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Duke Energy |
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Deanna of Cincinnati OH (05/05/08) Susan of Selelrsburg IN (03/26/08) Neither the disconnection nor the final bill were taken care of as requested. Our lives put in danger as the electric was still live and we were in the property trying to save items after the initial flooding. When I called to enquire I was told not final bill would be created as our account was delinquent. I gave them the account number I had and the CSR argued that was not my account. I assured her it was as my name was there and I had made payments under my name and that account number. Allshe wanted to due was argue about whose fault it was my payments went to the wrong place. I faxed her a copy of my account as printed from Duke's account page as well as electonic copies of payments made from me to the account. No further contact was made. Today, 3-26-08, I rang and spoke with 2 other reps who again wanted to argue about there being 2 accounts with my name but not wanting to take responsibility to help resolve the issue. So there will still not be a final bill as requested and still showing as delinquent.
I am very frustrated in this company's refusal to take responsibility and assist in resolving an issue such as this. I need to get everything resovled, pay the final bill and move on to recover from losing almost everything in our home. Secondly, by having multiple accounts the payments I made have been applied to the wrong account thus showing in whichever account is the coorect one that I am delinquent. Thirdly, the longer the wait to turn off the power as requested 1 week ago, the more I will be charged. The fact the house is damaged I am afraid usage will reflect incorrectly and be more than actually used in the few days from the end of the last billing cycle and the day we fled the property. Shirley of Miamisburg OH (03/02/07) Report Your Experience
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