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Zamin of Jaipur, India, OTHER October 24, 2008
I purchased two nos. of Air tickets of Virgin Atlantic on 27.08.08 for my wife & daughter flying from Delhi to London to New Jersey to Delhi on 26th Sept & returning on22 Nov & 11th Jan respectively & paid 1,19000.00 (1400per ticket). On 10th Sept., I came to that the price of same ticket has been reduced to 1020 & on 13 th Sept 08 has been further reduced to 1012. Same travelling agent gave me a quotation of Rs. 45000 per ticket of same flight & of same dates mentioned in issued tickets. Since then I have been contacting the travelling agent & dealer Inter Globe in Jaipur for refund of excess money charged from me. I am a Sr. Citizen & totally dependent on the pension as such this is big loss to me on price as well as loss of interest.
In spite of my two letters to Travilng Agent & dealer, have not bothered to reply me. This all come under definition of victimisation of customer & giving me mental torture. This is not expected from the air line. I am requesting [they] consider my request & impart me justice & OBLIGE
I lost 400 per ticket i.e. 800 for same flight & same time inaddition to roughhly one month interest & this is punishment who doing advance booking
Premal of Harrison, NJ September 18, 2008
I have lost my bag when I flew from LON to EWR. The airline guys keep connecting me to a call center in India which does not help since they really don't know anything about what's happening. I have told the folks that there was one unclaimed bag at the airport which looked similar to my bag so I am presuming that the owner of that bag may have taken my bag by mistake. I asked them to find out about that bag and they have no clue. I am just too disappointed that the kind of service I am getting.
Lost all my clothes, personalize gifts. I am living with one pair of clothes.
Lama of Al Ain, OTHER September 15, 2008
I have just come back to Dubai on flight No. 400. I am really disappointed with [the] crew. I have a medical report stating that i have problems with my knees, and that's why i asked for a comfortable seat to be able to stretch my legs and that was around 4:30 PM. we got our seats cards according to our request. (i was travailing with my mother who is in her sixties). When we went for the boarding, the hostess crossed on the seat number and changed it without even lets us know not even apologize to us. I asked her why did she change it, and obviously she did not know what to say so she came up with something like because its a long trip and handed me the cards. I insisted that i can not take these seats as they are comfortable for me and my mom. And again i asked why the seats have been changed.
She asked her Manager and the later said that it has been given to a family with a disabled kid and the hostess near to her backed her and said that the poor boy has to take that seat for his serious disability. I tried with them to find us another seat and after a while they said they found only one similar seat. As i can not leave my mom alone, i could not take the seat. on the plane, i asked two of the flight attendants why the seats have been changed, and one of them told me that i should have come before the family currently occupying my original seats. I told him that i had done so, but yet it had be given to others. I asked him if they have any disabled child and her denied it!
i confronted them that their colleagues at the air port are the ones who told me about the child disability and that was the reason behind given my seat to the other family. His extremely rude air hostess colleague who was standing with him went angrily In fact yes he is disabled and we are not discussing this with you and she left! To my surprise, when we landed the two kids who were with their parents (the family who was given our seats) were running like horses at the airport! I have suffered a lot from the seat and till now i can not figure out why every one from [the] crew was lying to us! Both of the boys were completely healthy and in good shape! What's the point of coming earlier or the online reservation if your seats will be changed based on no reason at all.
I have sent them the complaint and till now have not received their reply
Isabel Alvarez Castellanos of Staten Island, NY August 24, 2008
Flight Date : 19/8/2008 Feedback: tranparency honesty is everything. On 19 aug, my wife and 2 kids arrived in newark to find flight had been delayed to london from 9pm to 1030 pm. they would miss the connection flt to madrid and their train to murcia spain. PASQUAL the boss in newark VA said hed rebook the flights,as he did, but said he had spoken to a VA person in london who would rebook the train so as to make the travel fluid. NOBODY knew about this in either london or madrid.
PASQUAL was pushing the complainer and cmplaint out of his territory to another.He lied but got what he wanted..his line moved,the passengers went and he was happy...but not us about his lie. Can we bring a suit? we recorded the conversation on my ipod at the airport with pasqual. Can i upload it to the net?
nothing yet
Maureen of Brooklyn, NY July 20, 2008
I purchased a ticket on line on June 4,2007 to travel to London on Nov.14th, 2007. The celebration that i was going to attend was cancelled. I called Virgin Atlantic airways and was told that I had one year to use the ticket. I would be charged 250.00 plus the difference in fare. Today july 20th. I went to JFK to change the ticket and was informed by Josephine and Dana Lachmenar that my ticket is no longer valid.
I think this is a gross injustice because if I had been given the coorrect information in the first place I would have used the ticket in January when I had to rush to London, when mom ewas taken to the hospital. I was in such a panic I actually forgot I had the ticket at that time. I need for someone to respond to me as I would like to use this ticket to visit my mom in September.
I am not a wealthy person and to loose 557.72 dollars is a lot of money for me. I need this resolved
Philip D'angerlo of Glen Mills, PA June 2, 2008
5/31/08: Virgin Airline Flight VS018 scheduled for departure at 8:00AM from Newark NJ to Heathrow, London was cancelled today. We were notified at 6:30am when we arrived at the Newark Airport. According to the Virgin representatives in Newark it was due to mechanical problems that Virgin knew about at 11:00 PM England time (6:00PM East Coast USA) on 5/30/08. 200+ people show up for a flight that according to the Virgin web site at 5:00am 5/31/08 was on time. A group of 5 of in our party traveling on business in Virgin Upper Class were told we would have to travel on Delta or another Virgin flight departing from JFK on Saturday evening or book for Sunday and by the way no one has any seat.
As a result our group of 5 people traveling to London and then to Paris for a meeting on Monday and Tuesday as well as 6 others coming to Paris and two meeting us in London are not going to have the meetings that have been anticipated for several months. Further more since it is a weekend we can not contact those coming from Europe because we don't have their home phone numbers. So On Monday morning our clients will be at the meeting and the suppliers who insisted on the meeting will not. One of the other USA based Company representatives has already arrived in Paris for the Monday meeting and traveled from PHL on USAIR. Sadly, even USAIR is more reliable then VA.
This is the result of Virgin Atlantic not perform maintenance on their aircraft. Is this the true story or am I missing something? Virgin Airlines has cost 14 people 30 days of planning plus 4 days of travel and untold dollars in cost. I hope this complaint makes Virgin Air famous for their utter lack of managerial discipline and interest in their customers. Why didnt Virgin place another aircraft in service or go to their Continental Airline Partner and ask for an aircraft or at least call or email and notify the passengers that the flight was cancelled. They had 14 hours notice and no one was contacted. This is unbelievable and Virgin is clearly incompetent and as a consequence place their clients businesses at risk.
Egbert of London, OTHER March 23, 2008
In may 2007 virgin had advertised for special fares to Jamaica and as I always travel with virgin to Jamaica every year, I decided to book a flight. I made a deposit at Sackville travel in about May and said that I will pay for my ticket which was advertised at 383.00 rtn nearer to the time of my journey. My travel dates were 27 Nov, 07 - Dec 26, 07. In October, when I decided to complete payment for my ticket I was told that virgin had canceled my seat without any warning or reminder of cut off date of payment. I lost my deposit and it cost me an extra 180 to get a ticket for 560 rtn on the same virgin airline. I am disappointed as this is my main airline which I believe has excellent service. In december the 14th, my partner and I will be getting married in jamaica. At present we are looking for group booking of over twenty people traveling to our wedding, we hope they can accommodate us without any difficulties.
It cost me more that I expected to pay and was very inconvienent.
Ben of Costa Mesa, CA February 13, 2008
On my return from London to Los Angeles, my Luggage was first for Some Odd and silly reason, not brought to Los Angeles. They first promised for it
Over 400 of shopping, that i needed to do to purchase new clothing, new wiring for my mobile phone and laptop.
Gary of Bonnyville, OTHER January 25, 2008
My wife and I were booked to fly to South-Africa on 6 January 2008. We were excited and ready for our first experience with Virgin Atlantic. When we got to Heathrow Airport in London, we were told that our flight was delayed till the following day at 10am. This would have meant that we would arrive in Johannesburg at 11pm, which was totally unacceptable as we had a family event to attend 3 hours away from the airport. Another option was to cancel our flight and book another one for the same evening to Cape Town which is 1000 miles away from Johannesburg. Both these options provided were unacceptable. As this airline was originally created to avert situations like these we were thoroughly dissappointed. We proceeded to cancel our return flights with Virgin Atlantic and book with British Airways who offered us a flight to Johannesburg for January 6, arriving only 2 hours later than our original plans. No travel plans and travel dates are made on the whim of a moment and thorough planning is done in advance. Virgin Atlantic did not give any prior notice other than 15 minutes prior to our check-in time that our flight will be delayed. This shows total disrespect for their consumers and we will not support Virgin Atlantic again.
Anxiety and frustration while running around at Heathrow Airport through different terminals searching for an alternative flight. Paying another 1600 to British Airways for the above mentioned alternate flight.
Robert of San Rafael, CA January 4, 2008
My wife and I were not allowed to board our return flight to the US from Johannesburg on 12-31-08. The Virgin Atlantic manager was vehement about the fact that my wife did not have a valid passport to enter Europe (UK). We stated that we were going back to the US, not the UK. He said that it didn't matter. The UK would send her back to RSA and fine Virgin 2,3 or 5 thousand pounds. First fact is that we were allowed to board in San Francisco and subsequently cleared security in UK. They noted that we were merely moved within the confines of the airport to another terminal and said to my wife that she could not leave the airport. When we purchased the tickets, we understood this fact. (Incidentally, the RSA has taken a lifetime to return her new passport with her new name affixed.) We explained what occurred in the UK on the way down to RSA, but the Manager on duty for Virgin Atlantic said that it just doesn't matter; he cannot let her on the plane They should have never let her board in San Francisco, then! What is going on?
Bottom Line is: We were forced to stay over night in RSA and purchase exhorbitantly high-priced tickets on South African Air for over 5,000.00 + 4450.00 hotel stay! He literally canceled our e-tickets home. We missed work. Inconvenienced our transport home in San Francisco (friends we had no way of contacting). I need to have this straightened out. I've lost 8000.00 out of pocket.
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