Arizona Public Service (APS) Reviews

I wish we could choose which utility company we get to have because I would pick SRP. I understand how rates go up every once in a while, but the increase in the last five years has been Ludacris. People are paying high cost as it is and barely affording to live, and you want to increase our utilities. SRP is not doing that to their customers. It makes me want to move and I love it when you see your bill from last year and tells you well your bills higher this year yeah no crap because of the rates and they keep increasing it.

APS lobbies and forces its customers to use their service. I have SRP for my irrigation but APS for electric with no choice to use SRP! APS charges more than SRP and continually keeps raising their rates. My high electric bill in summer in 2019 was 600 and in 2025 850! It also took them 3 years to finally come trim the trees away from the power lines right after I paid 3K to do myself. This company is the devil! Please advise consumers on how to let AZ know we want a choice in our electric company. Being forced to use them because of where you live gives the consumer no choice and they can just keep charging more. Something needs to be done. Please help!

Our electricity goes at least once a week. They never fix anything. Every time it rains, winds or lightly gusts you can guarantee you won't have power. This is ridiculous! You suck so so bad and want to raise prices for this shit!

Like other utility companies, APS have forgotten the people! That without the people their money this business would not exist, and yet, they like to overcharge everyone. To fill the top people's pockets. And the people never see anything financial return. They charge way too much on their services, their reconnection fees if shut off, they are despicable. It's time for the people to come 1st, business 2nd, start giving better options, arrangements for everyone. Especially during the most expensive time of the year, in which these companies like to take more from already struggling people. No compassion, no respect, it's time these utility companies start asking the people to vote on rising costs. Honestly, when the financial % raises, it should only raise for the people, not businesses. Time for these companies to be put in their place.! Put us the people 1st.

APS is so crooked!! Charging 700 to 800 a month in the summer, even with solar!! Then want a rate hike increase. Disgusting, they are able to get away with this! Wasting hard workers money, and no one goes to work to fork over hard earned money to this scammer place!! Absolutely crooked and it shows!!!

Never in my life have I been treated this heinously from a utility company. From ANY company. Doubling my bill so you can give my money to a party I do not belong to is the utmost in abuse. Where is your INTEGRITY?

Horribly! Buckeye AZ is well over 115! I’m a female landscaper all day long outside come home. I start watering and taking care of my apartment. Power goes out. Says I’ll be back on at 10 PM 945. Got another text power will be out till after 2am. I work at 4. I can’t get out of the heat and not for nothing. My child has over 85° he said too. I can’t get anyone on the phone to get this power up and running. I can’t miss work. How else am I gonna pay these power? These people keep overcharging everybody. They don’t care about people. They overcharge this payments to pay for their court cost. We’re also paying over the price that we are using. They're scamming us and trying to make us pay payback but can’t even get the damn power running worthless. I’ll shut them down.

Terrible experience since switching to APS from SRP. Shared house with roommates - one roommate entered her bank info wrong so the payment was returned twice in one month without us catching the incorrect bank info. Therefore, APS removed electronic payment capabilities for TWELVE MONTHS. Meaning we now have to go out of our way every month for the next YEAR to pay this bill. APS did NOTHING helpful. “It’s our system, we can’t change it”. I can’t wait to move and use SRP again.

I own a business and have been the same location for over 10 years. I was diagnosed with stage four breast cancer nine months ago and have been fighting the disease, fighting for my life, all the while trying to keep my business. I was Late twice (I do Not owe them money) paying my bill. I just received my bill and they are placing a $4300 deposit requirement on my bill. I contacted customer service and explained what I have been experiencing over the last eight months. Two months ago I couldn’t even walk. I had been hospitalized three different times due to side effects of chemotherapy. I spoke with a supervisor, who tried to see if she could do anything, but they wouldn’t. They said they will hold my $4300 for two years!

The less power I use, the more they raise rates to keep my bill the same or higher, month after month. In addition, their website is "down for maintenance" repeatedly and regularly, so I can't even log into my account to monitor my power usage on a regular basis. Apparently "reduce, reuse, recycle" isn't something they've heard of. This is an organization of criminal scumbags and I'll be going completely off-grid as soon as I can afford it.

APS is hosing the public. Campaign donations from APS to Corporation Commission need to stop. APS' lobbying needs to end. Perhaps APS needs to be taken over by the state. How are we citizens supposed to pay 3 to $400+ a month for electric? Our Dimm Gov won't do much, she needs to be primaried.

Far as I’m concerned, APS does fraudulent activity. I’ve been charged for months asking. Why am I being charged for a meter that has no service on never get an answer never get an answer then finally almost after about a year. I get an answer. They told me, "Oh well you should’ve just turned that service off for that meter a long time ago." That was never an option. I was always told the meters were linked together. Now when I ask APS for a credit, they say, "Well here’s $50. Have a great day." Cost of doing business with APS. Some of the worst customer service I’ve ever dealt with. What a monopoly Arizona.

I had service set up for a rental I have. They sent the final bill and I tried to pay it online. When it said that nothing was due, I noticed that the account numbers didn't match up. So I tried to create another account but it would not let me. So I called customer service and she told me since the service is being shut off, I could just pay it over the automated phone service and be done with it. I told her I would need to be using the service again when my tenants move out and she said "Just use another email". I don't have another email so I asked her to merge the accounts. She said she couldn't do that and that I'd have to come up with a new email. So, now I have to pay a convenience fee because they messed up my accounts. IT THIS KINDA SERVICE THAT HAS YOU WITH A ONE-STAR RATING!

We signed up for budget plan. ✔️ We signed up for off peak rates. ✔️ We used less electricity than last month, year. ✔️ APS sends an email saying we are raising your budget rate because???? we can.... Guess I'll switch to a different power company for a better price.... Oh, I can't.... Monopoly??? Thanks government for nothing!!!!

First off why are we paying their court fines??? They aren’t even hiding it, it’s right there in your bill. So they aren’t being punished for their corrupt ways. I have solar, live in a 1500 sq home and my bill is almost $400. Prior to this home I lived in SRP territory in a 2500sq home with 2 AC units, had the AC set at 76 to 73 most days and my bill still wasn’t as much as APS. I think the consumers should be allowed to choose who they want power through and not forced to rely on a corrupt business who’s openly stealing from their customers.

Insanely expensive. We live a regular life, keep our AC at 77, have a 1,500 square foot home and our bill was $500 last month. How can anyone afford this? Rate hikes are insane, fees are insane, we are using the Time of Use plan and our "on-peak" usage for the month was only $56... This is ridiculous. Horrible rip off and there are no other options.

I recently purchased a property in Phoenix. I am trying to get the service turned on for the location. APS doesn't recognize the address even though they know they service know they do service the location. They told me to get the meter number to turn the system electric to the condo. However, they cannot tell me how to identify which meter is mine.

I recently received a postcard from APS touting the success of their "Avian & Wildlife Protection Program." The postcard states that the program "helps ensure the safety of Arizona wildlife, especially raptors," and "we use a variety of protective materials.... to help safeguard the birds." I laughed out loud and felt compelled to set the record straight, as this appears to be just a PR maneuver. El Valle Drive in Chino Valley, AZ has had numerous instances of ravens and other birds being fried on the lines. Residents have seen the birds dead on the ground under the lines, or hanging lifeless up at the top. One raven that was injured in 2022 actually survived the fall to the ground with a broken wing and is seen walking around the neighborhood to this day (April 2023), dragging his wing behind him. APS must be aware of the situation because they recently sent a repair team to fix a power outage where a bird was still caught in the line. Please fix this!!!

I am outraged at the number of fees that APS adds to my bill. I have solar and by the time they add their fees, I pay more than my friends without solar. I'm outraged that there are no competing energy companies in Arizona.

I read some of the reviews here and it is nothing new to me. They are correct, in my case. I pay more for fees and charges than electricity. Sometimes far more, in fact. I left town for two and a half months. I unplugged everything I could and turned off the rest (like the a/c and heat). I left the refrigerator on a low setting, left my security system on, and left my fish tank pump and energy efficient bulb running.