Westgate Resorts Reviews

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About Westgate Resorts

Westgate Resorts has 22 themed resorts in nine states. It offers a variety of amenities, including water parks, casinos, entertainment shows and fine dining. Additionally, it offers a loyalty program for discounts and bonus perks. If a reservation is canceled within seven days of arrival, you are subject to a fee. Group rates are available.

Pros
  • Transparent pricing
  • Loyalty program
  • Online booking
  • Cancellation policy
  • Group rates
Cons
  • Mixed customer reviews
  • Limited service area
  • Can be pricey

What is Westgate Resorts?

Westgate Resorts offers multiple themed destination resorts across the U.S. Each resort has varying amenities, from water parks, casinos and musicals to NASCAR and sporting events. Westgate Resorts has 22 locations in nine states. Pricing starts as low as $49 per night and varies based on location. Westgate Resorts also offers timeshare incentives.

How does Westgate Resorts work?

Westgate Resorts has transparent pricing online for all of its locations. You can reserve a stay directly on the website or by calling the rental guest office. The website also offers promotional deals and flash sales for discounted rates. Group rates are also available to save 30% to 50%. Additionally, there is a WOW Loyalty Program, which offers additional perks like lower online rates, exclusive discounts and enhanced check-in services.

Westgate Resorts offers a cancellation policy for canceled or changed stays within seven days of arrival. You will be charged a $25 service fee. However, if a stay is canceled or changed within 72 hours of arrival, you are subject to the $25 service fee plus the first night’s room rate. Terms may vary by location (Westgate Park City winter reservations require a 30-day notice of cancellation), so read your reservation agreement carefully.

Westgate Resorts cost

Cost varies by resort location and room amenities, but pricing starts as low as $49 per night at some locations. Other pricing examples include:

  • August 2023 weekend, three-night stay in Las Vegas: $77 to $103 per night
  • August 2023 weekend, three-night stay in Orlando: $60 to $130 per night
  • August 2023 weekend, three-night stay in Branson: $70 to $80 per night

Other pricing factors to consider are service fees, cancellation rates and extra amenities desired.

Westgate Resorts FAQ

How many resorts does Westgate have?

Westgate offers 22 resorts across nine U.S. states.

Where are Westgate Resorts located?

Resorts are located in Arizona, Florida, Missouri, Nevada, New York, South Carolina, Tennessee, Utah and Virginia.

What is Westgate Resorts’ cancellation policy?

Cancellations made within seven days of arrival will pay a $25 service fee. If a cancellation is made within 72 hours of arrival, you’ll be subject to the $25 service fee plus the first night’s standard, non-promotional room rate. However, terms may vary wildly by location, so read your reservation agreement carefully.

Does Westgate Resorts have a group discount?

Groups of 10 or more can save 30% to 50% on resort stays.

Who owns Westgate Resorts?

Central Florida Investments, Inc. owns Westgate Resorts.

Still have questions?

Is Westgate Resorts legit?

Westgate Resorts offers multiple themed resort stays across nine U.S. states. Customers have mixed reviews online, which vary based on resort location. With pricing as low as $49 per night, Westgate offers options for differing budgets. If you’re looking for a stay with transparent pricing options online, Westgate Resorts may be beneficial.

Westgate Resorts Reviews

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    How do I know I can trust these reviews about Westgate Resorts?
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    Page 1 Reviews 0 - 35
    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed May 7, 2026

    I stayed at Westgate Resorts for seven weeks, on and off. It's great for a family or anyone staying there on a vacation. It has a lot of amenities. It was fantastic. It has an indoor pool table, outdoor ping-pong. They have a children’s room. They seemed to have activities outside where they invited people to. You have your living room and the TV. You have your dining room. Very beautiful bathroom. You have your TV in the bedroom. It was fantastic. Even though I brought some stuff in, the kitchen has everything you could use. It has all the small appliances, the microwave, oven, dishwasher, and the stove. It was a great place to stay. I would stay there again if I needed a place.

    The price was right. I needed a building I could go in an elevator, and Westgate Resorts has that. The grounds and the pool area were well kept. It was remodeled, beautiful, and comfortable. I was very impressed with it. The only criticism I had was the exercise room building, because I'm an avid exerciser. All the equipment was wonderful, as well as the restrooms, water and cooled house. It has a terrible moldy smell in there. They should go in there and check that out because there's something not right in there where it almost felt like it would make you sick. They have three rooms and all the equipment you could ever want to use. I'm staying at a hotel right now, and I wish I had all that equipment. I miss that.

    I never used the food options because the kitchen has great silverware, pots and pans and stuff. I cooked for myself most of the time or went out with friends. There was no restaurant where I stayed. You would have to go over to the other Westgate. They have great outdoor grills that people were using outside.Patio has a washer and dryer. I liked it. It was quiet too. It wasn't crazy like the one on Turkey Lake Road I've heard could be.

    Diego was fabulous. Everyone there was neat. Even the people working on the grounds were friendly. I asked one of them for Kleenex one day. She didn't know what I was talking about, so I never got it, because of the language barrier. There's a couple there that don't speak English. That just seems to be our world today. But it was wonderful. The first three weeks I stayed there, I had a medical emergency. My granddaughter came to visit me for the night. She's 16-year-old in a wheelchair. I was gonna take her out, and I ended up having AFib. She had to call downstairs. Diego, who works there, is an amazing person. He came up and sat with me until the ambulance got there, trying to help me with breathing, which was funny. I got to know all of them when I stayed there, especially when I came back.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Cheryl,

    Thank you for sharing your detailed experience. We’re so glad to hear you enjoyed the resort amenities, comfortable accommodations, and that our team, especially Diego, made such a positive impact during your stay and medical emergency. We also appreciate your feedback regarding the fitness center. It’s wonderful to know you felt well cared for over your extended stay, and we look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

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      Verified purchase
      Staff

      Reviewed April 21, 2026

      We went to Orlando for a few days. I use Priceline a lot. And I liked what Westgate offered there. We absolutely loved it. It was a great place. We’ll be going back, for sure. We were on a road trip, and we’d driven for 10 hours, and we were tired. We pulled up the front. As I walked in and saw the atmosphere around there, I was impressed at how active everything was, how bright it was and clean. There was only one person ahead of me. Before they even got finished, somebody else grabbed me and said, “Can I help you?” It was a pretty smooth process. I wasn't in there five minutes before I was in my room.

      We were doing a little getaway, and there was a Whirlpool in the room. I liked it because you could see through it. It was from both sides of the room, from the bathroom and the living area, where we had a couch in there also. We could see the Whirlpool sat right in the middle. And it had a wall on each end, but no walls on the sides. It really had a pretty cool atmosphere about it.

      We enjoyed all that stuff while we were there. We went to the pizza parlor, the bar, and the bowling alley. Our room was pool front, and we loved it. It was cool. We had a screened-in area outside of our room that overlooked the pool. Now, we couldn't walk to the pool from there. We had to walk around the other side to get there. But we didn't mind. It was nice.

      I have recommended Westgate to other people already. My little brother lives in Orlando and we visit him a couple of times a year, and that's where I'll be staying every time now. I've stayed at some other resorts there that I also liked, but none of them are compatible. I saw that they got one in Vegas also, and we're going to Vegas this fall, and that's where I'll be staying with my girl.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi William,

      Thank you for sharing your experience. We’re so glad your getaway turned into such a great stay and that you enjoyed the atmosphere, quick check-in, and unique room features like the whirlpool. It’s great to hear you made the most of the amenities and loved the pool view. We truly appreciate your recommendation and look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed April 19, 2026

      The day we got there at Westgate, I thought that our room was going to be in the Tower. I didn't know there were other buildings but everybody has to check in at the Tower. There were two lines. There's one for owners and one for guests. There were a couple of people in each line, but there was only one counter representative at the time, and he was on the phone so people were waiting.

      When he started calling somebody, someone from the back, a younger guy, came out. As he was coming out, this younger girl that was behind everybody walked around the lines and went right to the counter. The guy in the owner side said, “Did she just cut in front of everybody?” He said it out loud so she could hear him. She turned around to us and said she was just switching keys, and she was in a hurry. But I don't care what she was in line for. She could wait like everybody else. The guy at the counter heard her saying that, and he should have been the one that kicked her out, but he didn't do anything about it. He actually smiled about it. As soon as she cut in front of everybody like that, he should have asked her to go back in line, but he didn't. It didn't affect us negatively that bad, but it was something that was inappropriate.

      Other than that, the room was great. I made the reservations for Branson online through the Armed Forces website ‘cause I'm retired military. I always go through them because they have some of the best discounts that are out there when you travel. Having not been to Branson before, I wasn't familiar with what was available. Westgate was one of the places that came up, and it was one of the more reasonable priced places, probably more to do with that it was off-season. The Armed Forces site also said it was rated as one of the better values.

      We're very satisfied with Westgate. The service was really great. There was a problem with the HVAC the first day we were there, and we reported it to the front desk. Before I got back to that building, the maintenance crew was there fixing it. You can't beat service like that. We also used the little country store there that was in that building. It would have been better if there was a breakfast of some sort available in the morning. If you're going to run a hotel, then having food available in a sit-down environment would be a nice thing. But it's not a deal breaker. I understand why there wasn't and we had no problem with that ‘cause we always went out.

      We had a friend that we knew up there that came to meet us there. She lived about 30 miles away from Branson, and we wanted to get on the road very early in the morning to come back here to Mississippi. She came the night before to spend the night there, so that we could all leave at the same time and save her from having to get up at 4:00 in the morning to come to where we were. She enjoyed her stay so it all worked out great.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Harold,

      Thank you for sharing your detailed experience. We appreciate your feedback regarding the check-in process and understand how that situation could be frustrating. We’re glad to hear the rest of your stay went well, especially the quick response from our maintenance team and the overall service you received. It’s great that you and your guest had an enjoyable visit. We hope to welcome you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      TechPricePunctuality & SpeedStaffRates

      Reviewed April 18, 2026

      I definitely would stay at Westgate again next time I go to Florida. The price was appealing. I was looking at Hotels.com, and I needed something that was going to be big enough. The first two days we were there, it was just my boyfriend and me. So we did a one-bedroom villa. Then, for the rest of the days, we went to the other Westgate one. We did the palace and the spa resort. So we did both of them.

      The first one, the palace, we liked a lot. That had a lot more pools and hot tubs, and it had that little water park there. The second one, we stayed at a two-bedroom condo, and we brought our dog. It was nice because you can bring your dog. Everything was tile and easy to clean. I definitely have no complaints about it.

      The check-in and check-out were very quick. At the first hotel, they never said anything to me about seeing if I wanted to go to one of the meetings. The second one asked me if I wanted to go to one of the timeshare things, but I told him I wasn't interested and I didn't have time. So we did not do that. But check-in went pretty well. There were no problems. I got my pass, and they gave me the thing for the dog. It was a very smooth and quick process.

      The first place we stayed at, there were a lot more people there, so the food options were a little bit better. We went to Draft at both places. The Draft, in the first place, was a much bigger, more dedicated spot. So there were people there waiting on you. The second place we went to, we stood there for a few minutes before somebody came over to help us. There was one guy working it by himself. There weren’t a lot of options because I guess it was a little bit later in the day. So we could only choose a couple of things. The other place did do better on that than this place did.

      I liked the second place better because the pool was huge. It had those huge chess pieces that you could play. It had a nice setting area for fires. If others want something more quaint, the other place is better. If you want something that's more family, kid-oriented, with lots of water stuff, then you would want to stay at the first place. They were both great. Very easy to go to places from there. I was overall very happy with Westgate. It has a great location. It's extremely clean, which is hard to find places that are clean. And anybody with an animal would love it there because it's all ceramic tile. There's no carpet and stuff like that in those places. It was all tile. So I didn't have to worry about stuff getting on the floor. I recommended Westgate to a bunch of people that are supposed to be going to Florida, that they should stay there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Reinie,

      Thank you for sharing your experience. We’re glad you enjoyed both stays, including the villas, pools, pet-friendly accommodations, and overall cleanliness. It’s great to hear that check-in and check-out were smooth and that our locations worked well for your trip. We appreciate your feedback on dining and your recommendations. We look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceMaintenance

      Reviewed April 4, 2026

      I went through Booking.com and I was looking at different results and it looked like Westgate Resorts would be a good motel for my great grandkids. I took my granddaughter, her husband, and two of my great grandkids. They enjoyed the pool with what little bit they could because it was cold. The lady at the front desk was super nice. All we did was tell her our names on the two rooms and we checked in. They said if we needed anything, we could call the front desk and they’d come right down. They were very good. I know the maintenance guys and the laundry people there. On the second day, we needed extra towels and it was after hours, but my granddaughter had to go get towel. They came to the room and handled everything.

      As far as the room accommodations, my room was nicer than my granddaughter's room. They put laminate floor down in my room and my granddaughter's room still had carpet, and the carpet was clean but it was worn a little bit. When I walked in my room, I couldn't believe how nice it was with the laminate floor and everything was clean. There are no issues of being dirty. We ate the free breakfast, which was scrambled eggs and pancakes. We ordered a separate side order of sausage, but the breakfast food was great. I'm hoping to plan another trip in August to take my other granddaughter up. There's a 95% chance that I'll stay at the same place.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hello Charles,

      Thank you for sharing your experience. We’re glad you chose Westgate Resorts through Booking.com and that your family, including your great-grandkids, enjoyed the pool despite the cooler weather. We’re pleased our front desk made check-in easy and that our team quickly assisted with your towel request. We appreciate your kind words and hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      TechPunctuality & Speed

      Reviewed May 28, 2026

      My daughter-in-law had been at Westgate Resorts before, and we were coming on a family trip, so we went there. When we were booking online, we made the reservation with our debit card, but when we got there, they didn’t accept that. They didn’t explain it, so it became confusing. I ended up having to transfer money and then put it on my Discover card. A couple of us had signed up for the seminar and we got up the next morning to go. But the young lady didn't register all of us, so we got turned around, which was frustrating. Someone was told they’d get back with us, and here it is, almost two months later, and nobody has gotten back with us. When I talked to other people about the resort, they said nothing but good. I liked Westgate but sometimes, things like that make you feel like it's unorganized. I'm gonna go back because I'm planning a birthday party next month, but that right there would discourage you from going.

      We had a one-bedroom suite, a full kitchen and a living room with a pull-out bed. The kitchen had everything, including pots and dishes. We just bought paper products because we had kids, but other than that, everything was already there. There was also a laundry area, an ironing board, and an iron. I felt like I was home. We loved it. I didn’t get to use the food accommodations too much because I went out for a day and when I came back, a lot of the establishments closed down early. By around 11:30 or 12:00, everything was already closed, so we ended up eating off-site a lot.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Terri,

      Thank you for sharing your experience. We’re glad to hear you enjoyed the spacious accommodations and felt at home with the suite’s amenities. We apologize for the confusion during check-in and the issues surrounding the seminar registration. We also appreciate your feedback regarding dining hours. Thank you for your kind words about the resort, and we look forward to welcoming you back for your upcoming birthday celebration.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceStaff

      Reviewed May 19, 2026

      There were a lot of people at Westgate's Villas Resort when I went to check-in, but it was cool. Their customer service was amazing and I like that location more because it's not that busy versus Orlando. I love the environment and I took my boys to the water park. I’ve recommended them to others.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Lauren,

      Thank you for sharing your experience. We’re glad to hear you enjoyed the atmosphere, water park, and amazing service from our team. It’s wonderful that the location was a great fit for your family and that your boys had a fun time. We truly appreciate your recommendation and look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceStaffRates

      Reviewed May 17, 2026

      Westgate had good ratings online. It looked nice and clean, and I booked through a military site and everybody on there had great reviews about it. The check-in and check-out processes were great. It was very easy and streamlined. Everybody was very professional and very welcoming. My wife and I have gotten something from the restaurant one night. We also went to the coffee shop. The only thing I would have liked to have seen is the turndown service. You had to call and request it every time that you needed it. Other than that, everything else was amazing. Most things were within walking distance. So, we saved a lot on Uber and Lyft. We did use their shuttle service to Universal a couple of times. Overall, it was a very clean, very well-placed hotel. The staff was amazing.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Brandon,

      Thank you for sharing your experience. We’re delighted to hear you and your wife enjoyed your stay, from the easy check-in process to the dining options and convenient location. We appreciate your feedback regarding housekeeping service and are glad everything else exceeded your expectations. Thank you for your kind words about our team, and we look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed May 16, 2026

      Staying at Westgate was fun. We went in the pool and we went to the game room once. It was nice. The pool was heated and that was a nice experience.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Jennifer,

      Thank you for sharing your experience. We’re glad to hear you had a fun stay and enjoyed the heated pool and game room. It’s wonderful to know these amenities helped make your visit a pleasant one. We appreciate your feedback and hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedMaintenance

      Reviewed May 15, 2026

      We had seen a lot of good reviews about Westgate Resorts, and since we've been to Branson many times, we had seen the resort from a distance and it looked nice. We wanted to experience it for ourselves. My wife booked it, and the check-in and checkout processes were very easy, simple and quick. Everybody, all the way down to the maintenance people outside, was super nice and very accommodating. We liked that there were a lot of food options available at Westgate Resorts. But we already had reservations at other places, so we didn’t use any of them. If we come back, we will use some of the places there.

      The resort’s location was very convenient because we went to the sights and sounds, and it was right there. I like that it was a gated community. We didn't have to worry about any riffraff or any troubles. My 12-year-old grandson was with us and we didn't have to be concerned about him being out and walking, and we weren’t worried about what they would run into. My wife used the website, and I didn't hear her complaining about any of it, so it's good. We were totally satisfied with everything and people should try to use Westgate. It was an exceptional experience.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Nathan,

      Thank you for sharing your experience. We’re so glad you and your family enjoyed your stay and found our team welcoming and accommodating. It’s great to hear you appreciated the convenient location, gated community, and overall atmosphere. We truly appreciate your recommendation and are happy your visit was such a positive one. We look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed May 14, 2026

      I reserved Westgate on my Choice Hotels app. I had problems getting in the gate because there was no gate code. I had to call and they told me to enter a number, but it didn't work. It was a big ordeal and wasted 15 minutes. But once I got in the gate and was able to go check in, everything was fine. After that, I had a code once I was checked in. Other than that, everything was wonderful. The resort staff was amazing, except for at the gate, which I don't think was resort staff. I ended up having to work late on the day I checked out and they gave me a late checkout and were just wonderful. They were super friendly about everything. Overall, it was affordable, and the room was really nice. It had a full kitchen as well. The resort is in a good spot. It was not within walking distance of stuff, but it was in a very rural area. So it's very beautiful and it was a wonderful resort. I would definitely stay there again.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Kathy,

      Thank you for sharing your experience. We apologize for the inconvenience you encountered entering the gate and appreciate your patience. We’re glad to hear the rest of your stay was wonderful and that our team was able to assist with a late checkout. It’s great to know you enjoyed the accommodations, value, and beautiful setting. We look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      PricePunctuality & SpeedRates

      Reviewed May 13, 2026

      Westgate was wonderful. The price was reasonable and the whole place is an experience. I have recommended it to so many people. I had an absolutely wonderful time. When I made the reservation, I didn't know what was the nicest place down in Gatlinburg. I checked around other places while I was there and Westgate is the nicest place to stay in Gatlinburg. I wanted to be in a nice place, and I was so thrilled and impressed. I told my son and daughter-in-law, "You're not going to believe this place." I told my sister in Illinois, "If you want a real Smoky's experience, you have got to stay at Westgate when you come down."

      I eventually found the back way in. It took a while to drive around and find everything. The views coming up the back road and staying up at the top are outrageously beautiful. I'm planning on coming next year and I already know what area I want to ask to find a room. Everything couldn't have been nicer. Everybody that I dealt with and everything there was so nice. It was such a treat.

      I didn't eat in the restaurant or anything. One of the reasons I stayed there was I needed to cook because I have to eat healthy food. My bigger meals are mostly earlier in the day. I wanted the full kitchen. So, I didn't get a chance to eat anywhere. Also, I was rehabbing a leg injury still. So, I was able to do things, but not everything. Next time I come, I'm looking forward to joining in. I love that area up at the top that has the Adirondack chairs and the fire pit. We got the gorgeous view at Smoky's. So, I can't wait to enjoy that next time too. The pool was one of my favorite area up there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Alisa,

      Thank you for sharing your wonderful experience. We’re delighted to hear you enjoyed the beautiful views, amenities, and welcoming atmosphere. It’s especially rewarding to know you’ve recommended us to family and friends and are already planning a return visit. We’re glad the full kitchen, pool, and scenic gathering areas helped make your stay so memorable. We look forward to welcoming you back next year.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed May 8, 2026

      The people who accompanied us, the waitresses, were excellent. I appreciated everything they did for us. They were great. The best service I've ever had at any place I’ve ever gone.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Vance,

      Thank you for sharing your experience. We’re so glad to hear our team and waitstaff made such a positive impression and provided the best service you’ve ever had. We truly appreciate your kind words and are happy you felt well taken care of during your visit. We look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Punctuality & Speed

      Reviewed May 6, 2026

      We had a nice experience at Westgate. It was for my birthday. They have a nice and clean environment. The lines at check-in and check-out were long, but it was pretty fast.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hello Adrian,

      Thank you for celebrating your birthday with Westgate Resorts. We’re glad to hear you had a nice experience and enjoyed the clean environment. We also appreciate your patience during check-in and check-out, and are happy that the process still moved quickly. We hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaff

      Reviewed May 5, 2026

      I found Westgate Resorts on the Airbnb app, and I loved it. It was beautiful. It had way more amenities than I expected. I was looking for a place to stay for a few days. It was one of the cheaper options, but it ended up being one of the better options. I'm glad that I picked it. The check-in and checkout processes were very simple, and they had everything available that I needed. I thought there weren't enough towels at first, and then we found a huge amount underneath in cabinets. They definitely provided us with everything and more that we needed. Everything was good. We had no trouble with any of the other occupants on the premises, and all the staff were friendly. We had a good time.

      I went to their little marketplace and bought a couple of snack-type items to have at the room. Our days were planned outside the resort. In the beginning, I didn't know the resort had all these things, so I was coming down to visit family and a couple of the parks. However, I talked to my partner and we decided that, when we go down again, we want to utilize the resort one time. Maybe we'll take a weekend and come down.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Jasmin,

      Thank you for your wonderful review! We’re so glad you found great value and enjoyed the beautiful resort, easy check-in, and friendly team. It’s great to hear you had everything you needed and discovered so many amenities. We love that you’re planning to come back and fully enjoy the resort next time!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer ServicePunctuality & SpeedStaffRates

      Reviewed May 4, 2026

      The reservation and the check-in process at Westgate were great. We were there for the All-Star Cheer Worlds. The people at the office were super helpful. It was pretty busy. I waited in line for two or three minutes, and somebody opened up another check-in line. The room was really awesome. It was super clean, and it's probably one of the cleanest ones I've stayed in Orlando. It also had a little mini sink and fridge, and a TV. It had a bathtub in the middle of the room, which was interesting. It had all the towels and everything I needed. The food at the sports bar was also good. We went to the market too. There was a little marketplace too, and you could get extra food, but we didn't do that. I will be going back next year.

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      Response from Westgate Resorts

      Hi Arlana,

      Thank you for your wonderful review! We’re so glad you had a smooth check-in, especially during a busy event, and that our team was helpful. It’s great to hear you found the room exceptionally clean and well-equipped, and enjoyed the dining options. We truly appreciate your kind words and look forward to welcoming you back next year!

      Best wishes,

      Westgate Resorts

      Verified purchase
      PriceStaffRates

      Reviewed May 3, 2026

      Family members throughout the years have always had a wonderful time at Westgate and we always stay for periods of time at Westgate. The kids love it. The booking process was sweet. One, two, three process. Easy. They would ask for ID, and they would look and see what they needed to see. Everything would run smoothly from there. I never had a difficult time. Their reps were very friendly, easygoing and they made me feel comfortable. Their rates were also affordable. Nice space too. You have an option to choose whether you want a small space, a medium space, or a large space. It's comfortable all the way around, very homey. They have burgers there. They also got the Starbucks, the bowling alley, and a movie theater, too.

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      Response from Westgate Resorts

      Hi Lasherrick,

      Thank you for your continued loyalty! We’re so glad you and your family consistently have a great time and that the kids love it. It’s wonderful to hear booking is easy, our team is welcoming, and you enjoy the variety of amenities and comfortable spaces. We truly appreciate your kind words and look forward to your next stay!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer Service

      Reviewed May 2, 2026

      We loved our experience at Westgate. It was our first time there, and our booking experience over the phone was easy. The lines were pretty long during check-in, but we got through it. It wasn't too bad. We loved the room. We also really loved their massage room, and we tried out the miniature tacos as well.

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      Response from Westgate Resorts

      Hi Raquel,

      Thank you for your wonderful review! We’re so glad your first stay with us was a great experience and that booking over the phone was easy. We appreciate your patience during check-in and are happy to hear you loved the room, spa, and dining options. We hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer ServiceStaff

      Reviewed May 1, 2026

      Me and my sister took a vacation and stayed in a Westgate Resort. It looked nice on the net, and when we got there, it was wonderful. The staff was very nice. The food options there were wonderful and tasted good. They have very good customer service. I like the location. It was nice and clean. Hopefully, we’ll make another trip, and we'll be booking again with Westgate.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Amy,

      Thank you for sharing your experience. We’re so glad to hear you and your sister had a wonderful stay and that the resort met your expectations. It’s great to know you enjoyed the food, location, cleanliness, and friendly service from our team. We truly appreciate your kind words and look forward to welcoming you back for another trip.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed April 30, 2026

      We liked the location of the resort. The check-in and check-out were easy as well. The reps were all good, but one lady specifically was very nice and helpful. The resort was nice and clean, and close to all the attractions and good people. They have a pretty good breakfast as well.

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      Response from Westgate Resorts

      Hi Nick,

      Thank you for your kind review! We’re so glad you enjoyed the convenient location, clean accommodations, and easy check-in and check-out. It’s wonderful to hear that one of our team members made a great impression. We’re also happy you liked the breakfast. We hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed April 28, 2026

      The check-in and checkout was rough. When I got there, Westgate didn't have the room ready. But they were real good about upgrading me and taking care of everything. It was a very good experience and it's a nice place to stay. It was nicer because I got an upgrade from what I had, but I had to wait three hours before I could get into my room. I was just sitting around. But for what I paid, it was better with the upgrade. The location was very clean as well. We went to the video arcade there and to Chuck E. Cheese too.

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      Response from Westgate Resorts

      Hi Steven,

      Thank you for sharing your experience. We apologize for the delay in your room being ready and appreciate your patience. We’re glad our team was able to upgrade your stay and take care of you, and that you enjoyed the clean property and amenities, such as the arcade. It’s great to hear you still had a positive visit overall.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed April 27, 2026

      A co-worker told me about Westgate and our experience was good. We have no complaints. The check-in and checkout processes were easy. We were in and out. The food was all right. There could have been more options, but the water park had good food.

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      Response from Westgate Resorts

      Hi Sheronda,

      Thank you for your kind review! We’re so glad you had a smooth check-in and check-out and an overall great experience. It’s nice to hear you enjoyed the water park dining. We appreciate your feedback on food variety and hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      PricePunctuality & SpeedMaintenanceStaff

      Reviewed April 26, 2026

      It was spring break and Westgate Resorts was the only one available. And I'm glad it was because it was amazing. The check-in and check-out were really quick and easy. The resort staff was very respectful and they had very good food options. We did the pool and the hot tub, then we went down the activity center. That was really fun and my six-year-old enjoyed it a lot. The resort's location was very convenient and it was the perfect spot. We will be coming back. It was our first time being in Missouri and it was worth it.

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      Response from Westgate Resorts

      Hi Tony,

      Thank you for sharing your experience. We’re so glad to hear your stay during spring break turned out to be amazing. It’s great that you enjoyed the pool, hot tub, activity center, and found our team welcoming. We’re especially happy your six-year-old had a great time. We appreciate your kind words and look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed April 25, 2026

      I am a Westgate owner but when I stayed at the Smoky location, I didn't even get to use my to-rent there. It was a crazy experience because it was the first time that I stayed in one since I purchased mine. It was supposed to have been a week that she was able to get for 149. Or if I trade to a different one, it was 199 full week. I ended up paying well over that for one day. My check-in and checkout experience was great. I checked in 5:00 in the morning and then I checked out 11:30. Over $500 for one day is way overrated. But it is what it is. I loved it there. It was clean and nice. They have the water park, which has a spa. They have the tiki bars. They have arcade rooms. They have where the Smoky Bears come out. It was different characters and they do activities with the kids. Staying at Westgate is something that everyone should experience, especially with your kids.

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      Response from Westgate Resorts

      Hi Raychelle,

      Thank you for sharing your experience. We’re glad you enjoyed the resort, amenities, and that your check-in and checkout went smoothly. It’s great to hear you found the property clean and family-friendly. We understand your concerns regarding pricing and appreciate your feedback. We’re happy you still had a memorable stay and hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      TechPriceRates

      Reviewed April 24, 2026

      I've been staying at Westgate for years. They have a nicer place, especially the remodeled ones. I'm a general contractor and I'm pretty picky. In my house, I build them beautifully, and I keep them nice and neat. When I went to Westgate, everything was nice and neat. There's nothing that I'm unhappy about. I like it and I will go over there again. I've had many family, including my daughter and her husband, who still got the timeshares with them. I'd rather give Westgate the business and go there 'cause I'm more comfortable. It's a bigger area with great price. I love it over any hotel.

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      Response from Westgate Resorts

      Hi Jorge,

      Thank you for your continued loyalty to Westgate Resorts. We’re glad to hear you appreciate the remodeled units and the cleanliness, especially with your keen eye for detail. It’s great to know you feel comfortable with us and value the space and pricing. We truly appreciate your support and look forward to welcoming you and your family back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceMaintenanceStaffRates

      Reviewed April 23, 2026

      We were in Branson for a night stay, and we had plans to go up to go see the St. Louis Park. But we couldn't get tickets so we decided we would stay in Branson the extra night. I was online looking for some place that might have a room and one that wasn't going to break the bank. I came across Westgate and the price was good and there was a room available. I went through Booking.com, but since we were there, we realized we could just go directly to Westgate. We really didn't know anything about this place till we got there, and we were very impressed with it. It was excellent. We have the B side which is the smaller side, but that was perfect for us. The room was very nice. The bed was comfortable. We felt upscale.

      We looked around into the place that has the pizza and it was nice. The prices were good as well but we weren't in at a time to eat. It also didn't offer a steak dinner. But we plan on checking out that facility in any other future Branson trips which we do quite a few a year. Westgate has all the different things going on including the pool. We did some of the shuffleboard and there were also a lot to do. Anytime we are talking Branson, we recommend staying at Westgate. We already shared our experience with my husband's brother and his wife.

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      Response from Westgate Resorts

      Hi Teena,

      Thank you for sharing your experience. We’re so glad you found us during your Branson trip and that the value, comfort, and amenities made a great impression. It’s wonderful to hear you enjoyed the room, activities, and overall atmosphere. We truly appreciate your recommendation and look forward to welcoming you back on your future visits.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaffRatesHonesty & Transparency

      Reviewed April 22, 2026

      I liked the price of Westgate. It was not expensive. The booking process was good too. The front desk rep was excellent and helpful as well. The room was an older room, but it was nice and clean. However, the guy at the front told me there was a tour. But they lied to me. They took me to the resort itself. Also, they said it was just gonna last this long and no pressure. But it was a lot of pressure. We were supposed to get out at 11 o'clock, and it was 2 o'clock before they let us go, trying to pressure us to buy the timeshare there. I told them, no. The guy talked us into it. He said, "You get a good hot breakfast, and then you get $150 to go through it." He also said, "I’ll let you go in there, you'll be out there by 11:00, no pressure. You just tell them no if you don't want to, and they'll let you go." But that was not how it worked.

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      Response from Westgate Resorts

      Hi Steven,

      Thank you for sharing your experience. We’re glad you found the value, smooth booking, and helpful front desk to be positives. We’re sorry the tour did not match what was explained, and that it felt longer and more pressured than expected. We appreciate you bringing this to our attention and will use your feedback to improve.

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer ServiceStaff

      Reviewed April 22, 2026

      We had a little bit of problem because we changed our reservations, but when we got there, we canceled, and then we had them reinstated, but Westgate Resorts got the year wrong. So, they had it dated for 27 to 26. But they accommodated us. The issue happened on the weekend, and on Monday, we called back in and got everything straightened out. So, we were fine. The resort staff was excellent. The food options were great. We ate at the bistro. It was a great experience. The location was great. We've stayed there three times before. It was a relaxing experience.

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      Response from Westgate Resorts

      Hi Robert,

      Thank you for sharing your experience. We’re glad our team was able to accommodate you and resolve the reservation issue. It’s great to hear you enjoyed the food, especially at the bistro, along with the location and relaxing atmosphere. We truly appreciate your continued visits and look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

      Reviewed April 21, 2026

      My booking experience at Westgate was good. The app was pretty easy to use. The check-in process was easy and quick. The room was great. It was good and spacious. It wasn't too crowded and there was plenty of room. The kitchen was great. We were able to cook, and everything was great. I already told people that if they are going to Orlando, they need to book through Westgate. I have already planned my next vacation, and if I go there, I will be staying at that same resort.

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      Response from Westgate Resorts

      Hi Isaiah,

      Thank you for your amazing review! We’re so glad you enjoyed the easy booking, quick check-in, and spacious room with a great kitchen setup. It’s wonderful to hear you’re recommending us and already planning your next stay. We truly appreciate your support and look forward to welcoming you back!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer ServiceSales & MarketingPriceOnline & AppRates

      Reviewed April 20, 2026

      I was looking at all the different hotels and comparing them. Westgate had way more pools and amenities, versus the other resorts there. And the price was perfect. The check-in and check-out were quite easy. Just checked in and gave me my room, and then they sent me over to the desk to let me know more about the amenities they had there. I had a perfect vacation, so I plan on coming back.

      I also didn't have any issues anytime I had to call for extra towels, and they delivered them on time. We bought the three-day passes for the water park, and it was perfect, because they have so many things at the water park. It has a wave pool. It is also all-inclusive. I did not have to go anywhere outside in Florida. 

      The attractions that we did go to off the resort were within 20 minutes, so everything was really close. It was by a whole lot of restaurants, so it was the perfect location. I'm glad I chose that resort. Everything was there. I needed a couple of things, and they were right there in the marketplace. It was one of the best vacations I have had, even with my kids.

      I thought it was going to be old but when I walked into the actual room, I thought it was gonna be like a little room, and it was so nice. I took videos when I walked into the room. I was also able to download the app to get the map to see where I need to go to or to get to the place. It was good. We'll definitely do it again.

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      Response from Westgate Resorts

      Hi Latisha,

      Thank you for sharing your experience. We’re so glad to hear you had such a great vacation and enjoyed the pools, water park, and convenient location. It’s wonderful that our team was responsive and that the room exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you and your family back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed April 20, 2026

      My experience setting up reservations at Westgate was very good. The check-in was really good, too. There was no wait. Their team was really friendly and good. The room was very good and clean too. They have a coffee maker and a mini fridge too.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi William,

      Thank you for your kind review! We’re so glad your reservation process and check-in were smooth with no wait, and that our team made a great impression. It’s wonderful to hear you enjoyed your clean, comfortable room and amenities. We hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed April 17, 2026

      My experience with Westgate was great. There were a lot of us up there, but the line went pretty quick at check in. I was only standing around for five minutes at the most. As far as the rooms and the stay, everything was good. I had a stove in the room, so I didn't buy any food from the place. I also loved that Walmart was right there so I didn't have to go far for that. There were a lot of kids with me, and we went to the pool as well.

      My only problem with the Westgate was the parking. I left after 9:00 and when I tried to come back to park, it took a good hour to find somewhere to park, and I still had a park way down and had to walk up. But I was on my weight loss journey, so I didn't care. I was trying to get my 10,000 steps so it all worked out. The checkout was smooth too. I didn't know that I didn't have to go return my keys. I didn't know that it was automatic. They returned my deposit and everything went well. I just wondering as I was looking at something online that said $99 from Las Vegas to stay at Westgate. I was trying to figure out if that's true or not.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Harrell,

      Thank you for sharing your experience. We’re glad to hear check-in was quick, your stay was comfortable, and that you enjoyed the in-room amenities and pool. We appreciate your feedback regarding parking and understand how that could be inconvenient. Regarding promotional offers, rates can vary by location, dates, and availability. We recommend checking our official website for the most accurate details. We hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffRatesTransparency

      Reviewed April 15, 2026

      I was going through Airbnb or Booking.com, came across Westgate Resorts, and we decided to check it out. Booking was quick and easy. The website asked what days we wanted to be on vacation for then let us know if any availabilities were there for those dates. If there were, they told us the price based on the rooms we were looking for.

      Check-in was quick and easy. We stood on a line about five minutes, checked in and it was very nice. The rep walked us through everything about the whole resort and where we could locate everything. She even provided us the map and told us to go to the customer service to get everything else. The room accommodations were great. The furniture may need to be a little more updated, but everything was nice, clean and spacious. The hot tub worked very well and the balcony was great. As for the food, they had anything one might want. Name it, and they have it. Plus, everything around the area was great. We were more on seafood.

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      Response from Westgate Resorts

      Hi Deseree,

      Thank you for your thoughtful review! We’re so glad booking and check-in were quick and easy, and that our team made you feel well-informed during your stay. It’s great to hear you enjoyed the dining options and clean accommodations. We appreciate your feedback on the furnishings and hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      PricePunctuality & SpeedMaintenanceBillingRates

      Reviewed April 14, 2026

      I went to another resort in the area a couple of times. First time was great. The second time was terrible. I just wanted to try a new place. Anytime I go to Orlando, I just look at places with water parks for the kids. I was looking for a place that had things to do on the property. I wasn't going to theme parks. I just wanted a place where we can hang out, the kids could have fun, and have restaurants. Westgate seemed to fit the bill.

      I went through Booking.com, so it was easy. Everything was simple. I came in on a weekday, so it wasn't as busy. It was during spring break. Everything was quick when I got there. My experience was pretty cool. There was no pressure. Normally, it's a timeshare, which I'm not interested in timeshares, but I like to enjoy the amenities there. Everybody was nice. I didn't get any pressure. They sent little pamphlets saying, “If you're interested, you get a free dinner.” But I wasn't there for that.

      Another thing that gets me, most of the resorts I stayed at out there in Orlando, I know they're strict on smoking, but somehow, people still smoke pot, and I cannot stand the smell of it. I didn't have that experience completely at the Westgate resort. They seem to be a little stricter than everybody else. We were in one of those buildings they just remodeled. So, it was clean. Very happy with that. I definitely will want to stay there again. Their price was fair as well. For three nights in the 500-something dollar range, to me, that was good.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Patrick,

      Thank you for sharing your experience. We’re glad you chose Westgate for a relaxing, family-friendly stay and that you enjoyed the amenities, the clean, remodeled room, and the welcoming atmosphere. It’s great to hear that the check-in was smooth and that you felt comfortable without added pressure. We appreciate your feedback and are happy you found the value fair. We look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed April 12, 2026

      My parents have always stayed at Westgate since we were younger, and I've always loved Westgate, and I've never had a problem with it. It's always been my go-to hotel every time I go to Orlando. The check in process was super quick and easy. It took less than 20 minutes in total. The gentleman that helped me check in was super nice. Then I did the check out over my phone. I just dropped the key in the box, and it was super quick and easy too.

      It's always been a positive experience interacting with the staff. I had them come and drop off some towels a couple of times, and they were always super great and helpful. I've never had any problems with them. The food options are great. But I wish they would stay open a little bit longer. The resort location is phenomenal. Everything is always super great when we're there. Even texting them, asking them for something, they're always quick and responsive. It was definitely a great experience. Westgate Resort is always a recommendation to other people who are going to stay in Orlando.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Nathalie,

      Thank you for your continued loyalty to Westgate Resorts. We’re so glad to hear you’ve consistently had positive experiences, from quick check-in and checkout to helpful service from our team. It’s great to know you enjoyed the location and dining options as well. We appreciate your feedback on hours and your recommendation, and we look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed April 11, 2026

      We enjoyed staying at the Westgate Resort. When we checked in, there were several people in the line and it took about 30 minutes, but that wasn’t bad. The resort was nice and clean. It was easy to get to. If we get a chance, we’ll do it again.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Dan,

      Thank you for sharing your experience. We’re glad to hear you enjoyed your stay and found the resort clean, convenient, and easy to access. We appreciate your patience during check-in and your understanding of the wait time. It’s great to know you had an overall positive visit, and we look forward to welcoming you back again in the future.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed April 10, 2026

      Checking in and out of the resort was easy. Everything was great. The resort had a nice little outside venue with the DJ and a little luau and I watched it. It was fine. The only thing that I didn't like was when the power went oit for about four hours. I had no choice but to go to sleep right there. They didn't give us anything. But they did say it wasn't their fault. It was something that happened in Florida. My family is planning to go back because I might be graduating next year in Florida. So we are planning to stay at the Westgate Resort again next year.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Latoya,

      Thank you for sharing your experience. We’re glad to hear check-in and check-out were easy and that you enjoyed the outside venue, DJ, and luau atmosphere. We also appreciate your feedback regarding the power outage and understand how that impacted your stay. It’s great to know your family is considering returning for your graduation trip next year. We look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed April 6, 2026

      We had a competition out there, and Westgate Resorts was the hotel that the group that we went in with offered and showed us. We looked into it, and it was beautiful. Check in was easy and the customer service was top-tier, the best customer service I ever had. We were able to do a lot of cooking in our room because it had a whole kitchen. That was wonderful, because it was me, and my sister had another room. There were nice bars as well, and there was a sandwich shop. Even at the pool area, it was like Wild Bear. They had great food down there too. There were different places on site to eat. The only thing I hated was some of the places that I enjoyed closed a little early, but for the most part, it was really nice.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Dominique,

      Thank you for your amazing feedback! We’re so glad you enjoyed the easy check-in, top-tier service, and well-equipped kitchen. It’s great to hear you loved the dining options around the resort. We appreciate your note about hours of operation and will keep that in mind. We hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase

      Reviewed April 5, 2026

      I found Westgate Resorts and it was a nice place to stay. They had openings for us when we were going and the reservation, check-in and checkout processes were easy. The location was good too.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Julie,

      Thank you for your kind review! We’re so glad you found us and had a smooth reservation, check-in, and checkout experience. It’s great to hear the location worked well for your stay. We appreciate your feedback and hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Customer ServicePriceStaffRates

      Reviewed April 3, 2026

      I stayed at Westgate a couple of times. I went through a third party when I book, so the price was better. I liked the area and the old structures. The place offered a quiet stay and I liked the space. hey upgraded recently and it was really nice with the remodel. So far, I never had an issue except with my last stay, but they made sure they took care of it. So everything turned out fine. Their check-in and checkout processes were easy and the customer service was excellent.

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      Westgate Resorts
      Response from Westgate Resorts

      Hi Jazmin,

      Thank you for your continued stays with us! We’re so glad you enjoyed the quiet atmosphere, spacious accommodations, and recent upgrades. It’s great to hear our team was able to resolve your concern and that your overall experience remained positive. We truly appreciate your kind words and hope to welcome you back again soon!

      Best wishes,

      Westgate Resorts

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      Westgate Resorts Company Information

      Company Name:
      Westgate Resorts
      Year Founded:
      1982
      Address:
      5767 Major Blvd
      City:
      Orlando
      State/Province:
      FL
      Postal Code:
      32819
      Country:
      United States
      Website:
      westgateresorts.com

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