Complain about a product or service

Vacations To Go

Teresa of Lemon Grove, CA June 29, 2009

We booked a three day cruise for May 21 to the 23 with vacations to go. This was our very first time to be able to take a cruise. We wanted to see if we would like it and then would plan to take more in the future. We were told three weeks later after we booked that we would have reschedule or go to Catalina cruise that because of the Swine flu we could not go to Mexico. We were told by the person we booked it with we could rescheduled the cruise. My friend called and the agent returns the call once and my friend was in a meeting and could not answer the phone so we did not get to talk to him.

After several daily attempts to get a hold of this person we spoke with someone in and were told we waited too late and could not reschedule the cruise and could only go to Catalina. At the time my Mother took ill and I would not be able to go to Catalina and we did not want to go on a cruise without going to Mexico. We were told it was too late we could not reschedule and would not get a refund on our 700.00 dollars. We would have been fine with changing the date and to go another time.

This is outrages that are money was taken from us without any compensation, because a service rep from vacations to go would not return our call. How convenient we finally get a hold of someone to talk with us and we are passed the deadline to change dates our get money back. We are very hard working people and neither of us has not had a vacation for years and was really looking forward to getting away. This is no justification for not refunding our money or letting change the date. This is no fault of our because of the Swine flu and cruise business should be responsible not us for the loss. Thank you for your time.

Andrea of Danville, CA March 4, 2009

We booked an 8-day, 12,000 Silversea Cruise through VTG which departed 2/21/09 from Buenos Aires to Rio de Janeiro. When we booked the tour we were not verbally informed nor was it brought to our attention clearly in writing that we needed a Visa/ Yellow Fever shots to get into Brazil. Please note that Silversea sent several notices to VTG to remind us that we needed this and none of these notices were forwarded to us. Because of this oversight, we were removed from the ship after only one day. Please note that on a ship of 296 people, we were the only ones that had not been made clearly aware that this was a requirement.

Other passengers on the cruise indicated that they received several reminders from Silversea either directly to them if they booked through Silversea forwarded from Silversea through their travel agencies. We confirmed directly with Silversea that they had sent reminder notices to VTG and these were not forwarded to us. The only reference from VTG to our need of a Visa/Yellow fever shot was literally buried in the middle of an online document which was highlighted in red AFTER we made our complaint. There are only 5 countries in the world that require a Visa for entry we have since discovered. Any reputable travel agency would have clearly, verbally, and in clear writing called this out.

We have lost 12,000 for the cruise and also money on airfare, hotel, and ground transportation for this entire trip. We also had to experience the absolute humiliation and nightmare of being dumped in Uruguay and having to find our own way back to Buenos Aires. We have tried to resolve this through VTG and we have received absolutely no consideration. We have talked to Dorothy Weaver our Travel Agent (800) 338-4962 x 7232, Dalia Shaffer her supervisor, Christine Parsons in Customer Service (800) 338-4962 x7314 and Sorrell Warren, Director of Customer Service. We have asked for a full refund of the 12,000 we spent on this cruise and VTG has refused.

Thomas of Vancouver B.c., OTHER February 28, 2008

Holland American Cruise Line--Paid 5700 for 32 days from Hong kong to Vancouver plus 5.00 per day fuel charge after the fact(i do not mind that so much) but then they phoned up and this was after i paid for the cruise and said that there was another ---get this 500.00 extra because they could not get me there for the day of the start of my cruise so i have to arrive a day early and pay for my own hotel ---airline booking problems---and get this i made arrangments LAST SEPTEMBER for this cruise---not at all satisfied---they said the would give me 150.00off---but that turns out shipboard cridit--i still had to pay the total amount extra on my visa---never again will i cruise on Holland America(and this will be no.9 and will be the last)Being 78 yrs old now i do not need this kind of treatment it is very depressing

Doreen of Langhorne, PA September 2, 2006

Our vacation to Cancun was initially booked with Suzette Walsh. To make a long story short, she could get nothing correct and I asked for a new agent (after being told I couldn't cancel arrangements as the trip was purchased to Fun Jet) Stuart Gillan assured me all was well .... up to 3 days before we left. Upon arriving in Cancun, our room arrangements were incorrect; we had 1 room for 4 people, not the 2 rooms we had requested. Fun Jet agent marched us out to the street to use a pay phone to call Texas (vacations to go) where it was almost impossible to reach the agent or a manager. After much upset and arguing, we finally obtained a 2nd room and stuart agreed to pay for the room as Vacations to Go had erred.

We checked out on Saturday only to find the funds had never been transferred. Stuart was no where to be found; thank goodness for Tran from FunJet who stepped in and had the funs transferred from Houston, Texas to Cancun. Cancun and the RIU Caribe were wonderful; the folks from Vacations to Go have a lot to learn about customer service. Upon my return, I emailed the president and Ceo, Alan Fox. Never rec'd any further contact from the company. Talk about poor customer relations. I will NEVER deal with this company again and will urge all my friends and co-workers to stay away from them.

Teresa of Lemon Grove, CA June 29, 2009

We booked a cruise for 3 days in June. We were called and told because of the swine flu cruise would not go Mexico. We were told we could change dates or go to Catalina, but was not able to get but one call back from agent Charles or his boss Nemo. That one time they said they tried to contact us we could not answer the phone right then.

We attempted to try to contact Charles H at least 7 to 10 times with no return call. Then we finally got off hold of him he told us the deadline passed and we would loss our money and cannot no longer go on a cruise a different time. How convenient to steal one’s money. We would have been happy with just rebooking the cruise. This is not our responsibility because of the swine flu issues this is the cruise’s problem and we paid for it by giving away free money to Carnival Cruise. We are hard working honest people who have not had a rest in a long time. We were planning to take more cruises this if we like it, but I will never trust this co again. Unless they do what’s right and give us the cruise we paid for.

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