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United Airlines

United Airlines • Itinerary changes • Lost luggage • Group sales • Unaccompanied minors • Ineffective bumbling --- News • United Scraps Hike in Second Bag Fee • United Pilot Arrested for Alleged Drunkeness • United Doubles Second Bag Fee To $50 • United Pilots Want CEO Fired • United To Reduce its Fleet By 4 Percent • United Charges for Second Bag • United Pilots Contradict Carrier on Cancellations • Computer Glitch Hits United Airlines • Winter Weather Wreaks Havoc with United Flights • United Gets New Daily U.S.-China Flight • Airline Pensions Under Government Review • United Cleared to Taxi Out of Bankruptcy • United Poised To Emerge From Bankruptcy • United Prepares for Life After Independence • United Wins New Labor Pact • United Plans To End Employee Pensions • United Reaches Agreement With Flight Attendents • United's Union Deals Unraveling

United is in the same boat as American, US Airways and Delta and it is a boat that is not very seaworthy. Though United has a strong route structure it does not exactly have a workforce that knocks itself out everyday to keep customers coming back for more, as the complaints in this section show. When you get right down to it, that's the problem. It's hard to see a solution.

Paul of Holliston, MA December 23, 2006

Paul of Holliston MA (12/23/06)
12/22/06 direct flite from LA to Boston at 3:30 united 3016. Luggage there early and ticket bought months in advance. When arriving I found no seat reserved. Got a lousy seat and I had paid for a full fare ticket also. When arrived at 11:30 at nite the baggage wasn't there. I wasted an hour which meant I missed my bus so I had a 70 cab bill to get home. I was told luggage still in LA. They would call me and send the luggage.

 AT 9pm no luggage. No call. When I called them I got a machine and couldn't get a live body. I waited on the phone and still nobody.  The luggage had my medicine, clothes , presents and my work equipment. We are talking equipment and software that had a real value of over 200,000. I work for a nationally know band and the control system and software are in the luggage. What burns me is it is a direct flight and we were there early at the LAX for the baggage. I get no answers from UA.

Amit of Elk Grove, CA December 21, 2006

Amit of Elk Grove CA (12/21/06)
I travelled on United Airlines from Sacramento, CA to Chicago O'Hare on 11/1/06. First my flight was delayed by more then 5 hours and then once I arrived in Chicago my luggage did not arrive. I travelled to Chicago on a business trip and all my business suits, pajamas, formal shoes, toiletry bag were in my suitcase. I filed a lugggage claim with the United agents in Chicago. They were not only very rude but also very uncoperative.

They told me that I would have my luggage by the morning, however, I never received my luggage and when I called the toll free number it went straight to a call center in India. They informed me that they could not really help me and then I had to wait another 24 hours before I could even call them back again. I had to go to my business meetings in my jeans and shirt that I wore on my flight the previous day. I had no toiletries, no change of clothes, no cologne. Nothing. United still has not settled my claim. They keep telling me they will do it soon.

Matthew of Boulder, CO December 18, 2006

Matthew of Boulder CO (12/18/06)
I thought you'd like to know how United treats customers with typos on their tickets. We discovered it today. The reservationist gave my wife and I the same surname even though we spelled both names when reserving the ticket. The United reps in India told me one ticket (mine) was forfeit along with the 397 dollars we had paid. They would not change the name to someone who actually existed so the ticket would go unused and I would stay home this Christmas. FOUR different reps told me it was my fault for not catching the error within 24 hours of receiving the ticket info by email.

Eventually one of them decided to make a phone call and the problem was fixed virtually instantly. I think the corrected email arrived before I hung up the phone. It took two hours of arguing to get one of these trained stonewallers to make a phone call. .

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