Complain about a product or service

Ambit

Nicole of Staten Island, NY March 28, 2009

Just wanted to put my 2 cents. I became an Ambit customer about 14 months ago and I have to tell you it was a very pleasnt experience all around. I received a travel voucher just for becoming a customer and stayed down in Atlantic City on Ambit.

More recently I received a statement from Ambit after 12 months as a customer. This statement showed me how much I spent with Ambit Energy and then compared it to what I would of spent had I remained with Con Ed as the supplier. The savings was moderate and I remain a very happy Ambit Energy camper.

Muriel of East Elmhurst, NY February 22, 2009

My mother is not well so I am her power of attorney. I signed her up for Ambit with the understanding that she will be paying less for electricity, but to my surprise the monthly bills escalated from an average of 80 to 150. Up until this date, our bill has not been lower and we are not using any more electricity then we used before. I need to know what is my mother's rights, because I believe Ambit need to be stand responsibility for its fraudulent and misleading advertising.

These high bills are causing us a hardship and currently there is a turnoff notice on our electric service. The bill for February has outstanding payments and the total is 454.31, our bill has never been this high.

Alan of Yonkers, NY November 17, 2008

i am a regional consultant with ambit energy and i can tell you that ivetta from rego park either did not pay attention at the presentation or she is working for the competition..first of all ambit only provides the electricity and natural gas. con ed still delivers it and bills the customer, so when she said ambit billed her fraudulently that was a fairy tale. ambit does not bill in new york.con ed does all the billing. she sais she signed a contract,fairy tale #2, ambit does not make you enter into a contract and has no credit checks and is a member of the better business bureau.

ambit saves you 7% off your bill for the first two months(this is provided by con ed for switching) and 1 to 2% of the tax on both the gas and electric portion of the bill.the tax is eliminated by the state as an incentive to switch.electricity is traded on the open market every day so the only guarantee ambit gives(in writing)is that they will be cheaper than coned within 1%. since ambit has been around it has averaged well over 5% on gas and 5% on electric.after 12 months ambit sends you a letter telling you what you would have paid if you stood with con ed and what you saved because you switched.if for any reason your bils where higher,ambit will refund the difference plus 1%.

ambits goal is to be the most respected energy provider in the industry and it has done that.some people dont realize that the delivery portion of there bill went up 23% by coned in 2008 in order to pay for infrastructure improvements.if you just compare your bills to last year and dont deduct the 23% you will think it is ambits fault when in fact it was coned that raised your bill.finally,if for some reason you where not happy you can call coneds 1-800 number on your bill and they will switch you back immediately.they are mandated by the public service comission to do this in order to protect the consumer..for more accurate info on this amazing money saving and money making opportunity go to www.fdrelectric.com

Ivetta of Rego Park, NY November 1, 2008

In April, 2008 Ambit Energy, in a local community meeting, convinced me, and other community residents, to switch their energy provision services over to them. At that time they promised overall savings of at least 1% a year, with promotional 2-months' savings of 12-14%. All of the above was guaranteed in their contract, which was nonbiding to the consummer (at any time discontinuation of their services was allowed).

In reality, they'd billed me three times the energy costs of the local company (Con Edison) and never honored their promotions.

I'd contacted them in Sept.2008, questioning their practices and was given a vague answer of savings in the future. At that time I demanded to discontinue provision of services with Ambit Energy and asked for the refund of 1560. Alas, the company still continues to bill me, never having complied with my requests.

Fraudulently billed 1560

Ivetta of Rego Park, NY November 1, 2008

Upon singning the contract with Ambit Energy in April, 2008, I was promissed savings of at least 1% a year on energy costs, furthermore Ambit Energy had promissed 12-14% promotional savings on the first two months' bills and future competitive pricing on energy supply. As it turned out, not only did they not keep their promise, but they ended up costing me 3 times more in energy bills in the past 6 months, than the local energy supplier would have.

In September, 2008 I'd contacted Ambit Energy and demanded for them to stop supplying energy to my household, and requested a refund of frodulantly obtained moneys to no avail--they continue biling me. Ambit Energy had misrepresented themselves to me and many in the neighborhood by guaranteeing savings on energy costs, but in reality ending up costing me 3 times more the amount of the local energy market.

Ambit Energy had frodulantly billed me the amount of 1560.

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