Complain about a product or service

Consumers Energy

Harry of Byron Center MI (10/29/08)
Short Version: After comeing home from a two week vacation and opening my electric bill I knew somthing was wrong. I had $159.00 bill for two weeks of service with out running any a/c. My last bill was $97.00 for a full month. After checking some of my other bills I went outside to read the meter, thats when it really got strange. The meter was reading numbers in the 47,000 range and my bill readings were in 76,000 range. after checking futher I found out that the meter number on the bill did not match the meter on my house??

Seems I have been paying someone elses electric bill since I moved in almost eight years ago.

After several hours ont the phone I finally got through to them what was going on. They siad they would put a hold on my account and don't pay any bills until I was contacted. After a week or so I thought I better get something in writing if I was not going to pay my bill. But they couldn't do that I would just have to trust them that they would not shut my electric off.

I then called Michigan Public Srevice Commission to file a complaint. Two days latter I got a call from Ms. Dalton in there complaint department.

She said that there new computer system was causing a lot of problems and she wasn't sure how long it would take. On my third bill the credit showed up, no break down of how it was figured just numbers, over $2,500.00.

I called Ms. Dalton back and ask for a break down, she said that a Ms. Boerman did that work and she gave me that number. Called fir five day, never got a return call. Called Michigan Public Service Commission again and told them the story, next day I got a call, said I would get a break down by the end of the week. I did, but the did not figure any interest. According to the Public Service Commission they have to pay 7% compounded yearly.

I called Ms. Dalton again, she said that Ms. Boerman would have to do that.

Again no return calles from Ms. Boerman. I called the Public Service Commission again. The next day I get a call from Ms. Dalton, she ask how much did you figure the interest would be? I figured about $305.00, She figured over $500.00. She wanted me to tell her how to figure it, pretty sad. we agreed on $298.06.

I requested my credit to be sent to me in the form of a check, but haven't seen anything yet, five weeks latter. Consumers energy told me at the begining of all this that the wrong meter on the wrong bill is common, mostly on apartments, not houses, and not for eight years. They have a department that just works on wrong billing. How many people never received the 7% interest that was due them?? Still waiting for my check!

According to the Michigan Public Service Commission they only have to go back three years for over payment and one year for under payment.Would like to see what eight years credit would be.Also would like to know if they pay 7% on all of there credits that are due? I hope that every thing is OK now,if I get my check.

Steven of Clawson MI (10/28/08)
I opened a work order on 10/13/08 to have Consumers Energy bolt my gas meter to my house because it got pulled away from the house while a city road construction added a new gas line to my house. I was not told I had to be home since it was outside the house. After calling on 10/20/08 I was advised the worker was not able to tighten the bolt because no outlet access for the drill.

I rescheduled for someone to come out on 10/21/08 which the worker did but then looked at the meter and said the tubing going into the house is not at code due to a flex line. The worker stated they would need to reschedule and I was given a date of 10/28/08. I took the day off from work and called around 1:30pm on 10/28 to find out this was scheduled at 11/2/08 which is a Sunday. I asked if they schedule jobs on Sundays and was told by a Kristin no they do not but do not change the schedule. She was rude and turned the story around stating I called and made it for 11/2/08.

I tried to explain to her I took a day off work and was given the date of 10/28/08 and to be avaialable for the access to the house.Again the customer service rep was rude. I asked to speak to a supervisor and Kristin advised me they could not help me and to let it go and keep the schedule.

I still have a flex line as a gas connection which is not at code and I feel this is now a safety issue.

Brittany of Charlotte MI (09/08/08)
I don't feel that the readings are correct for my bill. When i moved in I think they might have messed up on the begining reading. One month I'll pay around $60 and the next month $550. Something is obviously wrong with that. There was supposed to be a hold on my account while I was waiting for consumer affairs to contact me and no one ever did. So on top of all that I have been charged late fees because they took the hold off of my account.

Kaprice of Coldwater MI (08/28/08)
I called because I received a shut off notice about my Aug. 15th bill. I called to dispute my bill on July 28th. #1000537090 I was told by the senior representative to disregard my bill until I was notified within 5 days. On Aug. 6th, I sent an email to Consumers Energy, because I had still not heard from anyone.

Finally, I wrote an article in the local paper and got a response from our State Rep. and then got a call from Consumers on Fri. Aug. 21st. I told her I would send out payment for the past due amount soon. So, when I called to dispute the shut off notice the girl stated so what do you want me to do. I let her know I disputed the bill and she can't shut if off. She stated she could once the next months bill was generated. Is this truly how it goes? It's too bad I can't pick who supplies my electricity. WHERE IS CUSTOMER SERVICE ANYMORE?

Pia of Warren MI (07/05/07)
I have lived in my home since August 2001 to the present. I recvd a bill today in the amount of 1,372.45 the explaination I revcd from Consumers Energy was that my meter hasn't not been an actual reading for 18 month only estimated I would like to dispute this bill considering that my month bill estimated payment during the winter months were between 275-400 a month in which is inaccurate considering that for the past two year my boiler has been broken my family has used space heater. During the summer months my bill averages 100-175.

In 2001 I had a family of 4. In 12-03-2003 my husband was killed that reduced my family to 3. I would appreciate it if someone would look into this matter. There is an gross adjustment to my bill without sufficient explaination.

Gary of Plymouth MI (01/29/07)
After signing up for new gas service, they sent me a carbon monoxide detector without any prior notice. when it came to my door, there was no shipping invoice or receipt. i thought it was something to do with the apartment complex and i had no idea that I would have to pay for it. i opened it and when i got my first gas bill they were charging me $110 for this device. they will not take it back because it was opened. this is a scam.

$110 or i assume they will turn off my gas.

Windy of Grand Rapids MI (09/29/06)
Recieved a letter in July regarding forestry line clearing in our area. Called MS Alicia Starks on 7/20/06 and 7/24/06 and left messages for her. She returned my call in August and explained to me there would be a exception to cutting down over ten 25 foot evergreens that border my yard from a busy 55 mile/hr road. She explained since they were a road buffer they would only trim them up.

I told her there were 2-3 trees that were close to the pole that may have to come down, and I didn't mind this, but we did not want our land scaping cut down to nothing(the area cleared was clearly landscaping). She said she would talk to her supervisor and that either she or her supervisor would be out to look at the situation and to talk to me about it. Yesterday I came home from work and all the trees were cut down completely.

Now a baren burm next to the busy road where our beautiful pines once stood. Property value dropped $50,000. Safety issues now that the busy road is right in our back yard, and the cost to replace such a road buffer is high.

Donna of Flint MI (08/22/01)
We have contacted Consumers Enegy several times about our outrageous bills. Our bill have been 300-400 dollars a month since we have lived here. We called them and they came out and said we needed a new meter so they put one in and our bills are still the same. Our meter is set on F(for fast) I contacted them again after asking around and checking throughout the neighborhood and after seeing nobody elses meters spun that fast and their bills weren't have as high as ours even with some people running their AC's all day. Something just don't seem right to me. They said it was suppost to do that. We were on a payment plan a month and we pay 220 a month to be on that.

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