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DPI Energy

James of Houston, TX September 9, 2009

I recieved service with DPI energy in August and havent recieved a bill. in a month in my service was disconnected. i paid 129.00 to get service. Now they said i owe them 206.00 dollars with now bill. I live in a one bedroom apartment.

Zayra of pasadena, TX September 4, 2009

I saw this add on tv and internet about this company that sells pre-paid energy and since i was moving i needed energy service. They said "no contract", " no deposit", no i.d., just pay 129.00 for your first month everything included (fees that may applied that is) so i thought it was a good deal since i didn't want no contracts and 129.00 is a cheap cost if you think about it. I call the phone # and this lady "Ana" reasured to me everything i just wrote, no contract, just pay 129.00 and you're good to go.

And then she said if you pay an extra 60.00 they conect the electricity at the next day. so i did, i paid 189.00 plus 4.00 for fees. Now they say because i deposited after 4pm she could not do anything and plus she placed the order for "simple plan" and that did not included the 60.00 so the only thing they can do is put it on credit for my bill but the lights won't come untill the 9th of september and today is 4th. The real problem came later...

I call custumer service and "Samuel" answer, he explain to me that the 129.00 i paid is a DEPOSIT and my bill for the first month will arrive "soon" this is because the will charge me based on the use of electricity this adress has had in the past!! so i asked " then you might charge more of what i will use??" and cinically he said "YES, THIS IS HOW THIS WORKS" then, he said if i drop out before six months they will charge 270.00 for early cancelation fee!! WHEN THEY SAID NO CONTRACT.!!!!! wHAT CAN I DO? I SEE THIS AS FRAUD!!

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