Complain about a product or service

US Airways

Ernesto of Killeen, TX November 29, 2006

On Wednesday November 22, 2006, I flew from DFW airport to my final destination which is LGA in NYC. When I arrived in NYC, I noticed that one of my bags was slashed and my lock has been stolen. When I left NYC to arrive back at DFW, according to the manager from the baggage claim counter, both of my bags were missing and they had no idea what might have happened to my bags. I did not receive my bags until 4 days later. Inside my bags were my medications and my school books; they are very important to me for someone, or an organization to mishandle my belongings.

As a result of travelig with US Air, my brand new bag which was my first time using was damaged. My security lock was stolen. My bags wound up missing for 4 days. I missed doses of my medication. I lost points on a presentation that was due Tuesday 28, 2006. The economic consequence for this scholastic matter is that I may have to retake the class which would cost me money that I do not have.

Cissy of Rancho Santa Fe, CA November 6, 2006

I have two children at college back east and I have used U.S. Air about 5 or 6 times in the last 5 months from the west coast to Philadelphia (non-stop). Without exception, the coach cabin was unbearably hot. As we deboarded and walked through first class the temperature was completely different; it was quite cool. In addition, two of the flights were taken during the period of no liquids being allowed on flights and we got ONE drink served TWO HOURS after taking off.

When several people around me turned on their lights to request additional liquids later in the flight, the attendants were rude and asked them not to turn on their lights unless it was an emergency and did not bring them additional beverages. I have always flown U.S. Air and it is definitely the most convenient airline for me to use for my current travel, but I will avoid them at all cost from now on.

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