Complain about a product or service

US Airways

Steven of Scottsdale AZ (09/04/08)
I called in regards to my frequent flyer miles. Over the years I earned 72,000 miles. Due to family situations I had not travelled since end of 2006. At that time I also had two tickets I could not use of $500 each. Not being able to get a credit for the flights was something I accepted considering I had mileage I could use. Well I was told when asking about reinstatement of my miles by the rep on the phone, that all I would have to do is book travel before July 30th and my miles would be re-instated. I took the travel in August.

Then called USAIRWAYS back since the mileage was not reinstated. Now they state the rules changed, and I needed to have made the flight before July 30th. So now they want $300 just to reinstate the miles I have rightfully earned. Their agreement to me on the phone when making my reservation was they would be re-instated. If they had said no, I would have booked other travel arrangements.

They should live up to re-instatement of miles without holding me hostage to having to pay $300 to get them back. they say due to lack of use, I lose the use of my miles. When wrote a complain email to the CEO of USAirways a week ago, and have not received any response (pro or con).

I spent nearly $300 on additional travel, that I would have spent elsewhere. I want to use the miles I have earned which in effect is a $1500 benefit of flying. So the damage I have incurred is $1800.

Rob of Campbell CA (09/02/08)
My niece and I were scheduled to fly with US Airways to Cancun out of San Jose, California, on Sunday, August 17, 2008, at 6:15 a.m. We got up at 3:30 a.m. to make the flight. 45 minutes before the flight was scheduled to depart, we are told that the flight is canceled because the pilot is not qualified to fly the plane and they will have to rebook all of us on a different flight. There were 20 people in front of us trying to rebook. By the time I got to the front of the line, the only flight available to Cancun was out of San Francisco at 10:25 p.m. that night and it arrived in Cancun a day later than we were scheduled.

The trip had been planned for almost a year and due to US Airways incompetance, my niece and I were the only family members that did not make it to my brothers 60th birthday party. I have been delayed, before, due to weather. That is something that is uncontrollable. But to be stranded because the pilot isnt qualified to fly the plane?

Before leaving the San Jose airport I went to the counter to have my return flight changed to a day later. I had paid for 5 nights at a resort and was darn well going to stay 5 nights. They tried to charge me $150.00 to change my return flight. I told them they were going to change it for free because they were the ones that screwed up. They finally agreed.

Most of the stewards and stewardesses on the flights were rather nice. But on my flight back from Cancun into Phoenix, one stewardess was really mean and rude. I should have taken her name and reported her. There were also no pillows or blankets on any of the flights. We were told that their should be one on every seat or in the overhead compartment. If there wasn't then someone must have taken them. Too bad, so sad. I can tell you who took them, US Air (when they never put any on the plane to begin with!) The airline sent me and my niece $100.00 vouchers towards our next flight. I am planning on flying back east next summer but I doubt it will be with USeless Air.

Charges for multiple international cell phone calls to get hotel room changed with my travel agent. Gas expense for friend to drive to SF airport from San Jose.

Chad of Jersey City NJ (08/31/08)
I am writing to complain about the theft from my suitcase of an expensive pair of sunglasses. I checked my bag at CANCUN, US Airways flight 816, on 30 AUG 08. The hard case containing my Coach sunglasses was opened and left open like a clam shell in my suitcase and the expensive glasses were stolen.

I realize that this may well have occurred at the Cancun airport, outside of TSA's control. That in itself would be very disturbing, however, because if I cannot trust the people in charge of my bags in a foreign airport to safeguard my personal belongings, how can I expect that those same employees would safeguard my and my fellow passengers' safety in more serious matters of airline security?

If an airport employee in a foreign country is larcenous and dishonest, how can we be sure they they cannot be compromised and put our security at risk? Anyone who can take something OUT of my suitcase could certainly put something INTO my suitcase, something that should not be there. I am also submitting a complaint to ASUR, the airport authority in Cancun, to US Airways, and to the TSA. Thank you for your time and attention.

Bill of Charleston SC (08/30/08)
I have a flight from Charleston, Sc to Orange County, Ca leaving Saturday evening ariving late that night. I wanted to change it but US Air wanted to charge me $150 for the change. I just needed to get there earlier. I was told a week ago that I could fly the same day on standby at no charge.

Tonight I called to check if the early morning flight still had open seats which it did. Then I was told it would cost me $50 to fly standby and they might not even allow me to. This pissed me off since a week ago I was told something totally different. If I had known I would have gone ahead and forked over the $150 EXTORSION money and flown out a couple of days earlier.

Everything including checking a bag has a cost now. Since you cannot fly with any toletries you are forced to check a bag or purchase everything when you arive to your destination and then throw it all away before you return.

Ramona of Indianapolis IN (08/28/08)
on 25 august 2008, a had a flight from san jose ca to indianapolis. after staying in the line at the check point for 40 minutes i finnally arrived at the airplane. after paying 40$ for my luggages, they told me they told they don't have enough space for my carry on luggage so they took away. my lay over was in pheonix, arizona. my airplane 460 had to take off at 10:10 am from gate A2. in the airplane they told me that the airplane is gonna take off from gate B12. after arriving there i found out that the airplane is gonna leave from gate A29. after a few minutes they changed again the gate was A20. after another a few minutes they changed it again, it was gate A18.

this time they didn't change only the gate, they changed the time to. they said the airplane is gonna leave at 10:40. after another a few minutes they changed again the time and they said is gonna leave at 11:20 am. after waiting 4hours the airplane took off at 12:00. when i arrived in indianapolis my both luggages were broken. please tell me what do i have to do because after paying them 40$ i have to pay another 100$ to buy new luggages. i will never fly aagain with this airline company, i rather pay more than with them.

2 luggages broken, value 100$ , i wasted my time for 2 hours just because of them.

Arinbjorn of Carmel CA (08/27/08)
I booked and paid for on the flights from San Juan, PR to San Francisco via Orbitz. However, I could not get on the flights because I did not have paper tickets. I was willing to pay for the paper tickets charged but to no avail.

I had to purchase another ticket fron another airline. I always used e-tickets whenever I flew. I do not comprehend why the US Airways insist on the new outdated rule and impose harsh penalties on passengers.

Dona of Vero Beach FL (08/26/08)
In May of 2008 I was on a flight from Phoenix to Orlando, US Airways had too many passengers and asked for volunteers to take a later flight in exchange for a voucher good for one free round trip ticket or $200 off a fare. My friend and I both thought this was a good deal, so we gave up our seat.

Now the time has come to redeem the voucher. What I found was one quoted price without a voucher and a different quoted price if you were using a voucher. All they did was increase the fare to offset the value of the voucher. Complaints have been filed with the better business bureau, and letters will be sent to the Department of Transportation to expolore the fraudulent use of vouchers. this is a scam.

Mathew of Jacksonville FL (08/25/08)
Initially, my flight was for Friday afternoon out of Jacksonville, FL to Jacksonville, NC. Tropical Storm Faye made things horrible but what was so frustrating was the intransience of the airline. There was 0% chance that the storm would not somehow affect the weather in the area. The US Airways flights out of the area were filling up rapidly. I called to get on the line to explain to them that there was a 5-6 hour window for me to be able to get out of town before the storm hit. Cost: $150 to change flights plus the difference in fare. I explained that these tickets were purchased with credits from a previous experience with US Air where I had been compensated with a free flight because of poor service. I thought that it was in poor form for them to charge me for previously poor service while they were currently performing poorly by not reacting to events on the ground. I spent an hour and 10 minutes on the phone with them, explaining myself.

When they did issue a warning about the Jacksonville area, it went up to an hour and a half before my flight and they still wanted to charge me the $150 change fee plus the difference in fare- for a 90 minute difference in take off times. My blood was boiling and I was exasperated. A comped fare was now going to cost in excess of $500. When the MANAGER finally was informed of the advisory change, she verbally confirmed that I was on the plane out of Jacksonville that afternoon, connecting through Charlotte to my final destination. When I arrived at the airport, I was informed that I was flying stand by and might arrive at another airport 40 miles away at 10 pm that evening. Pretty much a boldfaced lie to get me off the phone after an hour and twnety minutes.

My girlfriend could not fly out on the Friday time, nor the Saturday time. She missed the wedding. There was no one at the counter, of all the airlines- only US Airways did not have a representative. Now they are saying that we have to use the ticket within 7 days since it has been booked and it was a comped ticket. Beyond frustrating..... Oh by the way, the plane that I travelled on was at least 30 years old, the seats were worn out, and there were cigarette burns in the upholtery. Makes me think that they are not really keeping up with their maintenance.

I did not get on the flight that I wanted to get on out of Jax. I I am still battling over my girlfriend's ticket because she could not fly out at all. It is no wonder that time after time this company loses money.

Linda of Hemet CA (08/17/08)
On Aug 16th 2008. Flight 198; Take off time was to be at 2:30pm, when I boarded the plane it was delayed due to know one being there to push off the plane, which was an excuse, we sat in the plane for an hour, I had a window seat, it appears to me that watching the men finally arriving to put luggage on the plane was the real delay.

As I was getting into my seat, there was a child about 2 years old, in the seats in front of me, as soon as I tryed to sit down, this child hit me in the head with his head, I was very upset, due to traveling for the death of one of my sisters. I ask Nicole, that when all customers where seated, if there was another seat where I could change to, so I did not have to deal with the child. Nicole was very rude and loud, and told me that all the seats were taken and that If I did not sit down I needed to leave the plane. I was very upset and crying at that point, due to the stress of my sister's death.

I had gotten up at one point to use the restroom, and Nicole was serving drinks. I was coming back from the restroom, and just put up the palm of my hand so she would not run into me, and she starts yelling, do not push me! I told her that she was not pushed in anyway, then I was told to move back and away from her, because she was not going to move forward. So I stood there very hurt and embarrassed by this display of totaly disrepect showned towards me, I was able to get to my seat after 8 Mins, she never asked me if I wanted a drink of water or anything else,

There was a couple that didn't speak very good english, and they were ask to change seats with another couple who did speak english, she was very demeaning to this couple and did not explain why they had to change seats, was very rude to them and told them if they did not change seats, they could get the hell off the plane, if these are the kind of people your company employees, I will never ever fly US Airways again!

When I took off from the San Diego, CA Airport, I only had one suitcase, which I was not charge for, when I got to the US Airways for my return trip, I was charge $15.00; for my one bag. The way I was treated by Nicole, was bad enough, I will never fly your airlines again!! And will let all my friends and family know of my experice in my hour of grief..What makes Nicole think she can treat people in this manner, is beyond me, In my real estate career, If I was to treat anyone in that manner, I would never have any business. Again I can not say enough, I will NEVER fly your airlines again.

N of Burr Ridge IL (08/17/08)
I was booked my flight fron Antiqua to Chicago on August 16, 08. I reached one our before the flight was schedule to depart due to transportation problem. The staff was very rudw and did not let me enter or board the flight. I mised the flight. I could not have any other flight to come to US.No one can help me. I have to buy another ticket from carriabien airlines with out the bag and have to stop 4 stop to come to Chicago next day.

Spend another $800.00 TO COME TO THE DESTINATION

Elisa of Austin TX (08/15/08)
Our screwed experience with USair: We cancelled our trip to Cancun to visit our 85 year old father in the US. USair initially said it would charge us an additional $150/ticket to rebook - even though the difference in fare covered any rebooking fee! We went to the airport to talk to someone in person. He gave us documentation that said that everything was set.

Well, the day before the flight, USair emails us to get boarding passes but then won't issue them: until we pay more money. Why did the guy at the airport lie? Why didn't USair contact us sooner? Good questions that we tried to ask over 4 hours of phone calls, being put on hold, being bounced around the globe, getting conflicting information, being lied to, being hung up on. We decided not to go to the airport for the flight because we don't trust USair any more. It was an awful mistake to book with them. We won't make that mistake again.

Lost trip to see 85 year old father, $1800

Anusheh of San Marcos CA (08/12/08)
We got word on 8/9/08 that my husband's grandfather had three days max to live. We booked a ticket with US Airways to DTW that afternoon, departing SAN at 8:55pm. His itinerary was SAN to LAS to DTW and was supposed to arrive to DTW on 8/10/08 at 6:50am. He boarded the flight in LAS at 11:45pm; flight # 98my husband was sleeping. Plane backed up ready for take off, returned to terminal, engine issues. Everyone de-planed; they had to wake up my husband.

An hour later, they boarded another plane, was in the air for 10 minutes, again my husband sleeping. They turned the plane around and headed back to LAS, no explanation. Everyone de-planed again. They compensated him with a $5 meal ticket. Stuck at the airport for over 7 hours and they give him a $5 meal ticket. You cant get a meal for less than $8 at any airport. No room on any other flights, my husband was stuck at LAS until 6:45am on 8/10/08 when he boarded another plane. Except he didnt go from LAS to DTW, he went from LAS to PHX to DTW.

He finally arrived in DTW at 4:00pm on 8/10/08. Had everything gone as planned, he would have made it to DTW at 6:50am on 8/10/08 and seen his grandfather before he passed at 8:30am on 8/10/08. I was on the phone with US Airways for over 2 hours on 8/10 to resolve an issue that they charged us over $1000 to re-issue that ticket from LAS to PHX to DTW.

In trying to resolve that issue, somehow it came up that they canceled his return flight for 8/14/08. I have no idea how that happened because the return flight was not even in question. If I had not called regarding the charges, my husband would have gone to the airport on 8/14 in DTW and not had a return ticket home. They re-issued the return ticket and assured me that we would only see the charge for the original ticket on our billing statement. We shall see. I sent an email through their customer relations department demanding compensation. They offered us $150 voucher. All of my husbands trouble and heartache that resulted from not being able to say goodbye to his grandfather was only worth $150 to US Airways.

Dan of Tecumseh MI (08/12/08)
very rude im 64 and do not run to flights cancelled then left early. I was being yelled at to run to aircraft for boarding then she yelled to personel to double check my ticket. this flight was on aug 11th from ack to lgf

Jojo of Greensboro NC (08/01/08)
We have had a life change that will not allow us to use our current tickets. We did look into the travel insurance, but the insurance company said the insurance would not be valid for our reason to cancel/reschedule our trip. When I called the reservations desk to change my ticket I was told I would have to pay the full $250 reschedule fee. Which I agree we will need to pay. However, I assumed that the following would happen. My original ticket cost $1086.40. When I needed to make the change I thought the $250 would come out of the original cost of the ticket (first and foremost), leaving a credit of $836.40. My new ticket cost is $902.50. Leaving a balance of $66.10 for me to pay.

The reservation desk told me that was incorrect. That the cost of the new ticket comes out of the cost of the old ticket and that my credit card would be billed the full $250 change fee. My question is what about the $183.90 credit (cost of original ticket minus the cost of the new ticket) that I still have available to me. The reservation desk says US Airways will keep that money. I do not think that is fair. I know I have a non-refundable ticket, but I feel I should be able to use that credit on a future US Airways flight.

We will be flying to Portugal in the spring to take my son to see my husband's family and we will use their credit then, I was hoping to use the remaining credit on the new ticket that I will need to purchase then. What can be done for me to receive my remaining credit of $183.90 to use on that ticket?

Karen Hawkins from US Airways stated I would receive a credit to my credit card for $66.05, when I asked how they calculated the amount I was to receive back they said that I was no longer entitled to anything (credit on my card or future credit with US Airways).

Alexander of New York NY (08/01/08)
Due to the new US Airways guidelines aiming at reducing load by reducing the amount of fuel carried on airplanes, our airplane was forced to land in Columbia SC on our way to Charlotte NC from Memphis TN. Most of these planes are operating with less than an hour of extra fuel: the result was 5 hours on the tarmac.

You know what we got for our 5 hours of tarmac time? 2 Ginger snaps, 2 cups of water and only one bathroom on the whole plane. I tried calling customer service while waiting and got hung up on 4 times, and refused any kind of customer service from a supervisor named Phil, who also said I needed to COMPLAIN AT THE AIRPORT. This was technically impossible however seeing as they wouldn't even LET OFF THE PEOPLE SCREAMING TO GET OFF. It was horrible, NEVER FLYING US AIRWAYS AGAIN. Oh, and the seats were uncomfortable and the customer service line is a joke.

I'm still sitting in the airport and should have arrived at my final destination 6 hours ago. It was not a weather condition, it was the fact that they skimp on fuel, I'm glad this wasn't an emergency situation. A ruined day and some muscle spasms, plus whatever $ value I assign to each hour of my time. That's the economic and physical damage of it.

Angela of Portland OR (07/24/08)
We booked our 07/11/08 flight in March this year. We originally booked an 8:30am flight and then in May they cancelled it and changed it to 6:00am. On the 10th at 10:45 pm they called us and cancelled our 6:00am flight and we had to call back and reschedule it. So I spent the next hour on the phone trying to get our flight changed. The earliest that they had was 1:24pm the next day so I took that one. The agent on the phone told me that is I wanted to complain that I would need to do it at the ticket counter the next day.

The next day we get to the airport the agent harrasses us about changing our flight the night before and we said no we were called that our flight had been cancelled and she said no it didn't who calle dou and I said you guys did so then she told us that the flight did go at 6:00am! we were furious and then another agent overheard her and said that flight was cancelled and she said oh and that was it.So we asked about compensation and she said you need to call the customer relations department but she didn't have the number. No apologies from anyone on that company ever!

So we get to the gate and that flight had been delayed an hour and again when I sked about it the agent toldme if I wanted to complain that I would need to call customer relations and gave me a number to do so. So I called that number waited on hold for 20 mins and a very rude man came on and I told him my story and he said this is reservations I can't help you and I said oh this is the number I was given for customer relations and he said no it isn't and I said can I have the correct number and he said no so I asked for his supervisor and she finally gave me the number. So I call the number and wait on hold for 30 mins and no one ever came on so I hung up and sent them an email when I got home.

We get on the plane finally and it was so old and dirty. There were no air vents and it was very hot. Everyone was complaining but no one seemed to care. We finally get to vegas 8hrs late! On the way home we go to check in at Alaska becasue we were flying them on the way home and the agent tells us that we had cancelled our flight on the 10th at 11pm and we said no we didn't. We told her that us airways cancelled there flight with us; well they cancelled our outgoing flight with alaska to!

The agent said they do that all the time so she called US airways and couldn't find anyone to help her change the flight back so she had to walk all the way down to there counter to get help. She came back and hour later and said that it took her forever to get help but it finally got changed back and we got the last two seats on our flight.

When I got home I emailed US Airways and told them all about what happened and told them that I want our full ticket price back or a vocher for another round trip ticket they told me that there guidelines told all the even with all cancellations and delays that we went through was only worth a $50 voucher and they hoped that we would fly them again. I emailed them again and told them that $50 voucher wasn't good enough and they said that was all they could give me so I told them that I would compalin to everyone I could.

We had to cancel rides and plans three times for the 11th. Also if we would have known our flight would be cancelled we could have worked that day.

Janine of Palm City FL (07/23/08)
The reservation was booked for a flight from Fort Lauderdale, FL to Orange County, CA to attend a memorial service for a recently deceased relative on July 2, 2008. The flight connected thru Las Vegas. At LAS at 11:15 a.m. (pst) we were told there was a gate change. Then at the new gate we were told that the flight had been canceled. In the announcement they directed us to the US Airways customer service desk where they were making alternative arrangements for us.

At the customer service desk an announcement was made that only First Class passengers would be helped there, all others had to go back past security to the main US Airways receiving counters. After some confusion we were allowed to stay at the customer service desk in the terminal. At the customer service desk I was assisted by Cindy A. (#293809) and was told that I had a few options. Unfortunately none of the options provided by US Airways would get me to Orange County in time for the memorial service that evening. They were essentialy stranding me in Las Vegas (yes there are worse places to be stranded but not when you are trying to get to a funeral).

I was forced to have my bag pulled and arrange my own transportation to Orange County, CA from LAS. US Airways had cancelled my connecting flight at roughly 11:15 a.m. (pst). After waiting in line at US Air Customer Service, hearing my options, waiting for my bag to be pulled and delivered to baggage claim, and then dealing with the off-site rental car depot at LAS it was 2:00 before I was able to get on the interstate. I drove myself the 282 miles to Orange County and arrived late for the funeral.

I sent a certified letter to US Airways on July 10th asking for a cash reimbursement for my travel expenses. I felt that US Airways did not hold up their end of the agreement when they failed to transport me to Orange County, CA. Receipts were attached for the travel expenses incurred totaling $648 (Airfare $470 + $178 for rental car, gas & tolls). US Airway's response received on 7/22/08 was to give me a travel voucher for $100 as a gesture of goodwill.

Since there are no airline fares for $100 or less I would have to spend money to use their gesture. This makes the voucher worthless. US Airways also credited my credit card $80.48, I am assuming this is for the leg from Las Vegas to Orange County that they canceled. An $80 credit for $680 in travel expenses is not a satisfactory settlement.

I paid for US Airways to get me to Orange County for a family funeral and they did not deliver me to the destination I paid $470 for; When they stranded me in Las Vegas I was forced to spend an extra $178 to finish the trip (rental car, gas and tolls); I was late for the family funeral.

Al of San Jose CA (07/20/08)
My wife and daughter were suppose to go to Venice (Italy) , flight was scheduled from san francisco to Philadelphia, then from Philadelphia to Venice, both US airlines. US flight#961 on july 10th 08 , had to land in Kansas, because they had problem with toilet, therefore could not make it to Philadelphia on time,the result they missed their flight to Venice italy. The Airline agent booked them a flight to London , and told them from london we booked you with British airways to Venice Italy, you will get there 4 hours later than the original time.

When they got to london the British airways said, there is nothing booked under their name to venice, and US airways must have lied to them. my wife and daughter had to spent 6 hours in that airport, and they were lucky to find a flight to Venice Italy. they arrived to venice at 9 pm insted 8am. My family's trip was ruined by US Airway, they lied to them, stranded them in London, my wife's vacation is ruined. i want to find out why US airlines lies, my wife is under emotional stress, that will effect her professional carrer, and of course her financial situation. she will be back in 10 days, since that date she is not feeling good

Lee of Syracuse NY (07/15/08)
I have had a US Air Bank of America credit card for many years. They have failed to live up to the written promises in their agreement to have this Visa. These include two $99 companion air fare tickets and complimentary pass to the US Air Club. Every year I have had to chase down these amenities and gotten the run around from the airline and the bank.

This year it ruined a vacation I was planning for my family as I was supposed to get these companion tickets in May. Then it was going to be early July the latest. Still no tickets though the air fares kept rising.

I called many people at Bank of Amer only to have them tell me they didn't know where my companion tickets were but that would put out a search which could take up to four weeks. Now here I am in mid-July and wondering what to do about air flights. So I booked on another airline and had to pay full ticket prices.

The treatment by Bank of Amer people and US Air people was horrific. However there were a couple of nice ladies at Bank of Amer but alas they were powerless to do anything for me. BTW there are other people I know who have gone through the same experience with Bank of Amer US Air Visa card. I have yet to get my tickets though I keep putting in calls to the Bank of Amer office. This is FRAUD! And FALSE ADVERTISING!

I could have flown to California with my family for around five hundred total (3 people) if I had been able to book in May and had the two companion fares as I was supposed to have. Instead the tickets are over $1200 and not on flights I would have preferred. Not to mention the emotional stress from this experience of being on the phone for hours, expecting my tickets to arrive and then being jerked around. I don't think they ever intended to send me the tickets.

Sabrina of Toluca Lake CA (07/15/08)
On July 10th I purchased an one way ticket online to return home to Los Angeles from Atlanta on usairways. This was the BIGGEST MISTAKE in my life! Upon checking in at the counter, i was informed that as of July 10th there would be a $25 fee for 1 check bag and additional fees for 2, 3 and so forth. If your ticket was purchase on July 9th before the NEW check baggage policy, you will not have to pay any extra frees.

I tried to get some clarifacation from reservations counter reps such as Matt, Pam, Donna; none of which would answer my questions and told me WHATEVER THE COMPUTER CHECK-IN SAYS, I HAVE TO PAY! At this point I just wanted to get back home to LA! I paid $140 for 3 check bags that were small carry-on bags. I DID NOT RECEIVE ANY HELP WITH CUSTOMER SERVICE REPS!

Once I got to my boarding gate, I was then informed due to the weather my flight was cancel! At this point, Im pissed and nothing is going to stop me from getting out of this nightmare! I called the 1800 to rebook my flight and re-route my $140 checked bags! Needless to say I arrived in La and my $140 checked bags are no where to be found!

it's now Tuesday morning in LA and I have not received my $140 checked bags. I will never fly this horrible airlines again in life, and Im in the ent business $ surely will tell all of my counter parts!

I want allll my money back!!! Thats the only thing I want to see happen!

Jeff of Wilson NY (07/13/08)
Myself and several coworkers were all at our gate for a full 2 hrs before scheduled departure , during which we were told that the incoming flight was delayed by 50 minutes . they began calling passengers up to inform them of what changes would be needed , and almost immediately came back acrossed the pa to say that the flight was now on time and there would be no problems. Our flight was supposed to depart from atlanta airport at 8:10 pm with boarding at 7:40 pm . we did not even begin boarding until 8:10 pm and didnt take off until 9:10 pm .

Even though we left a full hour later than scheduled we were on the ground in charlotte by 9:45 pm for our 10:07 departure to buffalo . ONLY problem was that we sat on the tarmac until 10:00 pm exactly , even the stewardess told several of us that was unusual but to bear with them . When we finally made the terminal at 10:05 we were informed over the pa that we needed to see the gate assistant before entering terminal .Two of us skipped that to sprint to other end of concourse to discover our gate closed and nobody around at 10:10 pm. After we finally found someone they sent us to the special service counter where we waited until 10:30 pm for someone to handle our situation.

A supervisor was called and he stated we were now booked on a early morning flight connecting thru philadelphia that would make buffalo at 10:53 am! (The members of our plane who stayed to speak with gate attendant already knew this as they had boarding passes printed and waiting for us when we arrived at gate at 10:00 pm!) The supervisor also stated that this was all due to air traffic control and since not their fault , nothing they could do for us except a voucher for 10% of a hotel room ! Since this was a businuess trip and most of us had limited funds this was not an option , so we were forced to stay in the terminal the night . Only problem with that was we were kicked out of terminal and asked to move to pre security area as the airport was closing .

All the kiosks , restuarants,and stores were closed leaving us no place to eat or purchase supplies. After a long night with virtually no sleep we started another day on our journey home .The rest of our trip was uneventful other than arriving at buffalo airport and waiting for 20 minutes for our luggage to come out. After another 10 minutes we returned to let her know it was not there ONLY to be told there was a note in the computer stating it would arrive at 11:40 am and we were welcome to wait or have it delivered to our homes. Even though this was only 20 more minutes NONE of us waited to be disapointed by U.S. AIRWAYS again! After being at home for almost 3 hours my luggage finally arrived and i was glad to have it ! That is until i discovered a few small items missing from an outside pocket of my duffel bag!

Since this was a coorporate purchased ticket there was not too much damage in a monetary sense unless you count the 2 dollar pop and 90 cent candy bar i could afford to eat while being stranded in charlotte airport for 9 hours. Physically the only damage done i guess would be to our bodies since we had to sleep either in chairs or stretched out on the floor (those of us who managed ) EMOTIONALLY however we were truly destroyed ! I spent the night thinking of my 7 yr old daughter who i could hear crying in the background when i called to let my wife know of our delay.

Add into that the general lack of cooperation or caring of U.S. AIRWAYS and i am thoroughly disapointed in the whole system . Even more so upon discovery that the flight from charlotte to buffalo had no empty seats when it took off ! ( a fact i learned from a coworker who WAS on it ) My only hope in this report is to advise other consumers of the ineptitude and uncaring attitude displayed by U.S. AIRWAYS towards its customers . I for one will NEVER purchase a ticket from them and will advise EVERY traveler i EVER speak to, to do the SAME !

Debra of Glendale AZ (07/12/08)
My experience with US Airways involved an online reservation My husband had given me a cruise for my birthday that departs out of Long Beach, California so I went on line to try to find airfare from Phoenix to Long Beach departing Phoenix on July 21, 2008 and returning from Long Beach to Phoenix on July 25, 2008. When I made the reservation, I inadvertently made the reservation to depart Phoenix on July 25, 2008 and return to Phoenix that same day. I did not catch my error at the time of the booking and it was a few days later when my husband had looked at the reservations to add to his calendar and noticed the error.

As soon as I became aware of the error, I contacted US Airways immediately to try to remedy the situation. I was told that we would be charged $150.00 per person to change the reservation which that amount of money exceeded the value of the original tickets. I called back to try to speak with anyone who might be able to fix this for me and spoke with someone who said they would discount the $150.00 fee to $100.00.

During that conversation, I believed that the total would be $100 plus any increase in the actual airfare to correct this problem. I realized after the fact that the charge was going to now be a total of $200.00 plus whatever airfare increase there was. I contacted US Airways on numerous occasions to see if there was anything that could be done to remedy this situation and hope that there could be some understanding that it was clearly a date error.

As a result, we are now out over 200 dollars for something that was nothing more than a typographical error.

Ann of Vista CA (07/10/08)
I am complaining about US Airways flight 2700 from San Diego to Philadelphia on 6/17/08. This was positevely the worst travel experience I have ever faced in all my years of traveling. The first problem I encountered began at the airport. At the time, I was more than 6 months pregnant. There was no one to help me with my luggage. I had to search high and low for a cart which I had to pay $3 for. When I was checking in my luggage at the ticket counter, I had to beg the attendant to assist me in putting my bag on the scale, as I cannot do it myself being pregnant. After a big sigh, she came across the counter.

She informed me that one of my bags was 4 pounds over limit and that I would need to transfer 4 pounds from 1 bag to the other or pay a fine of $100. Already frustrated by the lack of help I had received, I asked that she please overlook these 4 pounds - afterall, the bags are going to the same place and the combined weight is going to be the same if I transfer items or not. She refused, insisting I must transfer some items or pay. I find it appauling that an airline would be so unsympathetic to a pregnant woman who is flying by herself. I had to get down on my knees in the middle of the airport, open my luggage and transfer the items. I felt absolutely humiliated.

Things only became worse when I was on the flight. I noticed very quickly that the flight attendants were very unhappy. Each of them seemed to be in such a hurry. There was nothing pleasant about their service. When they asked any of the passengers what they wanted to drink, they used a demanding tone and were extremely impatient when passengers took more than 3 seconds to decide. Sitting next to me was a very nice elderly couple. The woman next to me ordered hot tea. When the attendant brought the tea to her, she was in such a hurry and busy looking the other way as she was handing over the drink that she spilled the entire cup of hot water all over the woman sitting next to me! I'm pretty sure the woman suffered some minor burns, but was too kind and embarrassed to complain. The worst part of the incident was that the attendant did not even apologize to the woman. Instead, she became frustrated. She grabbed some napkins and began yelling at the woman, impatiently demanding take the napkins, take the napkins. After the woman took the napkins, the attendant just continued on, never once apologizing for burning this poor woman.

Later into the flight, I got up to use the rest room. They flight attendants were still in rush mode. As I was standing and waiting, a different flight attendant brushed past me in such a hurry, she inadvertantly shoved me, almost causing me to fall over (may I remind you again, I was 6 months pregnant at the time). THankfully I was able to catch myself on the seat behind me. Once again, no apology from the flight attendant. They could care less if they injure any passengers.

This careless and rude behavior was like nothing I have ever experienced anywhere in my life and is absolutely unacceptable. When I contacted the airlines to complain, they just tried to get me off the phone and made me feel like a bad person for complaining. I asked to speak to a supervisor, they placed me on hold for over 1 hour. I finally gave up.

Humiliation and potential for physical harm to myself and another passenger.

Elena of Rochester NY (07/08/08)
On 7/06/2008 I had the disfourtune of flying on US Airways. A mistake I will never make again. I was booked to leave Laguardia at 7:15pm, going to Rochester, NY. Instead, my flight was cancelled due to bad weather. There was no bad weather reported anywhere near New York City or Rochester and no where in between. Later I found out the airline can escape liability when they site weather as a reason. I needed to be up early for work the next day, so I pleaded with them to get me home. They put me on a flight that connected through to Philadephia and on to Rochester. That flight was clearly printed to be leaving from Gate 4.

I waited and waited and waited. At about 9pm, I went to the ticket counter and was told my flight was long gone. WHAT! The flight left from another gate and the change was NEVER broadcast! The ticket agent told me that US Airways was under no obligation to inform me, that it was a courtesy only! Then she rudely berates me by saying Well why did 30 other people get on the plane? Who knows, maybe their tickets were originally for that flight and the correct gate was printed on their ticket! I was left without any choice! I had to leave the next morning and still had to argue so that I would not be charged for this huge mess!

I was late to my appointments the next day, emotionally spent and had to pay for a Taxi twice. $40.00 not including tip. My bags went on ahead of me too, so I had nothing to change in to. I want a full refund of my ticket for the inconvenience.

Mrs of West Palm Beach FL (07/08/08)
I am here at the lounge of Laguardia airport and what I observed was so terrible I am still shaking. A male and female employee at the US airways gate 39 were yelling and intimidating to a client. He arrived the gate as the last passenger entered the ramp.The male employee refused to allow the passenger on board and practically went into a yelling frnzy at the client. The client seemed quiet and just anxious to go on board. The client placed his ticket on the counter and the male employee continued to yell accusing the client of dropping the ticket on the counter. Eventually the client was allowed on the plane.

All the passengers in the boarding area were absolutely shocked at the display of utmost disrespect and out of control behavior of these employees. Infact a supervisor John B (or Meyer) Approached the counter after hearing about the uproar. I called him over to report what I observed, during this time the female employee runs right over and begins to yell an explanation to me and her supervisor. Once again displaying the same erratic behavior in an open boarding area. Then myself and the other observers began discussing what we observed. Mr.John B then approached us saying we cannot discuss what we saw as undercover police are asking questions.

I mean US airways needs to really do something about their employees as they have no clue how to handle situations. They are loud obnoxious and completely out of line.This happened on July 8th between 8 and 9 am. The flight appeared to be going to Nassau or Charlotte through Gate 39.

It was very disruptive and interfered with the tranquility in the lounge.

Pratibha of New York NY (07/01/08)
This actually happened in 2006, app. 2 years ago. For me to describe what happened at the Philadelphia airport, US Airways terminal today,2 years later, speaks for itself the frustration and sadness I endured at the hands of the US Airways employees at the luggage screening.

My husband , baby and I were taking the 5:00AM flight to Boston from Philadelphia airport. We were like a 35 minutes short of boarding the plane and the lady at the baggage check in counter wouldn't check it in as it was too late, according to her to check in the bag. We insisted on checking it in as we had some items of value that were liquid or part liquid to carry on board. I had expensive cosmetics that ranged from $400-$450 and my baby's body cream as he was suffering from eczema at the time.

As it is we were late and at the screening area I told them that the bag wasn't checked in and that we had intended to; and had some items of value and requested for a transparent plastic bag for the items; the employee at the screening area took one look at the items and I almost saw her eyes gleam with delight. At that time I had no time to argue with her and even looked around if we could find any transparent ziplock packet for the baby's items. They didn't even allow us my baby's Aquaphor cream aboard even after I told them about my baby's skin condition.

I think that because airlines has this rule about puting liquids and semiliquid items in clear packets, it is justifiable that they should be able to provide these, at least during emergency cases? I am quite sure that instead of going to the customs dept. my expensive stuff got swiped by these very staff. So, now I am very careful about carrying stuff with me that could get rifled under my very nose; even if its my baby's skin cream!!

The loss..well a good $450 drown the drain.

Jyoti of Santa Rosa NM (06/21/08)
We arrived at the airport at 4:50 a.m. I was in a regular line where there was no one ahead of me or behind me. The US Airway agent asked me to get into the group line since there where 6 of us traveling. He asked us to get into line behind a group of 9 people that were checking in, in the group line. By the time the agent (Sean) got done with the group of 9 it was 5:20 a.m. He got stuck checking us in because it was an international flight. He asked for help and by the time he got done it was probably 5:35 a.m. We took our boarding pass and headed towards security.

When we arrived at the security we found that he had forgotten to give one of us the boarding pass. We had to run back down and pick the boarding pass. He said he would call the gate and let them know that we were on our way, because of his mistake. By the time we finished security and got to the gate it was 5:55 a.m. and they had closed the gate. The agent at the gate said, they sold our tickets to stand by since we did not make it on time. He said he did not receive a call from downstairs saying we were on our way up. We asked for a supervisor and once she arrived she informed us that the agent (Sean) that had checked us in was under training. How could he be checking in a group of 9 people ahead of us and then a group of 6 by himself when he was being trained?

The supervisor gave us our options of traveling the next day (Which would mean our hotel reservations would be cancel in Cancun) or catching a 6:30 flight from Southwest Airlines, but at our own expense. She was very loud and rude. I dont know what happened to the Customer First Service that US Airways talks about. We went to Southwest Airlines gate, purchased our tickets. When we went back to US Airways gate to ask them about our luggage the agent said he did not know where it would be and laughed. He thought it was all very funny! I emailed US Airways customer relations and still have not heard from them. From reading all the US Airways complains, seems like this is no big deal to them.

Michael of Schenectady NY (06/19/08)
My son Tyler was born in 1994 and since 1995 he has been flying USairways and has been enrolled in the Dividend Miles. Since Tyler has been above 20,000 Dividend Miles we have tried numerous times to get him a seat on a flight only to be told the time/date(s) are blocked out, was off peak or the flight is sold out. When I asked when is a good time and what should we do I was told to try again in a week or two. Then it is the same old thing when we call back. On 6/12/2008 I called only to only find out that Tyler, and myself had ZERO miles left! He EARNED 25,721 miles only to have them taken away by USairways without warning! I was told h/wee FORFITTED them! To forfeit something would require an action wouldnt it?

I was then told by USairways Representative Victoria-#0167 that we were notified, by E-MIAL! Then she went on to say he could have checked his account online. Why would anyone do that when they know their balance? And I did check back in the e-mail and no where am I told we have ZERO miles on our account(s). But wait, it gets better! We were then told that we could BUY our miles back for $200.00, apply for a USairways credit card and /or buy a first class seat on our next USairway flight! I have to ask, how is that not a form of extortion? Dictionary: extortion: Illegal use of one's official position or powers to obtain property, funds, or patronage. An excessive or exorbitant charge.

Was denied a free earned flight,estimated value as much as or more than $3000.00

Jennifer of Tacoma WA (06/14/08)
I had a flight booked from seattle to philidelphia with a connection to salisbury maryland right after. When I arrived at SEATAC airport, I was told that my flight was delayed 20 minutes but I will have no problem reaching my connection on time. Well my flight was scheduled to leave seattle at 1:40pm, but the plane didn't even arrive at the gate until near 3pm. Once landed in Philidelphia, some passengers who missed their connecting flight, myself included, were told that they would be taken care of at the agent counter. I missed my connection by 30 minutes, and this was at 11:20pm.

The agents who were handling the problems of this delayed flight were all extremely rude and mean to all of their customers. They couldn't get me on a plane until 10am the next morning. They said they can give me a voucher with a discounted rate which would cost me $82.00. The agent snapped at me and said I can either take the voucher or she doesn't know what to tell me. This was completely unacceptable for me. I was then told that I need to go out to the ticketing area if I wanted to get my baggage so I had my clothes, etc. She neglected to mention that the airport would not allow me to return to my gate until 5:00am the next morning. So I had to stay out in the ticketing area for 5 hours because she didn't give me the voucher and the cheapest hotel was 100.00. Plus I couldn't get my bag.

My whole experience with this airline just baffles me. I told the agent the next morning that I believe I should be refunded at least my cost to fly one way since this was such an inconvenience and the treatment was completely uncalled for. But they said it's not US AIRWAYS fault because the tower was the cause of the delay. Well my husband works for boeing and he told me that the reason they were so slow is because they laid off a bunch of people and grounded 80 or so of their planes. So I would like to know how this whole thing was my fault when my trip was booked and paid for over a month in advance? I do believe that I am entitled for a refund of at least the one way expense due to the unfair treatment and harassment of the people employed with USAIRWAYS and for my inconvenience.

Megan of Sylva NC (06/12/08)
I have been on the phone with US Airlines for the past two days trying to resolve a dispute. Yesterday evening (June 11, 2008) at 5pm EST I called a US Travel Representative asking about a flight from Asheville NC to San Francisco CA and back. I saw in my dividend miles account that I had about 28,000 miles that were expired. I asked the representative if I reinstated these miles for $200 if I could use it to purchase a ticket to California. He told me you only need 25,000 miles for a ticket and proceeded to look online for a round-trip ticket for $610 that I could purchase with those miles. But first, he told me to reinstate my miles first before purchasing a ticket, which I could do online.

Trusting him, and US Airways, I reinstated these miles for $200 only to find that my cumulative mileage (32,000 miles) could not purchase ANY ticket to California. This information has been misrepresented by US Air and I want my $200 back. I have been on the phone all last night and all morning speaking to the entire nation of the Philipines. No one can help me cancel this transaction because of policy. I want to know if misreprestation is in the policy as well.

I have sent several emails and I have told everyone I have talked to (Honey Mirales, Carla, Louis, John, Chris, Keira, Prinzel [who is the supervisor of customer relations in the philipins], Derrick who actually tried to help, and many more) about this situation. I am starting to think all these names are made up. No wonder US Air is going backrupt. I understand the rising cost of gas but I am dissapointed with the lack of costomer service. I am currently waiting on the phone with costomer service and the automated voicemail is telling me email is a faster way to get in touch with [these] people.

David of Lake Wylie SC (06/10/08)
I booked a Roundtrip Flight From Charlotte to Denver, My meeting changed on the day I was to fly back, therefore I called US Airways to try and reschedule my Flight. I needed to fly out 4 hours later from Denver back to Charlotte. I expected to pay the Service Fee($150.00), but what I did not expect was that they wanted me to cancel my current booking so the could rebill me at over $600.00 more. I undersatnd that the price of fuel is way up, but we are only talking about flying out 4 hours later.

If this were a new reservation, I could understand paying more, but I have been flying US Airways for the last 8 years (I am even a US Airways Visa Card member and a dividend miles member)and I have had US Airways change my flights like this numerous times, and there was never any type of increase for moving a flight time within the same day, just the service fee. This is a clear cut case of price gouging. It is completely unethical, and I can not belive that the United States Goverment puts up with these type of business practices.

If I am to be at my business meeting (as required by my job), then it will cost me $ 787.00 out of my pocket for 4 hours....

Gayle of Bellmore NY (06/05/08)
On March 6 I made nonrefundable reservations to fly roundtrip from New York's LaGuardia to Charlotte, N.C. On May 13 I realized I booked my return trip home for the day after I meant to. My mistake. I called US Air to see what I should do. The very nice rep gave me two options: I could change the flight with him by phone for a $100 change fee (as stated on my e-confirmation as well), or I could just go to the airport on the day I needed to leave and fly standby for a fee of $25. At that time, he said there were plenty of available seats, so based on the information he gave me, I made the deliberate decision to fly standby.

We left on time for Charlotte and even arrived early--a perfectly smooth flight and the in-flight crew were as nice as can be. The night before I was ready to return home, I called the airlines to make sure seats were still open on the flight I wanted to take, and was told there were. The next morning I was dropped off at the airport at 6:45 a.m. I waited on line, then when an agent became available for me, I explained to him the situation and that I wanted to fly standby. This is when everything went downhill. He told me I could only fly standby on the same day of my original flight and that to change my flight that day would cost me $150. I reiterated what I had been doing by the US Air rep in mid-May, but the agent told me there was nothing he could do, that he was beholden to the computer.

Well, there was nothing I could do either--I had to get home, so I charged the $150 and figured US Air would right the wrong once I got home. Wrong again. After holding for a full hour with customer relations, the woman (Kiki) refused to refund me down to the standby fee because nowhere in my files did the agent I spoke to in May record that he advised me of the standby option. The records did indicate he told me about the $150 change fee, which wasn't correct either. He told me $100, and that's what it says on my e-confirmation as well. I was on the line with Kiki for 20 minutes, but she refused to budge. It boils down to my word (the customer) against what a file (allegedly) says.

Needless to say, I feel outraged about how I was treated. I own my own business and have plenty of things I could do besides sitting on the phone for an hour waiting for someone to pick up on the other end. I am not looking to get anyone in trouble or to get free tickets or anything like that -- all I want is to be refunded $125 of the $150 I had to pay (and why that's $150 and not $100 is beyond me as well.

Economically, I'm out $125. This should have only cost me $25, not $150.

John of Glenmoore PA (06/05/08)
I volunteered for a voluntary bump off of a US Airways flight in January for me and 2 other members of my family based on receiving a e-voucher good for 1 free roundtrip flight, based on the fact that I had used an e-voucher on Air Tran 2 years before with very little difficulty for a free roundtrip flight for my family. When it came time to look for a flight in late January for May or June, there was not 1 single flight out of Philadelphia going anywhere in the western part of the country.

The main point on taking the voluntary bump was to go somewhere in the western part of the country. I allowed for 3 or 4 months notice, looked at all of May and June, and also considered going out of Baltimore. It seems like US Airways automatically isn't allowing people to use the e-vouchers.

Sofia of Montreal Canada (05/13/08)
My complaint concerns the #650 flight from Philadelphia to San Francisco on May 2nd 2008. It was by far the worst flight I have ever experienced.

We initially were suppose to leave at 4:25pm after boarding at 3:55pm. Everyone got on the plane, which wasn't packed and got ready to fly.

Around 5:25pm, still on the ground in the plane, the pilot finally lets us know that there seems to be a paper problem and we are not allowed to leave yet. Things should be fixed real soon.

Around 6:25pm, we get told that a passenger on our plane has heart problems and that we need to go dock to the airport so that a doctor can come see him. Finally, he's feeling ok but is taking out of the plane.

Around 7pm, we get told that there is no gas left in the plane from all the waiting so they have to fill up the tank again. Finally around 7:30pm, the pilot says that we are ready to leave but discovers we are 31st in line. We finally fly a little past 8pm.

During those 3.5 hours, only water was brought to us and only twice. No juice or food to accommodate us.

Once we're in the air, ready for a 5h flight, the crew lets us know that food will be served shortly for a cost of $7. They are actually making us pay after keeping us stuck on a plane for 3.5 hours! After serving 2-3 clients in the front, the crew lets us know that there is no food left. They filed the gas tank twice but never thought about bringing more food in.

So 90% of the people were basically stuck on a plane for 8.5 hours straight without having food, which was my case! Instead, they gave us tons of dry and small pretzels as if it would make a change in our stomach.

The crew sure didn't know how to take care of us. They also played a movie, which got stopped 10 times.

I contacted US Airways after this to complain about the very late flight and the fact that a lot of us weren't ready to be stuck on a plane for 8.5 hours without food thinking we'd be in San Francisco shortly to enjoy our evening. All they could offer was a $50 voucher making me think that I was being difficult. As if I ever want to use their services again!

Barbara of Indianapolis IN (05/12/08)
May 12, 2008 my family and I were at the Las Vegas Airport making our return flight home to Phoenix, AZ. Our son who has flown with US Air for many years was in a wheel chair because of a neuralogical disease. He was told to hold out and would be the last person to board the plane. Peter is in a wheel chair for a reason. His balance is very unstable, but able to hold on to things and manage to get to a seat. The gentleman (I use that word loosely) asked him if he could walk. If he could walk he wouldn't need a wheel chair! I personally think he was quite insensitive for making him be the last in line and making such comments.

To make things worse when a person who has a disability is the last to board it is harder for them to get to their seat, especially when people are having problems getting to their own seat. The airline stewardess because of our sons inbalace thought he was drunk. Our son doesn't drink and I think it was presumptious of the stewardess to make such an assumption. She also accused him of swearing, which he did not. She had a security guard come and talk to him. I don't mind the fact she asked a security guard to come speak to him, but I don't like her assuming anything. I always thought people were presumed inocent until proven guilty. Questions are good! She was an older plesant Asian lady with shoulder dark hair and had a shoulder problem.

She couldn't help our daughter-in-law put her carry on luggage in the over head. Our daughter-in-law had recent back surgery and with our son disabled this was a bit too much. I know this sounds petty, but if help and stewardesses keep up with this kind of attitude [this] airlines will be in trouble. The gentleman who was so rude to Peter at the gateway was around 60-65 years old, over weight with graying hair and wore glasses. We were on flight 398 to Phoenix from Las Vegas at 7:30am. Handicapped people are becoming more prevelant in our society and people need to be aware of that and sensitive to the fact that they don't like be handicapped anymore than they would. Thank you for your time.

Cody of Crofton MD (04/28/08)
I voluntered to give up my seat because my direct flight to DCA was over booked. I was promissed a free ticket but I was quickly rushed to the gate that my alternate flight was taking off from.  When I arrived in Charlotte (where I was routed through) I asked the ticket agent about my free ticket.  I was told that I should have received it in New Orleans and there was nothing that could be done now.  I told the agent that I didn't even receive a ticket for the new flight out of New Orleans and I was escorted directly to the gate.

I never recieved the free ticket I was promissed.

Gloria of Olive Branch MS (04/24/08)
The consumer complaint avenue must be a REAL JOKE. I filed a complaint with US Airways the first week in April and to-date I have received nothing except a canned e:mail response. The experience was a nightmare -- four (4) airplanes - four (4) delays or cancellations - due to mechanical problems. I lost two (2) weeks of production causing me several thousand dollars to my wallet. WHAT A JOKE! and no one wants to hear it...

Fidelia of Arlington TX (04/23/08)
On jan 22-2008 I purchased a ticket online @usairways & received 2 emails confirming my purchase. It meant that my credit card got charged 2x for a trip costing $429.85 plus $10.00 processing fee & ticket costing $424.50 I called & talked to a rep she confirmed it was their system malfunction.And that records show that their system charged all who visited the site same time I did. She advised I inform my credit card coy & also to watch my statement with 2-3mths. I'm being chrg'd % on the amt in question.

I'm very upset & frustrated no one cares to help my resolve the issue. In the meantime this is causing me & my family financial stress. This is why I'm forwarding this mail to my credit card coy, Consumeraffairs, BBB, my family lawyer. I don't need any more hardship, it's hard enough to be unemployed. I have no name & direct ph#, but recorded vmgs. I need someone to investigate my claims. This is serious. Thanks.

In the meantime this is causing me & my family financial stress.Since I'm unemployed & struggles to make payment. My credit card coy The JCPenny Rewards Master card (cust Serv # 1-866-227-5213) is not helpful. Of course if I ever payoff, I will never charge it again, EVER! I'm very frustrated, sicj & tired of these big companies making customers lives miserable.

Marc of Swampscott MA (04/14/08)
I was returning home to Boston on US Air, from a business flight in South Carolina, when they asked if anyone would voluntarily get bumped for a two free round trip ticket vouchers. Apparently they had over booked the flight and there were a few people who were on standby that had to get back to Massachusetts for a family emergency. The assured us that we would be on the next available flight back to Boston that day.

It was a very difficult decision for me to delay my arrival home to see my wife and children who I had not seen for the week I had been away on business, but I thought that the tickets would make for a nice surprise trip for my wife and I. I was then put in a taxi and driven about an hour to another airport where I had to wait in the terminal for another hour for a flight. I was not given any food vouchers or other compensation outside of the vouchers - but I had two free round trip tickets, so I felt pretty good about my decision to get off my original flight, on top of the fact that I was helping out my fellow passenger.

Over the last year I have tried multiple times to use the voucher and they never accept it. Over the past week I have spent over an hour a day on the phone either waiting for someone at Customer Relations to pick up the phone or speaking to various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.'

I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers. I have been as flexible as humanly possible and truly believe that at least from Boston, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine. No one from Customer Relations has responded to my emails (3) in over a week.

My vouchers are due to expire at the end of next month and I don't realistically expect to be able to use them. If this sounds like the email from Drew from Seattle, posted here in March '08, it is probably due to the fact that this is a common business practice by this most deceptive company. I guess the moral here is that there is no such thing as a free ride.

No compensation received as promised for what ended up being a 6 plus hour delay and countless hours of my time on the phone trying to get what I was promised. On the US Air website they claim to put customers first. If this is the way they put customers first, I'd hate to see how they treat customers if they put them last.

Thomas of Chicopee MA (04/07/08)
I called up the 1 888 phone # for US AIR. 7 days before my flight to Las Vegas, for April 10,2008. I told them I was terminally Ill. And had a letter from my doctor stating that. I asked them if I could have and aisle seat. I told them that I was on morphine for the pain. I was told I could have a wheel chair. But an aisle seat was not there problem

I have to suffer a long flight, with leg cramps. And they could careless about it !!!

Renee of Sedro Woolley WA (04/06/08)
Our family of 4 was booked on US Airways flight 193 departing from Seattle at 8:34 PM on 3/29/08. This flight had two connecting flights (also US Airways) ending up in Puerto Rico where we would be taking a 7 day Caribbean cruise. At about 8:15 PM we noticed on the screen that there was a 9 minute delay. No communication from US Air employees. At 8:30 finally an announcement about a small mechanical problem that it should only take a few minutes to fix and they would update passengers in 5 minute. Aprox. 20 minutes later a call for families with children under age 5 to line up. They stood there for 30 minutes waiting. Passengers start lining up at the counter (at that time one staff person)with concerns about connecting flights. We were told that since there were more than 15 people catching our connecting flight that they would probably hold the plane for us. 15 minutes later it was announced that we would miss our connecting flight but should still go to Las Vegas where there were more employees to help us and more flights to get us on to PR. 10 minutes later another announcement that there are NO outgoing flights from Vegas and no hotel room for 2 days.

We went to the loading door to ask about our luggage. We were told No luggage had been loaded on the plane. No announcement on what we should do or offer any help. Another passenger was giving everyone the 1-800 number for US Airways. Aprox. 15 minute later there was a last call for Vegas. We again, concerned about where our luggage was, asked the same employee who now said it was on the plane and screened and there was no way to get it off. As we were asking employee Darren Karley what to do he closed the door in my husbands face. We also got conflicting info. on where our luggage would end up. Robin on the phone telling us it will stay in Vegas and Darren saying it would go on to PR. After calling the 1800 number and working with Darren he told us he had us booked on a flight out of Seattle the following morning on American Airlines which also had two connecting flights. We then asked (were never offered anything) for a hotel voucher. Darren said it would be quicker to go back to check in.

We asked Penny at the check in counter for a voucher and she was out of them. She said she would have call security to close down the counter to go get some as again only one employee was working. My husband offered to go back through secirity to get some vouchers for Penny. While he was gone our daughter went to AA to confirm our tickets. She was told that Darren had never confirmed with them and that the flight was full. We then told Penny who got on the phone with AA and got a record locator number. She suggested that since AA check in was now closed that we find a computer at the hotel to confirm. As soon as we got to the hotel our daughter got online and found us confirmed on the two connecting flights but not on the one out of Seattle.

Again we called the 1-800 # and found out by Stacy that we were booked on Hold Wait and that Darren should never have rebooked 4 people on that flight. After 7 hours on the phone we realized that there was no way we were going to make it on our cruise. At 3:30 AM we were told by Stacy that they were refunding our flight cost but that is it and that we could call customer relations on Monday. We called and talked to Anna who said our cruise would not be refunded. We asked to speak to a supervisor and were told that she would pass on our info. and a supervisor may or may not choose to call us. That was a week ago and we are still waiting for a call. Ana was also the first and only employee to apologize to us.

This trip ended up costing us over 7,000.00 in expenses for preperation, airfare, cruise and unpaid time from work. A refund of airfare (2,150.00) is hardly payment for our priceless missed family vacation considering the way that we were treated by US Airways and their employees.

Linda of Newtown CT (04/06/08)
Just went onto the USAirways, Dividend Miles site to check to see how many miles were in my account and saw that they have listed ALL of my miles earned from America West as forfeited for lack of activity! DUH! America West is no longer - aquired by none other than USAirways! However, I can have my miles reinstated for a $200 charge OR if I'm willing to sign on for a loyalty program credit card!

The ironic thing here is my husband and I flew on USAirways in September 07, just six months ago! How can they claim my account is inactive? I'm sure many others are in this same situation. My husband has the same problem, but he's forfeiting 48,000+ miles. He can reinstate his miles too but he must pay more since they have a sliding $$$ scale which is determined by how many miles you have to reinstate. I guess it cost more to type 48,000+ than 26,000+. I will NEVER choose USAirways again if they don't reinstate these miles. This is NOT the way to run an airline!

Stephanie of Queen Creek AZ (04/04/08)
I booked a flight for Dec 2007 and due to unforeseen circumstances, I had to cancel the flight. The flight was Non-refundable which I knew. I was credited my $1900 for future flight use. Recently April 2008 I went to book another flight using my credit and I was told it would be 400 for my family to reissue the tickets! This to me is just a crime. I paid the money for the flight and I should be able to book another one for the same price if not less without charges. The kicker is the new flight is only $1600,l no problem I thought, they can add the 400 in fees and I would pay the difference of what was left over from the credit. WRONG.. they said that my credit ( Money I have paid them) cannot be used for the 100 change fee. are you kidding me?

So I called and spoke to a manger, basically I have to pay $400 to use my money that they have already squeezed out of me. To me, I am being ripped off! Oh and here is the best part. Since they would let me use the credit towards the change fee, if my flight comes out to less then my credit, the remainder of my money is forfeited. Yep that's right, they in a sense steal the rest of my money and I have to pay them $400 more dollars. I am not asking for much from them, just to have that $400 added to my credit and let me pay the difference. They said NO way.

Out $400 dollars and also loosing any remainder of my credit due to a lower fare.

Mark of Flint MI (04/03/08)
The major airline lost my luggage. I loaded my luggage in Flint, MI on my way to Maui. I was going there for work. My plane landed in Honolulu where I needed to catch a flight to Maui. I was suppose to report for work on March 10th. We waited for 2 hours and never saw our luggage. We then were told our bags would probably be on the next flight. I was hopeful and waited in Honolulu until the next day hoping to see my luggage. The biggest problem was that all my work tools were included in the missing bags.

The airline kept promising the bags would be on the next flight for two days and we never saw them. We decided we may never see are belongings again and proceeded on the next flight to Maui. I could not work without my tools so all we could do was wait. The airline did say they would reimburse us for our loss but I didn't have enough money to replace my tools and clothing etc... The problem has since been resolved and after 5 days our luggage was returned.

Because of the delay I was put on an assignment that was working 40 hours a week when I was suppose to be working 56 hours a week. At nearly $40.00 per hour this turned into a huge loss over time. I asked around and was amazed at the answers I received about missing luggage. Seems this is a huge and acceptable problem with the airlines. One taxi cab company in Honolulu has a contract with US Airways just returning lost luggage. The driver said that they stay busy all day everyday returning lost luggage.

Now I see Aloha Air out of business and most airlines having financial problems. I just wonder how much money the airlines are loosing each Year because of this problem. And how much extra we pay for a ticket for the inconvenience of our lost luggage.

Maria of Falciano OTHER (04/02/08)
I am an american citizen living in the EU and spent my Easter holidays in Florida with family and brother. I had many connection flights to get back home and the most important one was Phliadelphia-Frankfurt. Now, on April 1st at Tampa, our flight was delayed for an hour, we were worried that we wouldn't get there on time for the connection but the hostess aboard told us not to worry because all flights were delayed in Philadelphia for the weather and we would be able to catch the connection, so when we landed at Philadelphia my brother flew to the connection gate too let them know we where there while hubby an I got stuck on the plane with old people that had no hurry and yes...you guess it, we missed the plane, they wouldn't wait for us even if my brother was there with my children and my bags where on the plane, the plane was there, visible to my eyes, but she wouldn't open the gates, at my remostrations that the hostess on the Tampa flight told me that there was no problem catching the plane the lady told me that wasn't true and that she would get me bound out or something like that so I had to shut up,

we went to the guest services and the lady here didn't even try to help us out, we where in 5 and wanted to give us a flight to Munich but had only 3 seats! Said that they don't fly in the morning and the only thing she could do was to book us for the day after, with no accomodations for the night!! At 5,30 pm. feeling miserable and angry, we started looking around to get to Europe with another company and found Lufthansa departing at 6.05pm for Frankfurt!! We told them our problem, they told us to stay in standby, then asked us our passports, our US airways tickets and booked us on the Lufthansa plane without asking us a penny! Luckily at Milan we found our luggage too.

No economic consequence, but a big mental damage, I'm still angry and, besides not flying again with US airways, I don't even feel going on holidays anymore, specially with airplanes!

Darlene of Ft Garland CO (04/02/08)
Our return trip started in Barcelona without a hitch, we got to the airport in plenty of time, checked in, were not told anything was awry, but we were sent to a different desk to pay for overweight carry-on bags. (Span-Air does not have the same rules as US Air.) When we finished there, we went back to the check-in desk with our receipt, to be told that it looked like our flight from BCN to Madrid was on schedule, but the Madrid to PHL leg had been cancelledshe thought. We walked to the US Air ticket office at the BCN airport, no one there. Went to the US Air check in desk, no one there. Asked the SpanAir clerk if she could call US Air in Madrid, no they couldnt. So we flew to Madrid. Deplaned in Madrid, checked the departure board, our flight to PHL is listed as scheduled and on time, but we were suspicious. We had been previously told that we had to retrieve and re-check our bags in Madrid, so we did so, then found the US Air ticket office to check to see what was really happening with our flight.

There were about 300 people in line ahead of us, and yes, our flight was cancelled, no reason given. (Were all just cattle anyway, so why give us an explanation?) We stood in line for 6 HOURS. No food, no water, no place to sit. We tried taking turns going outside to breath some fresh air, only to find that thats where all the smokers were, so no fresh air to be had. They had 3 people trying to assist? this huge line of unhappy travelers. To pass the time, some of the folks started timing the people at the desk to see how long it was taking to get people rescheduled. The record was an hour and a half. The average was about half an hour. When we finally got to our turn, the best offer they could come up with was that we were to stay in Madrid, in the hotel that US Air would pay for, with food vouchers, from that day, 3/14 until Thursday, 3/20.

We tried everything we could think of, but all flights out of Madrid, back to BCN, to Lisbon, anything that made any sense, were fully booked. So we went to the hotel. A huge convention hotel, right on the freeway, in the industrial section of Madrid. Nowhere to walk outside, nowhere to eat, other than the hotel. We were starving, asked about food that we had vouchers for, and were told that dinner service would start at 8PM. It is now about 5:30 PM and we havent had anything since a pastry at the BCN airport at 7AM. We were told we could have a sandwich at the bar if we couldnt wait till dinner, but it wasnt included in our voucher, wed have to pay for it. We just looked at our statement and see that the AWFUL, greasy club sandwich? (which included a fried egg?) we each had, with a beer for Mike and a coke for me, cost us just over $77. Such a deal! Thanks US Air!

I lay in bed that first night until about 3 in the morning and decided that I could not stay in that prison, on the rock hard bed, for 6 days. So we called US Air from the hotel. Gave them the entire sob story, and had the agent coldly informed us that nothing could be done, the flight out on Monday was overbooked, nothing available until Thursday. So we then call Travelocity. Travelocity did a conference call with us and US Air. The US Air agent told us the flight out on Monday had plenty of seats, and she got us two. Go figure So, we finally made it out on Monday, stayed overnight in Denver and here we are, both sick again (we both relapsed after the 6-hour airport ordeal) and back at work without the weekend rest that we had built into our schedule. Today, after 5 emails and 4 or 5 attempts to get this resolved by phone, a US Air rep calls us and says the best they can do is offer a voucher for future travel on US Air. Imagine how thrilled we are at that prospect... We are travel agents, and will no longer fly US Air ourselves, and will only book clients on this airline if the client insists.

Lost two days at work, spent money on food and transportation in Madrid that was not in the budget, and had no time to recover once home, as we got home mid-week instead of on a Saturday.

Olga of Minneapolis MN (03/30/08)
Twice in the last couple of years I have had things stolen from my luggage when checking in curbside at US Airways in Philadelphia. I have reported it both times, the first time also filling a police report. Both times I was told that because it was a camera, there was nothing to be done. But I cannot carry all my cameras and have to check them in because I have a lot of equipment to carry around and theft is theft any way you look at it. The second time, they removed the camera and left the bag. So, they must have seen it through the screeing device, reached in, and pulled it out.

The first time I received an apology etc. the second time because it was half NW airlines I received 1000 worldperks miles. I reported the cameras and collected insurance because both were insured. However, I prefer to avoid that and not have people stealing from my luggage. It impairs my work which is lecturing on cruise ships worldwide.

Kara of Lincoln NE (03/29/08)
My husband and I were flying to Boston for Christmas and our contacting flight via Midwest Airlines was canceled. We made other flight arrangements which switched us to US Airways. When we arrived to Boston, our baggage was lost. My husband called the baggage claim every day asking if our missing bags were located. They were not until ONE MONTH LATER. During this time, I wrote letters to numerous departments in US Airways to complain about our missing bags.

On January 28, 2008, they sent us four electronic air check plus vouchers. It said no where in the letter how these vouchers were defined. Since they gave us so much trouble, I assumed they were free flights. I called them today. They are not! However, it did say in the letter in order to be qualified to use the voucher, the flight must be booked through Reservations and not through a travel agent or online. If the ticket is $500, we only get one hundred dollars off. If it is around $400, it is only $75 off. Do not fly US Airways!

We are still missing items from our bags. Also they gave us vouchers that are worth little to nothing!

Terri of El Paso TX (03/27/08)
We were scheduled on a flight out of Maul on Tuesday evening at 9:40. Upon arriving at check-in, we were asked to step aside and let other passengers proceed on to other flights because our plane was having mechanical issues and we were delayed. The flight was now scheduled for a 12:30 AM departure. We got on the plane, taxied out and were on our way to Phoenix. About 40 minutes into the flight, the pilot came on the line and stated that they were experiencing a mid-air mechanical failure and that we needed to return to Maui. Unfortunatly, the plane was too heavy because of the fuel and the air strip at Maui was too short so we were diverted to Honolulu. Upon arrival at 2:15 AM we were asked to deplane and wait for a decision to be made regarding the flight. The young woman who arrived to assist with our flight indicated on the loud speaker that she felt for us because she, too, had been awakened to come to the airport and assist. This did not calm any of us down who hadn't really slept since Tuesday morning fully thinking we would sleep on the flight back to Phoenix. At about 3:30 they decided to put all the passengers up in hotels. (Maui, Spring Break, hotel rooms available to accommodate all the passengers?)

Anyway, when someone finally showed up to get our bags off the plane and we boarded the shuttle to the hotel, it was close to 5:30 when we walked into our room and flopped into bed. We received a call from the front desk indicating that we were to return to the airport this evening, now Wednesday, for check-in at 9:30 PM. Upon checking in, we were informed that mechanics had been working on the plane all afternoon and evening and we were scheduled to leave sometime between 11:00 and 12:30. We noted that the plane left the terminal shortly before boarding and returned from a successful test flight; the pilot stated we were good to go. We boarded the plane at 12:30, taxied out and were once again on our way. It only took 20 minutes this time before we felt a shart turn to the left and the captain came on again and stated that we were returning to Honolulu with the same mechanical failure indication. One person on the plane stated that he had overheard it was a fuel pump but we are not sure. We returned to Honolulu and were asked to deplane and hold in the boarding area. I successfully reached their displaced passenger department and was successfully rescheduled both of us on a flight out of Honolulu with United.

The customer relations department of US Airways asked that we proceed directly to the counter at United as our ticket had already been processed and would be waiting for us. We attempted to lay on the concrete wall outside of check-in until it was time to check-in. Nothing being easy at this point, United counter said they saw our reservation but could not find our ticket. We proceeded to explain to the agent the ordeal we had been through with US Airways. Eager to resolve the problem, and stop the tears that were running down my face, she said she would issue boarding passes, check our luggage, and she would resolve the ticket situation with US Airways at a later time. Needeless to say, we got on the 7:30 AM flight to San Franciso, as scheduled and arrived, as scheduled. We returned home in Texas at 12:30 AM Friday morning.

 All in all, we calculated that between Tuesday night when we were supposed to check-in at Maui and the time we walked off the plane in Texas, we had displaced 51 hours either in aiports, hotels or on planes. To my knowledge, given that it was Spring Break and the fact that US Airways had no additional planes on the islands, only 8 or so people were rescheduled on flights leaving on Thursday. One young lady said she has been rescheduled for Friday and someone else said they were scheduled for Sunday. We can only hope and pray that the remaining passengers have returned to their homes.

We were both to return to work on Wednesday afternoon. As a result, we missed work on Wednesday afternoon, Thursday and with Friday being Good Friday, our offices were closed and we did not return to work until Monday. We lost wages, commissions and the stress of knowing that we boarded a plane, twice, and experienced the same problem each time was mentally and physically exhausting. Not to mention the fact that boyfriend has fused disks in his neck and the damage he incurred having to sleep on airport floors, window sills, concrete flower beds and in boarding areas waiting for a resolution.

We have been trying to contact the airlines but their customer service line states that they are too busy to accept calls and we need to either submit an email or try to call at a later time. We expect some type of compensation for the stress, mental exhaustion and lost wages of being displaced for two days. Relieving the stress and pressures of demanding jobs was the point of our week-long vacation, one that was full of massages and calming days at the beach, one that would allow us to return to work refreshed and rejuvenated. Unfortunately, it only took US Airways 51 hours to reverse all our efforts and send us home mentally, emotionally and physically exhausted.

Tom of Mount Airy MD (03/26/08)
We had booked a trip for our family of four via US Airways to meet with our cruise. US Airways overbooked the flight by 20 people including us and 8 others destined for the same cruise ship. Of course we were traveling with another family of 5 (who booked after us) and they made the flight along with our luggage. We booked these flights 3-4 months in advance. Fortunately they did get us on a later flight after upping the ticket offer to two (2) round trip tickets for people to give up their seats. For our inconvenience, they provided us with four (4) roundtrip flight certificates. A lot of good these are doing me.

I'm staring at screen full of US Airway flights and called to redeem just one for a relatively short flight from their hub (Philadelphia) to Boston. Checking multiple days the agent kept coming back saying that flights elgible for certificate use were not available (at all) on any of the days.  I fly Southwest a lot and never ever have issues with them. I use Southwest vouchers on ANY flight. I will never ever fly US Airways again! Oh, and while we were being bumped, I looked around at other US Airway counters. All agents seemed to be busy dealing with similar issues of not being able to put their PAID patrons on flights. I can understand slight overbooking for business flights, but we were flying on a Saturday morning from northern winter weather to a southern warm weather popular destination. This was not a flight carrying business travelers. Also, US Airways made me jump through hoops to get the flight certificates in the first place.

A lot of unnecessary stress. Arrived at destination late. I just tried to plan a trip around using the free flight certificate only to find out they will not allow me to use it on any of the MANY flights available on the days I want to travel. I'm going to fly into another city just so I can fly on an airline I trust.

Elaine of Rochester NY (03/26/08)
Our original flight was cancelled when the plane clipped wings at another location. We were placed on stand-by for the next available flight, 5 hours later. We were not offered anything in the way of food vouchers, but other customers (100,000 mile members) were.

We went to the assigned gate, told the attendent that we were on stand-by, she politly told us ok, no problem! I'll call you when it is time to get on!. So, we waited. The boarding annoucment came, people got on the plane, we stood by the gate, the door closed, everyone disappeared! We went back to the ticket counter (3rd time through security) and asked the same attendent What happened?, she very unpolitley said You were supposed to let someone know you were on stand-by!, I said I told you we were on stand-by! too which she said NO, you didn't!.

We were put on the stand-by list yet again for the next day. I asked about our luggage? Oh it's gone! was the reply from another attendent. As this was our home airport, it was not that much of an inconvience, but I do believe that planes are not supposed to leave without the persons that own the luggage, on board! I complained to US Airways and this was their response...we only deal with actual ticketed passengers... What does that mean??

I see this as double talk. I tried to get a hold of someone on the phone that I could speak to about this, but the way the system operates, you can't get through. US Airways wants to give me (and my daughter, she was traveling with me) 2 e-tickets for $175.00! Sounds reasonable, right!? Well once you read through the list of 'Black outs' you quickly realize that you can't use them.

Lost: one day of vacation with elderly parent. Lost opportunity to speak with parents physician. Lost seing for one day sister that we have not seen since before Katrina. Economic lost: ~$500.00 USD

Tizzy of Solon OH (03/17/08)
We sat for two hours on a plane because the LAZY US air employees couldn't help to fix an armrest. Yes. This is not a joke. I was delayed for two hours because of an armrest. Then, we missed our connecting flight to Maui by 3 minutes; and not only that, they gave us a hotel voucher but failed to mention they put us on a flight that was leaving in 30 minutes. So, we attempted to retrieve our luggage, which we saw; but when we found out we were on an earlier flight, the US air people claimed that they would get the luggage on the flight. Arrival in Maui, head to baggage claim: no luggage to be found. Also, there is no US Air baggage service in Kahului, which made things more difficult. We are still without bags.

My mom is in tears, US Air has successfully ruined our vacation.

Drew of Seattle WA (03/05/08)
I was returning home to Seattle on US Air, on a layover in Philadelphia, when they asked if anyone would voluntarily get bumped for a free round trip ticket voucher. It was a very difficult decision for me to give up an entire day out of three that I was about to have with my girlfriend and I justified it with the idea that this voucher would allow me to see her again at some point over the next year. I put in my 24 hours of sitting at the airport and airport hotel they put me up at.

Over the last year I have tried half a dozen times to use the voucher and they never accept it. The other day I spent two hours on the phone with various agents who could not tell me one place that I could actually use this voucher to get to. Not only that, but they wouldn't provide a comprehensive list. I had to ask over and over, 'what about Philadelphia, what about Denver, what about New Orleans, what about this date, etc.' I feel like there should be an investigation into how many people truly get a round trip ticket out of these stupid vouchers and I would gladly sign onto a class action lawsuit to prevent this exploitation of passengers. I have been as flexible as humanly possible and truly believe that at least from Seattle, where I live, there are no available round trip tickets for these vouchers. Also, I have to say, US Air does everything possible to ignore complaints like mine.

No compensation received as promised for 24 hours of my time and probably 8 hours on the phone trying to get what I was promised.

Mary of Saint Augustine FL (03/01/08)
I purchased a ticket for travel from Jacksonville FL to Jacksonville NC with a connection in Charlotte NC. When I arrived in Charlotte, I was told that the flight to Jacksonville NC was overbooked and would be boarded by check in time. I originally checked in 2 hours early but was not allowed on the plane. It was the last flight of the night, so I was stuck in Charlotte. I was traveling to see my fiance's military graduation, which I missed because there were no flight early enough the next day so that I would arrive in time. I requested a refund but instead I was given a free ticket which I told the agent I did not want, because what good is a free ticket when I can't even get a seat with a paid ticket? It needs to be made illegal for an airline to sell more tickets than it has seats on a plane, because although I purchased a confirmed ticket months in advance and checked in 2 hours early, I was not given a seat to arrive at my final destination and therefore missed a once in a lifetime event. I ended up renting a car for $185 for 1 day, but I was unfamiliar with the area and still did not make it to the graduation in time.

Ticket, rental car, parking, hotel that went unused, etc=approximately $500, and that does not include the most important part, missing the graduation!

Michael of Oak Creek WI (02/27/08)
My wife was scheduled tonight on a flight delayed by bad weather from Orlando to Charlotte, enroute to Milwaukee. Prior to boarding my wife asked the US Airways personnel at the Orlando Airport whether the baggage would be available to anyone missing the connecting flight, due to the delay (and who would possibly need to stay over in Charlotte). She and others were told "Yes, it would be available at the baggage carousel in Charlotte or at the baggage office". When her flight landed in Charlotte, NC, after finding a sparsely populated airport with few personnel to assist, she found the baggage carousel which stopped dead shortly after. She went to the baggage office where she and others were told simply: ALL OF THE BAGGAGE HANDLERS LEFT FOR THE NIGHT, SO THERE IS NO ONE AVAILABLE TO GET THE BAGGAGE. HMM.

My wife recently concluded radiation therapy for cancer in her neck/throat. As a precaution, a feeding tube was implanted, which allows her to feed directly into her stomach, using a liquid supplement, as she is unable to eat otherwise, and can swallow only small sips of water at a time until some of the residual swelling and scarring from the radiation therapy wanes enough for her to eat normally. HER LAST BOTTLE OF SUPPLEMENT WAS IN HER BAGGAGE, AND SHE WAS TOLD THAT NO ONE COULD GET IT FOR HER BECAUSE THE BAGGAGE HANDLERS WENT HOME FOR THE NIGHT!

Now, it is not US Airways fault that the flight was delayed because of weather, but according to their Customer's First mantra on their website, the customers would have been taken care of, regardless. Apparently an hour of OT is not within those wonderfully branded and proclaimed words. I have emailed their customer service, which conveniently is not available except Monday through Friday, 7 am to 5 pm only. I will also write letters to the President and the CEO as well. The "Prez" was nice enough to include his name on a cheap little toiletry bag which was handed to my wife as a lovely parting gift by the poor young kid, left to mind the store after everyone else went home to night-night.

Nick of Hatfield PA (02/20/08)
Booked a flight from NY to Cancun and then from Cancun to Philly because I was going to be in New York the night before the trip. Change of plans will have me in Philly the whole time and leaving from Philly. The flights were not direct so I had a layover in Philadelphia. I want to fly RIGHT from Philadelphia instead of driving all the way to New York and then BACK to Philly on the way to Cancun. NO. US airways is trying to charge me 100 dollars to change it... and MORE to REBOOK the SAME FLIGHTS that I'm already on!

Loss of ticket price... extreme frustration.. treated rudely on the phone..

Mark of Berwyn PA (01/30/08)
Our daughter left for a semester abroad in Florence Italy on 1/27/08 and checked two bags to cover the four month stay. One bag was lost by US Air. Our daughter entered the lost bag report in Rome immediately. The US Air team has been less than helpful, polite, civil, caring or professional. The baggage center informed us the bag was being delivered from Munich to Rome on the 28th and would be delivered to our daughter on the night of the 28th or morning of the 29th. It never showed up.

Subsequent calls revealed: 1) The US baggage office is not permitted to call the US Air Rome baggage office. 2)They can send email messages, claimed to have sent three of them and further claimed the Rome baggage office was not answering them. Using Google, we found the Rome baggage office phone number and learned 1) the bag never arrived in Rome. 2) They received no emails from the US baggage office. Both offices confirmed that they would not be looking for the luggage and the Rome office shared that a US Air employee probably in Philadelphia probably stole it (this happens a lot apparently).

Our daughter is in Florence with most of her clothing lost. The other bag of bedding, pillows, towels, etc., made it to Rome giving credibility to the theft angle. The US Rome staff, in short, told our daughter tough luck and go away. It is not impossible to replace four months worth of clothing and supplies, but it is very difficult to do so in a foreign country in short order. And of course, short of filing a lawsuit, we have no assurance that US Air will reimburse us. As a Philadelphia based business owner, we will discontinue using US Air ASAP and my employees have been notified that they may fly any airline they please, but we not reimburse US Air flights. Yes, this may cost us money as a business but US Air is so pathetic, I can no longer approve doing business with them. Further, last February they lost my luggage on a Boston-Philadelphia flight which I found in the airport outside their baggage office 5 days later (NO, they did not call as soon as it was located, as they promise to do).

George of Myrtle Beach SC (01/30/08)
We had US Airways dividend miles for several years. We have accumulated about 120,000 miles. We have tried numerous times to try to redeem. Every time they send you to six or seven people, all telling you to contact someone else. Today, I was told many things after two hours of having to call back for different departments to talk to. Finally, I got a young man who had our flights, of course he said to hold and I was cut off. I immediately called back and guess what...there we no flight. I would not be upset except we have had this run around four or five times. We earned those miles.

About 8 hours of time and paying a higher percentage on a credit card to get miles through Bank of America.

Melissa of Potomac MD (01/30/08)
On January 22, 2008, my husband, son and I boarded flight 1282 from West Palm Beach Airport to Reagan National Airport. The flight was schedule to leave at 3:40 PM. After sitting on the plane until approximately 5 PM, maintenance decided to evacuate the plane in order to jack up the front of the plane to assess the mechanical problem. At about 5:30 PM US Air canceled the flight and mentioned that their next two flights were fully booked. Every passenger on the flight needed to re-book a flight. I stood on a long line at the ticket counter, continuously trying to contact US Air using their 800# which rang busy the whole time.

In the meantime, my husband was calling other airlines. He found a flight at 7:30 PM that night on Spirit Air. This was around 6 PM. We got a refund from US Air for our original tickets, but that did not cover the full cost of the Spirit Air tickets. We then arrived at the Spirit ticket counter where the agent informed us that there were no more flights leaving that day. Puzzled, he checked the confirmation number and informed us that the flight we were booked on leaves from Fort Lauderdale airport. We asked how long would a taxi take to get us there and he answered 45 minutes. So we hurried to the taxi stand. Ninety minutes and $140 later we arrived at Fort Lauderdale and missed the flight. The sympathetic supervisor with Spirit Air refunded our tickets. So there we were, no flight, no place to stay, no dinner, no cash left, and no ability to get to work or school in the morning. We finally got a flight out on US Air for 7 AM. Those flights were more expensive that our original flights. We found an airport shuttle to an airport hotel and finally were able to part from our suitcases and go have some dinner at 9:15 PM. The following morning was smoother. In summary, I expect to be compensated for all of the additional expenses and lost wages incurred by the mechanical failure of the US Air flight.

Grand Total= $3175.33 Additional cost of flight = $109.83 Taxi fare = $140 Hotel=$288.55 Dinner=$136.95 Lost wages= $2500

William of Palo Alto CA (01/19/08)
My mom had to undergo an emergency brain surgery shortly after Thanksgiving of 2007. There was a very good chance she would not survive so I rushed to be with her. I live in California and she lived in Delaware. US Airways did not care what the circumstances were. They coldly said there was no discount for anything. I ended up paying over $1400 for a ticket that would cost around $500, even in these times of high fuel prices. To top it all off, we had previously purchased tickets to see her on Christmas. She ended up passing away just prior to Christmas, so I had to change the tickets for my entire family (4 of us). We ended up taking essentially the same flight, and had to pay an additional $900. We wanted to get there as soon as possible, but a non-stop would have cost $2000 more. The travel day was Tuesday and there were plenty of seats available. US Airways has set policies with no compassion. When I wrote to complain, they sent a form letter with an offer of a $100 voucher. After being overcharge by about $1700, I replied back to them asking if they really thought that what they did was a good thing. They basically said they stand by their decision. I will never fly US Airways again.

Edward of Fpo Ap OTHER (01/19/08)
I am in the United States military and am returning along with my family from an overseas duty station. We made our flight reservations with US Airways well in advance and even called and asked them about the change price if we had to modify the reservation. We are arriving from our overseas destination to the states aboard a military aircraft and delays are likely. The representative that we talked to on the phone told us that as long as we modified the tickets before the original booked flight left, then we would only have to pay a $25.00 change fee. Well, as usual, our military flight has been delayed. When I called US Airways this morning to modify the reservation (at least 24 hours before our flight left with them!), I was informed that I would have to pay a $100.00 fee plus the $25.00 fee per ticket. For my entire family that would have been over $625.00! Whenever I explained my situation and told them that my military flight had been delayed, they said that they didn't care and policy was policy.

While I was attempting to try to fix this problem, the Specialist (that's what the reps. called themselves on the phone) kept transferring the call. I was transferred a total of 7 times and still nobody would help resolve this problem. US Airways needs to get a grip on how they handle their customers. Our trip was delayed through no fault of our own and we even have paperwork to prove that but they don't care about their customers. It seems like they only care about money. I will be sure to let other members of the military know that US Airways could care less about them. Thank goodness for another airline who was able to book us immediately aboard their flights and at a cheaper price than US Airways.

When I could not get the tickets modified, I then asked for a full refund of my tickets ($625.00) and then the Specialist informed me that they could put a request in to refund me but that the refund would take 2 full billing cycles before it would appear on my credit card. The refund may not even be for the full amount because they still want their fee!

Janusz of Rochester NY (01/13/08)
This is a letter I sent on January 12, 2008 to the Aviation Consumer Protection Division, C-75 U.S. Department of Transportation, RE: Americans with Disabilities Act US Airways:

When making our airplane reservations with the US Airways for the European trip (US Airways flight 700 - outbound 12/12/07; US Airways flight 701 - inbound 01/12/08) I specifically asked the US Airways reservation agent for the bulkhead seats, as my fiance is disabled and extra leg room is essential to her well being. The above said agent assured me that the bulkhead seats I requested were reserved for us on both transatlantic flights. To our shock and disbelief, on our 12/12/07 transatlantic flight, bulkhead seats we were told we had reserved were given to young, able body men. Similar situation took place during the 01/12/08 inbound flight. We requested from the US Airways reasonable accommodations for a disable person and despite assurances, we did not get them. As I was using my frequent flier points and making those reservations months before a travel date I am at complete loss why things went so wrong. Should the US Airways inform me that the bulkhead seats would not be available, certainly I would make those reservations with another airline, member of the Star Alliance. I am deeply disappointed with the above, as it so adversely affects most vulnerable of us, people with disabilities! Please insure the airline would take necessary steps to prevent situations like above from happening in the future to other disabled people. Please keep me inform about any and all developments in this matter.

Judy of Spring Valley CA (01/07/08)
I used a $200 voucher for future travel 1/26-1/30/08. Looked at the calendar wrong and needed to travel on the 27th instead. They told me I would have to pay for a new ticket because the ticket was only worth $5.35. I said I did not want a refund. I just needed to change the leave date because I inadvertantly looked at the calendar wrong and booked the wrong date. They told me that was too bad and that was their rule. First off, it doesn't cost them any more than the paper they print it out on to change the one date. I was inconvenienced 2 days last year by the error of overbooking. They are making money off of this and I feel that is FRAUD. They get the $200 voucher and I have to pay for a whole new ticket. They are getting double price.

I will have to purchase a whole new roundtrip ticket less the $5.35. That is really ridculous and price gouging.

Rachel of Las Vegas NV (01/04/08)
I am writing as a concerned individual and also as a traveler on US Airways who has witnessed some really terrible experiences with US Airways in Las Vegas in the past two weeks. Each night for the past fortnight- travelers - visitors or transiting travelers through Las Vegas have been stuck in Las Vegas totally against their wishes and choice. US Airways has canceled flights to Medford, Seattle, Fresno, etc. or their flights have been arriving late which causes the travelers transiting through Las Vegas to miss their on-going connections to places mentioned above. This forces the travelers to stay overnight in Las Vegas. My preliminary inquiry indicates that most of the issues are due to operational reasons, but passengers are being told that it is due to (ATC) Air Traffic Control (i.e. weather related delays). Passengers are sometimes accommodated in hotels and sometimes denied hotels due to no fault of theirs. Sometimes, there are no hotels available. Children, young adults and elderly people have been seen sleeping on the uncomfortable chairs and even on the floors of the airport when they should have been home with their loved ones or in the comfort of their homes.

No City, State or Federal official has cared to investigate why the airline would fly people into Las Vegas on a New Year's eve--knowing fully well that there would be no rooms available in Las Vegas. US Airways do not have enough officials to answer questions or talk with frustrated and upset passengers. Most are ignored and some are rudely turned off by the scarce officials who have no patience to deal with the stranded and upset passengers. Only when someone starts yelling do they come forward to pacify the passengers. Many children, single lady travelers and older women were seen crying--as some have no idea where to go. Las Vegas can be an intimidating place for people who have no travel experience or who are extremely concerned about their personal safety and security.

It has been amazing that the press or media has not picked on any of these events in the past two weeks. Some travelers were seen taking pictures and also called the press but the press has been silent or it does not even bother as this is of no interest to them. Flights are canceled due to flight crew issues - pilots refusing to fly past their union agreed contract timings. Who is the loser? The traveling public. On any given night, you can witness hundreds of tired, hungry, frustrated and agitated travelers lined up by the US Airways ticket counter - mostly after 12 midnight, seeking next day connections to their homes or onward to business destinations. US Airways staff claims that this will be over once the holidays season ends. Talking to some of the agents, I was informed that this is almost a permanent feature for the past 2 years!

Perhaps - it would be a good deed to report something that will help bring attention to the problems of the passengers stuck in Las Vegas against their wishes or for their poor judgment in choosing a third rate carrier who has no compunction to screw their own passengers. Cost - emotional, physical and monetary cost due to delay/canceled flights due to no fault of the passengers but from the mismanagement of the Airlines.

Jody of Vancouver OTHER (01/02/08)
My husband lost his wedding ring on US Airways Flight 432 from Charlotte to Phoenix on Dec 9th. Since then, I have been in touch with US Airways almost daily, and have been given the run-around on many levels. When my husband identified to the flight attendant that the ring they found (announced over the PA) was his, she said they had taken it off the plane and given it to the US Airways gate agent in Charlotte to turn in to the airport lost & found.

Here is the problem - the gate agent did NOT turn the ring into the Charlotte lost & found. The supervisor of the gate agents for the B concourse at the Charlotte airport, Gary Henderson, says that none of his gate agents had the ring. He says he is waiting to hear back from the folks who manage the flight crew. It has come down to a he said/ she said situation between the gate agents vs. the flight crew. At the end of the day, how can a US Airways employee steal my husband's wedding ring, and not suffer any consequences? Worse than that, no one at US Airways has even offered to take ownership of the situation to try to resolve it - I have been bounced around from one department to another, and asked many times to call a different number. Now that almost a month has gone by, I realize that the chances of finding my husband's wedding ring are virutally nil. Is there anything that your organization can to do help? Thank you.

The emotional damage is quite severe - this is my husband's wedding ring. Words cannot begin to describe how distraught we are. No one at US Airways seems to care, and I even spoke with one employee who said well, maybe the (US Airways) employee put it in their pocket and forgot about it and took it home. You're just going to have to forget about it and put it behind you. What kind of company can support a culture of such indifference?

Mark of Ozark AL (12/30/07)
I recently began a new job that requires a lot of travel. I was travelling from Killeen, TX (GRK) to Syracuse, NY (SYR). Realizing that my itinerary was very tight concerning connecting flights, and considering the need to move quickly through the airports, I checked my company's computer (in a laptop case) as well as my suitcase at GRK. Neither of my bags made it to Syracuse. I filed a missing baggage report at SYR with US Airways (my final connecting flight airline). When I described the laptop case to the claims person I was informed that personal electronics were not covered under their liability clause. I received my suitcase late the following day, but my computer case was never located. After 45 days, US Airways sent me a letter explaining that the laptop case could not be located and that it was not covered since it was a personal electronic device.

The laptop was not a PERSONAL electronic device. It belongs to the US Government. I have not yet learned if I will be held accountable financially. If so, the cost of the laptop alone is just over $3,500.00. That doesn't include the cost of the case nor the accessory items inside the case. I can understand if the airlines want to limit their liability for damages, but they cannot even return the property for which they checked and gave me a claim ticket for. I was not concerned about damage as this was a very heavy and ruggedized laptop (Panasonic Toughbook CF-29E). Additionally, the American Airlines folks at GRK took the Laptop from me without explaining the airline's policy about such equipment, and they never handed my the boarding pass envelope (where I later learned their policy was written--inside where you'd have to tear the envelope apart to read it) until after they had tagged my baggage and taken it away.

Katharine of Colorado Springs CO (12/27/07)
My husband went to the airport for his flight and was told that the fight had been cancelled weeks earlier and he had not been notified. He was put on the next flight and told he would still make his connection. He went back to the airport for the next flight and the flight was reported as on time but it had actually been delayed by more than an hour and he found out that they had known that before he checked in. He was then told that the connection fl