Complain about a product or service

Lawrence Welk Group

John of Downey CA writes (10/12/02):
My wife and I bought a vacation package which was supposed to include 7 days at any R.C.I. resort, prime locations, prime seasons included. We have spent countless hours and frustration trying to book a vacation. The high pressure Lawrence Welk sales force told us that there would be assistance available through their offices, but in fact they do not offer any assistance once they make their sale.

When we tried to book through R.C.I. they told us we must book within 14 days of the reservation. The Lawrence Welk sales force told us nothing about that, nor was it mentioned anywhere in the contract. My wife and I have to reserve our vacation times well in advance at our respective employments. Now we must waste our vacation times or pay for accommodations outside of the system we bought into.

All we want is fairness. We paid $1000 and the Lawrence Welk group delivered nothing in return. We wasted 5 days (trips to Escondido). We also have to make alternate vacation plans and pay higher airfares due to the timing.

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