Complain about a product or service

Dominion Resources

Joanna of virginia beach, VA November 5, 2009

my power was turned off. I asked them for a payment arrangement and they flat out refuse. And i informed that i have contacted the taxpayer advocate service and i claimed "hardship due to monies from the IRS that I have not received" and they refuse to listen and they TURNED OFF MY POWER.

I have a child at home and he is goes to online home schooling, in which he needs the internet to do his school work and this is in compliance with the school board of virginia.

ALL I WANT IS FOR THEM TO TURN ON MY POWER UNTIL THE TAXPAYER ADVOCATE SERVICE WORKING ON MY CASE, CONTACTS THEM. All the food in our refridgerator spoiled. we are in total darkness. my son cannot attend school (online), it is very cold, we have to eat out, we have to take cold showers and i am afraid that we will get sick with the flu.

Misty of Midlothian, VA October 9, 2009

In February of 2008 My home of 11 years was foreclosed on. I was able to reside there until July 11, 2008. There was an outstanding balance of 1588, for electrical service. I was jobless and homless. I found a job in October of 2008 working at Mcdonalds and I resided with a friend until May of 2009. At which time I was approved for an income based apartment. I was informed that I had an outstanding balance and that VA power wanted me to pay 500. for 3 months on top of all my other bills. I don't make enough money to pay that type of arrangement. I have to pay Child support also. I paid dominion va power 71.18 on September 30, 2009 and then on October 1, 2009 my power was disconnected because Dominion Va Power said I didn't pay enough.

The new balance is 1833.43 I cannot pay that amount in full. I asked them if I could make good on the apartment if we could come to a reasonable agreement for the remaining balance. I asked them if my parents could turn it on in their name and they said no that the balance had to be paid in full. I have spoken to the state corporation commission and they cannot help me. I think that it is unfair for someone that is trying to work cannot get assistance through the government because I make too much money. I have tried to apply for other jobs and yet I have been unsuccessful. I even got put in jail because I couldn't pay my child support. What kind of a world do we live in that people have to live without electricity when it is getting cold outside. I have no other options. I also applied for assistance with the Chesterfield Colonial Heights Department of Social Services. But because I make 9.50 per hour it is too much to qualify. I make enough to qualify if it is based after taxes and insurance but not before.

Charlene of Colonial Heights, VA April 21, 2009

Charlene of Colonial Heights VA (04/21/09)
we own a small ice cream shop. our local electric company has bad wiring in area of our shop. we keep getting brown outs and power blinking on and off and power surges. the power surges damaged our ice cream shop equipment value 20,000 cost of repairs over 3,000 we lost a week out of work and all compressors were damaged due to the power surges. our insurance wont pay as its the electric companies fault. bad wiring!!

they came out replaced 1 of their burnt wires from pole to our building. we filed a claim with them for damages and they refuse to pay. they say its out of their hands. they admit the whole area is planned for rewire in a 3 block area around us in next 3 months. we have paid to have some equipment repaired but several large pieces of equipment that we need is not working as we cant afford all the repairs. our shop just opened in oct 2008

the brown outs and power surges happen constantly and we keep losing eqipment and stock due to dominions faulty equipment, power lines. refrigeration company said that due to power surges it burns up windings etc in the equipment. we have lost 4 pieces of equipment. we need help!!

we are about to lose everything due to income lost becouse of dominions power surges damaging our equipment. everyone is afrad of them and wont help us. other people have complained to them about power surges and dominion wont help. they say their not at fault. we need help but no one will help us as they are afraid of dominion. you most likely wont help either or will say we dont know what you can do. but i was advised contact youll. we need help. does anyone have the guts to fight these people and their company and help the little people.

with all the burnt up compressors and switches we cannot sell what we are supose to sell. we are having to make 2 trips a day to our shop when we are closed/off to check equipment and our food stock to make sure power has not shorted out something. weve lost over a week from work do to equipment damage. we are losing sleep due to worry if we are going to lose everything again and again.

Kimberly of Midlothian, VA April 10, 2009

Kimberly of Midlothian VA (04/10/09)
Does anyone know why we are paying this additional fuel cost/delivery fee, (mine is about 80 per month) on top of our electric bills? It appears that this began last summer when gas prices were very high. Gas prices have been much lower, and yet, this fee remains???

Loriann of Sterling, VA March 16, 2009

Loriann of Sterling VA (03/16/09)
I was part of a budget plan that was not supposed to exceed the budgetted amount. I was hit with triple the amount less than 6 months later. I cannot afford this bill and they left me with no choice, no help.

Carlos of Arlington, VA March 15, 2004

Carlos of Arlington VA (03/15/04)
Dominion Power is overbilling for my electricity use. I have complained to them since the beginning of February and they promissed to investigate, however, a month went by and nothing has been done. Instead, I received another over priced bill.

I live in a two bedroom apartment with a room-mate. Both of us work 10-12 hours everyday. Rarely, we have a day off. We don't cook and keep the thermostat below 60 when not home. My landlord pays for hot water.

Dominion Power has sent me 3 bills with an alarming kWh usage. In January, February and March the bill is charged for 2168, 2778 and 2400 kWhs, respectively.

I have compared the kWh usage with friends who own houses and large families and their kWh usage is similar to mine. I have lived in comparable size apartments and the highest I've paid, in kWhs, is 1100.

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