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Harry of Byron Center MI (10/29/08) Seems I have been paying someone elses electric bill since I moved in almost eight years ago. After several hours ont the phone I finally got through to them what was going on. They siad they would put a hold on my account and don't pay any bills until I was contacted. After a week or so I thought I better get something in writing if I was not going to pay my bill. But they couldn't do that I would just have to trust them that they would not shut my electric off. I then called Michigan Public Srevice Commission to file a complaint. Two days latter I got a call from Ms. Dalton in there complaint department. She said that there new computer system was causing a lot of problems and she wasn't sure how long it would take. On my third bill the credit showed up, no break down of how it was figured just numbers, over $2,500.00. I called Ms. Dalton back and ask for a break down, she said that a Ms. Boerman did that work and she gave me that number. Called fir five day, never got a return call. Called Michigan Public Service Commission again and told them the story, next day I got a call, said I would get a break down by the end of the week. I did, but the did not figure any interest. According to the Public Service Commission they have to pay 7% compounded yearly. I called Ms. Dalton again, she said that Ms. Boerman would have to do that. Again no return calles from Ms. Boerman. I called the Public Service Commission again. The next day I get a call from Ms. Dalton, she ask how much did you figure the interest would be? I figured about $305.00, She figured over $500.00. She wanted me to tell her how to figure it, pretty sad. we agreed on $298.06.
I requested my credit to be sent to me in the form of a check, but haven't seen anything yet, five weeks latter.
Consumers energy told me at the begining of all this that the wrong meter on the wrong bill is common, mostly on apartments, not houses, and not for eight years. They have a department that just works on wrong billing.
How many people never received the 7% interest that was due them??
Still waiting for my check! Steven of Clawson MI (10/28/08) I rescheduled for someone to come out on 10/21/08 which the worker did but then looked at the meter and said the tubing going into the house is not at code due to a flex line. The worker stated they would need to reschedule and I was given a date of 10/28/08. I took the day off from work and called around 1:30pm on 10/28 to find out this was scheduled at 11/2/08 which is a Sunday. I asked if they schedule jobs on Sundays and was told by a Kristin no they do not but do not change the schedule. She was rude and turned the story around stating I called and made it for 11/2/08. I tried to explain to her I took a day off work and was given the date of 10/28/08 and to be avaialable for the access to the house.Again the customer service rep was rude. I asked to speak to a supervisor and Kristin advised me they could not help me and to let it go and keep the schedule. Brittany of Charlotte MI (09/08/08) Kaprice of Coldwater MI (08/28/08) Finally, I wrote an article in the local paper and got a response from our State Rep. and then got a call from Consumers on Fri. Aug. 21st. I told her I would send out payment for the past due amount soon. So, when I called to dispute the shut off notice the girl stated so what do you want me to do. I let her know I disputed the bill and she can't shut if off. She stated she could once the next months bill was generated. Is this truly how it goes? It's too bad I can't pick who supplies my electricity. WHERE IS CUSTOMER SERVICE ANYMORE? Pia of Warren MI (07/05/07) In 2001 I had a family of 4. In 12-03-2003 my husband was killed that reduced my family to 3. I would appreciate it if someone would look into this matter. There is an gross adjustment to my bill without sufficient explaination. Gary of Plymouth MI (01/29/07) Windy of Grand Rapids MI (09/29/06) I told her there were 2-3 trees that were close to the pole that may have to come down, and I didn't mind this, but we did not want our land scaping cut down to nothing(the area cleared was clearly landscaping). She said she would talk to her supervisor and that either she or her supervisor would be out to look at the situation and to talk to me about it. Yesterday I came home from work and all the trees were cut down completely. Donna of Flint MI (08/22/01) Report Your Experience
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