|
|
United is in the same boat as American, US Airways and Delta and it is a boat that is not very seaworthy. Though United has a strong route structure it does not exactly have a workforce that knocks itself out everyday to keep customers coming back for more, as the complaints in this section show. When you get right down to it, that's the problem. It's hard to see a solution.
Maria of Denver, CO June 19, 2008
Maria of Denver CO (06/19/08)
I have accumulated 85,000 frequent flyer miles on my account. I planned to use these miles for a family vacation for 5. I asked to book two tickets using my frequent flyer mileage to go from Denver to Cancun in August, 2008. According to the agent, I could not use my miles. The flights were full. Then, I proceeded to ask if I could use my mileage for two tickets in any weekend starting in August 16, 2008.
The result is that United was booked until May 3 2009. I could only find a flight to go to Cancun, but I could not find a return flight using my frequent flyer mileage. The attendant could not schedule anything pass May 15, 2009. The system does not allow this. The mileage I accumulated is worht nothing is my experience.
THere are too many restrictions in order to use them. Those restrictions are not disclosed. It is a fraud. I feel that a large corporation for which I had much respect has cheated me and it is taking advantage of many oother people.
I have another credit card that gives me 2% back from any purchases. If I would have used this card I would have 1,700 in cash to buy tickets in any airline. I could have paid for in any other airline with better service. I have wasted one and half hour yesterday trying to book my flight. I have wasted 2 hours this morning trying to get someone in Customer Relaltions to book my flight. After two supervisors and retelling my story four times I was told the the only thing they could do is to give me two 100 vouchers for any future trips. This is not worth my time. I think a class law suit would be the only way to fix the system. Sherry of Los Angeles, CA June 17, 2008
Sherry of Los Angeles CA (06/17/08)
United publishes a Star Alliance Partnership with their mileage program. It took two minutes for my husband to book a flight with Luthansa using his miles with Air New Zealand. It has taken two weeks to try and book mine with United miles. Even though Air New Zealand is willing to take them. I finally had to book a ticket and try to get an upgrade - AGAIN - it is okayed with AIR NEW ZEALAND to take the miles. United's Bernadette lied several times - starting with no Star Alliance partner flies out of LAX on Sept 15, 2009. My husband is holding his confirmation for that very day. What's the problem - it's Air New Zealand who is eating the ticket - not United?
I have had to pay 3,700 + for a ticket that Air New Zealand even says should be honored by UNITED. I would love to be part of a class action suit if anyone goes after United. Ernest of Austin, TX June 16, 2008
Ernest of Austin TX (06/16/08)
Regarding United Flight 1238 from Denver to Austin on 6/14/08. Flight Attendant, Elliott, was so rude to myself and other passengers that it was more than disturbing. He threatened multiple passengers that he would turn the plane around to have them removed for minor things like leaning seats back too early or not getting their kids buckled up quickly enough.
He was so verbally abusive to me that my 9 year old thought he was a terrorist trying to take over the plane and spent the flight crying and scared. When I brought the issue up with the pilot and the attendant after the flight, Elliott told me you are a liar and that I was trying to get something out of the airline. This is the most insulting customer service experience I have ever had in any industry. As an employer, I would have fired the person on site.
I'm trying to get in touch with someone to make sure they are aware of the issue and doing something about it, and hoping to get a personal apology. I would never fly united again, so I don't want any kind of credit. Tuomo of Mountain View, CA June 11, 2008
Tuomo of Mountain View CA (06/11/08)
We had a flight scheduled at 6 am for our family of four from San Francisco to Boston and then connecting to Helsinki. We arrived to the airport in time for the fight. We were first lead to one line for electronic check in, it took about 15 - 20 minutes in that line, then we asked to be checked in manually since we did have plenty of luggage. We were led to another line, which took about 10 minutes. Then the new line took about 30 minutes.
While in the line, I realized early that we are running out of time, so mentioned that to the UA representative. Her comment was: stay in line. Then I contacted another representative, she said immediately that you cannot make it anymore to the flight but she did not even try to do anything about it.
We continued to stay in the line for 10 minutes, got to the check in desk. Then the check in person moved us to another check in counter where we had to wait for another 5 minutes for someone to come to take care of us. At that time there was only 30 minutes until our flight departure, so she did not even try to get us on the plane. The next 3 hours I continued to struggle to get us a new flight and United to cover the cost of changing everything. Their statement was that they will reroute us only up to Boston, and cannot take care of the connecting flight to Helsinki.
After myself calling my travel agents directly about 5 times (totally I spent on the phone over one hour) I was able to rearrange new Boston Helsinki flights two days after our original departure and UA booked us the same SFO - Boston flight for the new date free of charge. The main problem was the UA not being able to handle check in in timely manner. According to UA there were several other people that did not make to the planes due to the slowness of the check in. We had the original flights arranged so that one flight had single itinerary for SFO-Boston-Helsinki by American Express. Three flights were arranged through expedia.com consisting of two itinenaries; one for SFO - Boston and one for Boston-Helsinki.
Economical impact Personal costs: - 1263 change and new ticket fees to change the Boston-Helsinki Flight for my family - after discussing for 30 minutes with UA representative, I was granted 400 vouchers for future UA flights (this is not equal to cash money though) => total personal impact 863 My Company - about 300 ticket change fees (assumption) - 200 taxi fees to back home and to airport again - Hotel penalty in Helsinki 185 Euros = 277 - impact to rearrange the meetings in Helsinki= 400 Euros = 600 Total Impact to my company: 1377 Full cost impact estimated: 2640 - 400 UA vouchers = 2240 William of Fayetteville, AR June 9, 2008
William of Fayetteville AR (06/09/08)
My wife a professor with University of Arkansas had taken 11 students and 2 other professors on a healthteams abroad to Sweden. While enroute home they arrived at O'Hare Chicago airport. The flight scheduled for arrival at XNA (Sunday 8 June 08 flight 5991 5 p.m.) was cancelled then re-booked for 8 p.m.. That too was delayed until 10. Likewise that was delayed until 12:30 p.m..
I checked their website at 11:30 p.m. and it stated the flight had departed. I drive an hour to the airport and the electronic kiosk shows the flight is now delayed and not expected to arrive until 1:03 a.m.. Another check of the kiosk and that time had changed to 1:22. Each time I checked the kiosk the flight was moved out another 20 minutes. It is now 2:43 and the kiosk claims the flight had arrived. 2:55 a.m. and there are no passengers on the escalator, no luggage and no airline personnel to query. I finally found a lonely baggage handler (most personnel left after midnight) who inflrmed me the flight had gone to Memphis.
Arriving home I received a phone call from my wife (she had to borrow a cell phone) to inform me of what I had already discovered. They could not leave the airport because their tickets did not indicate the re-routing and as as such would not have been allowed back into the gate area. Therefore, having been traveling from abroad sleep deprived, United did not offer lodgings, hadn't a clue how to get them home before 7:45 p.m. Monday evening.
Seven fourty-five Monday morning I received a call saying my wife one other professor and 5 students were forced to rent an automobile on their own dime and drive back. The very least United could have done was to charter a bus so they would not have to drive in a sleep deprived state. Am I angry with United bet your sweet a - - I am. I shall be writting a sombering letter to the CEO. I don't really expect much sympathy after reading on thier website the CYA disclaimer for cancelled flights and other lame excuses for not keeping their contractual agreements to get their customers to their final destinations expediently.
I had my time with UA from years of travel to the far east racking up months of flights to China, Spain, England, Korea and Mexico. My inhouse travel agent had carefully entered my frequent flyer number, which for unexplained reasons United had cancelled. When I attempted to cash in on those hundreds of thousand mile, I was told there were no accumulated miles. My agent sent in paid receipts to verify the tickets purchased and they stone walled. Since 1996 I have refused to fly UA.
|
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
