i was sitting in between two gentlement on flight us airways 1952 on feb 18 and the stewartess pam asked us if we new english. as i was in the middle of a conversation with these two gentlement i had know idea what she was getting as. and instead of saying excuse were looking for people to sit in the emergency exist whom know english this she didnt say so i had know idea what she getting at. i looked around and thought maybe we were sitting in the emergency exist and she was asking if did we can sit their and she would go over the procedures, but she was completely ruid. i moved to sit their and help as their were 12 seats and 4 doors and only 5 people sitting their and ruidly threw me out because she wasnt clear in the begininning on what she saying. so i asked for her name and number and she then took my boarding pass and gave me a literature about harrassing a federal agent which i did nothing of the such. and i tried after figuring out on my own what she was asking if we new english and she threw me out.
Andrea of Okemos, MI February 18, 2009
Last summer my husband and I were on an overbooked flight and we volunteered to give up our seats. We were then presented with 200 dollar off vouchers or free tickets vouchers. I am conveinced the free tickets do not actually exist. I have tried numerous times to book a free ticket with this voucher. Even up to 8 months in advance. Today I decided to buy a ticket and use the 200 dollars off. I checked online to findethe best flight on their website for the cheapest prices so I would know which days would be best when booking. I had to call their reservations to use the voucher.
First he checked for free tickets, if course there were none, then he checked flights and came up with a price that was over 160 more than the price I was looking at on your website for purchase. I asked him about the discrepancy he said that that was the cheapest flight he could find. I asked for the flight numbers and it was the exact same flight I was looking at and ready to book online. I asked if I could use my voucher online and he said I could only use it on the phone through them.
Is this some kind of trick. Ask people to give up their seats for these so called vouchers, then require them to call to order them through your reservation system, where you then jack up the price so they end up paying about the same amount as they would have if they booked it without the voucher online. This is ludicrous. Is this how they thank customers who choose to help them out when they overbook. We could't even fly home until the next day after giving up our seats. I sent them an online email with this exact information. I doubt they respond or even care. We will see.
Michael of Rochester, NY February 18, 2009
Tried to book a flight using air miles. In December 2008 tried multiple times. Flight was for Jan 2009. Message read: could not book a flight 366 days in advance. On Jan 1. 2009 system let me book a flight using mileage but charged me 100.00 for flight less than 15 days. I called and complained that the web site would not allow a booking of a flight, was told by US Air to file a email complaint. Email responded that I had to wait until after the flight to claim a refund. Sent an email and was told I had to write to uasairways complaints. They reponded that It should have benn done before I flew. Got the run around. So much for being a loyal customer
Jean of Raleigh, NC February 14, 2009
College age daughter misunderstood refund policy while making reservation for spring break. Mind you she earns minimum wage. Flight plans (ours) were canceled within hours weeks prior to departure date----the hotel deal we thought we were getting ended up being a ruse. No refund available from US Airways. Horrible exchange policy including losing half of value to re ticketing (this was finally waived--but not until many phone calls and a lot of aggravation). Can't be used for full value if next flight is less than original--just lose difference . Not transferable to other family members. Not able to change original passengers. Can't use toward vacation packages, must be used within one year.
No other industry has such a restrictive and unfair exchange policy. Delta offers refunds within 24 hours. Southwest has refunds. It is particularly upsetting since they were out nothing. Flights were booked online (after trying to talk to an agent who didn't speak English and was extremely rude--she made it clear we would pay more by booking with her)Their seats were tied up for all of about 6 hours --overnight. They have our 1200. We are stuck. We can't stomach the thought of going ANYWHERE with US Airways. I tired to book a vacation package so we could stay within our budget, but this was not an option.
1200 that can't be refunded and has serious limitations for follow up use
Lynn of Malvern, PA February 11, 2009
We've had the Mastercard since July 2008 and have never been late with a payment and have paid the full balance each month. My husband took two cash advances in Europe in order to conveniently convert currency when he got there for a business trip. We knew there would be a 10.00 foreign currency conversion fee for each. We paid the advance off on the very next statement (and paid the statement balance in full as we have done every month). Even though the balance was paid in full finance charges on the cash advances continue to accrue every month.
I called customer service and dept mgr explained that trailing finance charges will apply for as long we continue to use the card. I was incredulous. They said the only answer is to pay extra on the account and then stop using the card for over a month. This is my primary business card. If I cancel the card and apply for a new one my credit score gets lowered. I just replaced my personal and business credit cards last summer after much research and took the ding to my credit score in order to go with this card. I feel very victimized and they have told me that there is nothing they can/will do about it.
Finance charges accrue every month for the rest of time on advances paid off within two weeks of the time they were made. My credit score will be negatively affected if I apply for a new credit card again.
Sallie of Lumber Bridge, NC February 10, 2009
On Jan 20, 2009, my daughter booked 2 tickets to fly out of San Jose, Ca to Raleigh, NC through Travelocity with US Airways. On Jan 22, 2009, they checked in at the US Airways kiosk. At this time, the agent told my daughter that she needed to swipe her card again to pay for the extra charges on her luggage and boarding fees that had not been charged by Travelocity. On Friday, Jan 23, 2009, my daughter discovered that she had been over charged 480.
She immediately called Travelocity in reference to the over charge. After discussing this with 2 agents and an hour later, she was informed that their supervisors were too busy to talk to her. She was constantly put on hold during this time even after she informed them that she was on her cell phone and was not in an area where she had access to a land line.
She finally hung up and called US Airways. The supervisor that she finally was put through to told her that since it was Friday afternoon, there was nothing she could do. My daughter called again on Monday morning, Feb 2, 2009. She was assured that the matter would be handled immediately and they would send a fax to her bank to reverse the charges as soon as my daughter sent them the information they needed. Both she and I have repeatedly called US Airways, talked to several supervisors, and as of Feb 10, 2009; they still have not refunded nor reversed the charges to her banking account.
US Airways claims that they have faxed her bank, but strangely enough, they keep giving us the same confirmation code. I informed the last supervisor that I discussed the problem with that I have done enough business dealing with debit and credit cards to know that there was no need for them to send a fax. All US Airways had to do was put in a cancelation of the charges and everything would have been ok. I have sent several e-mails to both companies also and they just don't care.
My daughter's bank has assured her that she will get her money back, but it has caused her a lot of stress. We also did not get to make our trip to see her grandmother who has been very ill. That was her main reason for her trip home.
John of Phoenix, AZ February 8, 2009
Quite relutantly I made a reservation on US Air. I've had several bad experiences in the past with rude employees among their ranks. However I tried again much to my dismay. I booked online for two round trip flights for my girlfriend and I. As soon as I clicked the final button my girlfriend walked in with bad news and could'nt go. I immeadeatly called the airline and requested a refund to my Amx card. They declined. (mind you I called within 3 minutes of the final click)I asked to speak with a supervisor, they too declined.
I called Amx and explained my position. They said they would put in a claim. This too failed. A freind then booked me 1 week later on another US Air flight, so I decided I would use my prior credit twords a first class upgrade. They infomed me the voucher could only be used twords a flight not an up-grade. I will do my utmost to avoid this unscrupulous company and tell all whom will listen to do the same.
Sam of Portland, OR February 2, 2009
Just over a year ago I took a flight on US Airways to the West Keys. It was a short 3 day trip and I was really looking forward to it. I boarded the plane with US Airways like any other trip and was ready to have a good time. The pilot came over the intercom about 5 minutes before we were suppose to take off and said that an engine was over heating and we would need to exit the plane and wait for the next flight. I understood that there are technical difficulties sometimes and I was ok with that as long as I got there soon. I sat around the airport and eventually was informed that I would be on a flight located at b4 in about an hour. That was not far away so I went to the gate and waited patiently.
About 15 minutes before I was suppose to leave a got a little worried as they hadn't even began to board the plane and there were not many people there. I went up to the lady at the desk and asked when we were leaving and she asked where to? I said Miami, which is where I was to fly into. She said, oh this is the wrong gate. The gate you need to be at is a12(or something like that) which is on the opposite end of the airport. I began running to a12 and got there just as the plane was leaving and they said there was no way to stop it. Long story short, the next flight they had leaving was the next morning around 8 am and it had a connecting flight! I eventually, by the end of it all, had spent over 30 hours of my 3 day trip at the two airports.
I was pretty upset at this point. I actually emailed customer relations at US Airways as I was sitting at the second location and explained to them how upsetting it was. They replied with an email that said they were sorry for the inconvenience and that they were going to give me a 200 voucher to fly with them again. I thought, ok cool, that should cover at least a trip to vegas at some point or something and I was ok with that offer. I came to find out soon after that and looking on their website, that US Airways flights were always almost double the price of any other airline to most destinations I tried to visit. I never used them because of this. Well, just recently and almost a year later I decided I would try calling the number to see about using my credit. I then came to find out that they could not find any such thing in their system under the reference number I had been given by customer relations.
I proceeded to reply to the email I had received a year ago and asked if they could extend my offer or compensate me even higher for all the trouble. They told me no and I would need to use it before the deadline of 1/31/09. I tried to do so and was told I did not have a credit issued to me and I would need a ticket number. I tried then emailing Martha Greenthal back at customer relations to get a ticket number to use and she completely avoided the question I asked and said I needed to use my voucher by that night! I have to mention that I also asked 2 times for the email address to Mr Parker as I was not getting anything accomplished through customer relations or reservations regarding this so called 200 voucher they gave me. I denied any information from both parties. I was very disappointed at how US Airways customer relations and the reservations department handled my situation and I have yet to see resolution.
The economic damage of all of this was losing out on a 200 voucher towards a flight and losing 30 hours of my 72 hour vacation by flying with US Airways.
W of Nutley, NJ February 2, 2009
We had booked vacation package to the MGM in Las Vegas from 8/27/08 8/31/08 for six family members. The outbound flight from Newark International (EWR) on Continental #768 was without problem. However, we were stunned to learn that our return from Las Vegas on US Airways # 685 (with connection in Phoenix) was cancelled. No explaination was offered as to the reason or why we were not notified beofre hand since US Airways had our cell phones in their system. The problem was that this information was not shared with us until our check in at McCarran Airport on 8/31/08.
US Airways did not notify us of the cancellation until it was too lake to make alternative (or any for that matter) arrangements to get home. We were fortunate that we called upon a sympathic check-in supervisor, who booked a flight to LaGuardia in NY instead of Newark NJ. We had our car in Newark with no other transportation available on such short notice. We had no choice but to call for a taxi to pick the six of us from NY. This resulted in an additional expense of 150.00 (including 20. tip) for the ride back to NJ
US Airways refuse to even consider any reimbursement but offered a credit on future flights with them. They know full well that the chance of using their credit for future flights is nonexistent. From the other complaints, it appears that you can't get the credit anyway. Besides, why would anyone take a chance on another bad experience with US Airways? From looking at other complaints against US Airways, I wonder if anyone is keeping track on their flight cancellation rate. It already is common practice to overbook flights but how common is a flight cancelled last minute if the head count is not enough to make money for the airline?
Judy of Marlton, NJ January 25, 2009
They completely messed up our vacation last year. Flight was canceled last year because no crew to fly plane was available. 7 hours later, we finally boarded a plane to Phoenix. They did give us cab voucher. Got to Phoenix at 1:30 am. NO cabs would take 5 people with ski equipment. Needed to take 2 cabs,but had voucher for only one. Cost incurred 75.00. Stayed at a hotel the y arranged--45 minutes from the airport. Won't even go into the condition of the hotel or the neighborhood it was in.
WAs told by US air that free shuttle was available to the airport in the morning. Our plight was approx. @ 8:00am. WE needed to leave by 6. Free shuttle not available until 7.(still have note from hotel stating that fact). Again, a 75 dollar cab fair incurred. All the while, we had to pay for our hotel in Tahoe, missed a day skiing, which our lift tickets were already purchased, plus had to pay for the rental car. All-in-all, about 700.00+ not to mention aggravation and cost of missing a day of vacation.
Not to worry though, we had vouchers for our next trip...which we were told were good anywhere in the continental U.S. at any time. WE tried to book another ski vacation and were told that no flights were available for use with the vouchers! This was even before we told them what planes we wanted to book. One of their reps even admitted that it is possible that these vouchers were worthless. Class action suit?? COUNT ME IN!!!!!
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