour, reservations for 1:00 pm. We were to meet at Green Bench Brewery and nobody was there to greet us until my husband noticed a woman with a badge on so he asked her if she was the tour guide and she then asked us to go next door to a place for pizza which was ice cold and we were supposed to get unlimited drinks only to find out we each got a 3 ounce glass of cider, nothing else.

I have used TripAdvisor for several years (10+) to find hotels in the area we were traveling to and possible areas of interest. Over the last several months every time I try to find a hotel at a specific site I get a "We're sorry, something went wrong. Please try again later. Plan your perfect trip »" message. I have to go through their "AI" to find anything. The "perfect trip" pops up a window that looks like you can find a hotel, it even asks for dates to check. As soon as you give it a location it bounces back to the "We're sorry" screen. This site has gone from very useful to a piece of garbage without any helpful guidance.

I had a horrible experience with Trip Advisor and the vendors provided. One of the vendors provided for Puerto Rico was not permitted to pick guest at the port and informed me last minute that I need to a taxi (which cost 100 both ways) or rent a car. The excursion was a complete lost and we had to pay $65 per person for another excursion.

I booked a tour through Trip Advisor's website for a Viator tour. It was written that I could cancel the tour for a full refund if I cancelled 24 hours beforehand. I needed to cancel the tour - unfortunately - and I cancelled it a full week ahead of time. Viator denies getting my call, and denied a refund. I contacted my credit card company- I explained the situation and they issued a refund. Then I received a threatening email from Viator demanding that I contact my credit card company and tell them to refund the money to Viator or they would report me to a credit collect agency and add interest fees to the amount of money they were demanding back.

No contact info or location for outfitter until 10 hr post appointment. When we did find outfitter 2 hours late, they had no reservation for us. Trip Advisor deleted my review. No refund $240. Scam site.

TripAdvisor own/runs Viator.com. Visa blocked my card for online purchases due to a fraudulent charge of $2206.00 (2X) by Viator. TripAdvisor Chat Rep said she could not see who attempted to apply the to our Visa. She had zero empathy towards the situation, so I think this is a re-occurring issue. I have to call all of my prepayment companies and change my credit card number!!! I hate them!

I had a terrible experience with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the TripAdvisor fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.

I booked two tours with the Tripadvisor app. I went back in a week later to book something else, and noticed the two previously booked were gone. I even received email confirmation. I also have the Kayak app and noticed these two trips are in it. I asked support what is happening, and they said they do have a problem and I’d have to contact some company called Viator. What is Viator? Support told me Viator bought Tripadvisor about 6.5 years ago. What has that got to do with trips I booked via Tripadvisor just a couple months ago. Still waiting on an update. I can’t even access the trips to initiate a refund! Tripadvisor is.

My wife and I bought tickets for the Colosseum, Palatine Hill, Roman Forum Guided Tour Skip the Line and then she fell ill and had to stay at the hotel for a couple of days under medical supervision. We called Viator.com and Tripadvisor and they wouldn't reschedule our tour. We had paid well over $120 for the tour. We own a small business in San Diego, California and never profited from our clients mistakes or misfortunes. That is not a good business policy!

I had booked timed tickets to the Arc de Triomphe through Trip Advisor (Yo Tours) several weeks before I left for Paris. I did this with all activities so I could print tickets as I was not going to purchase an international data plan. I was told repeatedly by TripAdvisor customer service that the tickets would be provided the day before. They said there was no way to get the ticket ahead of time. Why not, if they had my money and were a reputable company. And they had a no refund policy. So I had to purchase an international data plan so I could get my ticket the day before my visit.

This "community as they call it" consists of very rude people. They give their opinion on every word you say BUT answer the question you are asking! It's actually frustrating to post something on their forums.

Copy of Message to TripAdvisor --- The Pictures of the Schoolhouse B&B in NOTL Ontario show a different name on the building for this property. There are pictures of horse drawn carriages. But it seems as if the ownership has changed and the old name is not in use, nor are there horse drawn carriages ...or the old breakfasts which previous guests enjoyed. The pictures are "off" in a way that resembles other places with the "same situation" --- There is no room name assigned to the pictures so one must look through all the pictures to discover which room does not have stairs... There is only one review with remorse for the change... This reminds us of another property where the owners sold but no mention of new ownership is posted.

We recently registered our business with Tripadvisor with a number of agreements to include Tripadvisor wiping reviews from another similar business at our location (different business name). A new account should have been set up instead of adding our business to an old businesses account. We requested that reviews of the previous business be wiped, as well as requested that dated pictures of the property and pictures that were not of the property be deleted. Tripadvisor didn't follow through on any of the agreed terms and went silent after our account was set up and billing was established. The account manager stopped answering his phone and there is no phone number for a general customer service for property members.

Several times now I try to book a hotel with a "special price" for Tripadvisor Plus members. I keep getting error messages about my credit card info not entered correctly - I have meticulously entered credit card info for 3 different cards, all of them in very good standing. I sign out and sign back in and, of course, then the "special price" is gone. It's impossible that this is just coincidence that it has happened at least 3 times.

DO NOT prepay ANY hotel through Tripadvisor. They do not visit hotels before they upload the hotel. When you arrive at hotel it's not as the pictures & then you are out of luck for getting a refund. Tripadvisor does not get hold of the manager for the approval of a refund and they just deny it saying they couldn't get hold of the manager. Always check the hotel and room before you actually pay the hotel.

They reject reviews without any solid reason. As such, the reviews on their site cannot be trusted. Customer reviews are all important, even when they are negative. Customers deserve to read all reviews.

The whole thing is fake. Tripadvisor ONLY promotes restaurants or hotels that will book though Viator and pay a 30% fee. All the other legit companies will not be rated. That all started about 5 year ago when Viator bought Tripadvisor. I'm in the top 3 in my area but you cannot find me there as I refuse to pay that 30% booking fee.

I wish to inform all businesses that are thinking of signing up with Tripadvisor, that you read and understand their policies. They are very strict about not removing any reviews from their website even if they are detrimental to your business. They won't even let me close my account to remove my listing. I can only say that my business is closed. All the reviews will remain online forever. As long as the reviewer seems to be within their so-called guidelines, they will let it be posted. Please look elsewhere for review companies that allow some sort review management. I have over 36 reviews on Tripadvisor. Two of them are negative and over 5 years old. If you do I search for my business on Google, the most negative review always, I mean always shows up first in a search. No rotation of reviews whatsoever. Here is the canned response I received from the so-called support team:

I made a booking for a Hilton hotel 6 months before my reservation. 5 days before my reservation they sent me an email that said I can cancel or go to a different hotel that was outside of the city. I called 3x getting different stories, but the email was true. I’m TripAdvisor plus. I pay $99/yr for good deals. This is not acceptable. I can’t trust them now so I will never use them again. They were no help when I called. Take the hotel or cancel basically is what they said. I cancelled. What if I had been going on my dream vacation. Think about this before you book with them. Will you be ok if you get this email 5 days before your trip. I have always liked Tripadvisor, but now I know what happens when things go wrong.

We are abandoning TripAdvisor as our guide. Often we find ourselves in restaurants with bland food that have high ratings just because of the price and because just like with everything else the general public has a sad taste.

They want to only hear positive. But that helps no one traveling to warn them about potential problems and rip-offs and dangers. People need the raw unfiltered truth, not some namby-pamby review that does nothing to aid them in their choices.

As a service business our reviews are very important to us. We strive to offer the highest level of customer service and respond to any unsatisfied customers immediately. Posts that are "blatantly" mistaken identity or obviously non verified customers do not get removed when you report them to TripAdvisor. We took valuable time to investigate the authenticity to a few negative posts and TripAdvisor still refused to take them down. Their platform is not fair like Google and Yelp reporting. They actually "read" your report and "see" the issues. Honest posts regardless of the review are not disputed and we attempt "every remedy" available to ensure the customers are satisfied with our actions when dissatisfied. Their platform needs better monitoring and oversight with more in depth rational considerations when businesses dispute a review.

Update. Honestly, my experience with TripAdvisor started out poorly. My wife was frustrated. As a result, I became upset when I realized why she was frazzled. Anger kicked in, and I posted an unflattering review of the company. Next, I wrote an admittedly nasty note to the CEO, Matt Goldberg who has been there less than six months. My guess on his reading what I sent? Zero chance! Shocked - about five hours after my tirade, and on a Monday night around 8 pm, my wife got a call - from Matt Goldberg. Not an assistant. Not an imposter. The CEO!

TripAdvisor asked for our review. It was a positive review, however there were things we didn't like. They sent an Email telling us they will not post our review because of this. Their reviews are biased.

Our needs always covered, our questions always answered, attentive and cordial people. Great staff who always look for the best things to make us feel great and in a real vacation and fun time. Kudos for Rich (the concierge) Jerry (chef) and Nuber from the reception and trips planner office.

I booked a hotel room early morning. An hour later my kids woke up and one of them was sick. We decided to cancel our trip to Maryville Indiana Hilton Garden Inn. After calling to cancel they told us my refund was nonrefundable. So within less than two hours. I lost $250.

I purchased a Tripadvisor Plus membership in order to get a discounted hotel rate through their site. Free cancellation was available before a certain date. A few days later, I decided to stay somewhere else and cancel my Plus membership in addition to the hotel stay. The Plus membership ($99) was refunded promptly. However, the hotel stay (about $1000) was never refunded to my credit card. The Tripadvisor cancellation confirmation email states "If you don’t see your refund in 5-7 business days, please contact your bank for more information." I call my credit card company and they said to wait another week. I did. Still no refund. I now have to open a dispute for this charge. Such unnecessary hassle for something that other hotels can do seamlessly with no problems.