Complain about a product or service

Duke Energy

Deanna of Cincinnati OH (05/05/08)
Duke energy is in the practice of estimating utility bills instead of having the meter read to generate an actual reading. I have rental property. Tenant moved out and the apartment was empty for 4 months. We always have utilites turned on before a new tenant moves in to make sure everything is working properly. We had the utilities turned on but nothing was used during this 3 week time before the tenant moved in and had the utilites put in her name. When I received the final bill it was ESTIMATED and an outragous usage amount on it.

The meter is on the outside of the house so no excuse to why the meter was not read. On the bottom of the bill it states to save money they are estimating instead of sending a meter reader to get the reading. Also, upon transfer of utilities into tenants name Duke stated they estimated that reading. How in the world can you estimate and beginning and final meter reading. The customer service reps are disrepectful and argumentative. I am in the process of moving forward with a complaint to PUCO. I have several tenants and properties where Duke is estimating bills instead of acually reading the meter.

This is very costly and expensive. Duke is providing a service and charging an estimated amount of bill for the purpose of overcharging the customer. This economic loss is in the thousands of dollars.

Susan of Selelrsburg IN (03/26/08)
Our home was destroyed by floods 3-19-08. I called to have power turned off for safety. I also asked a final bill be created as we would not be moving back into the house.

Neither the disconnection nor the final bill were taken care of as requested. Our lives put in danger as the electric was still live and we were in the property trying to save items after the initial flooding.

When I called to enquire I was told not final bill would be created as our account was delinquent. I gave them the account number I had and the CSR argued that was not my account. I assured her it was as my name was there and I had made payments under my name and that account number. Allshe wanted to due was argue about whose fault it was my payments went to the wrong place.

I faxed her a copy of my account as printed from Duke's account page as well as electonic copies of payments made from me to the account. No further contact was made.

Today, 3-26-08, I rang and spoke with 2 other reps who again wanted to argue about there being 2 accounts with my name but not wanting to take responsibility to help resolve the issue. So there will still not be a final bill as requested and still showing as delinquent.

I am very frustrated in this company's refusal to take responsibility and assist in resolving an issue such as this. I need to get everything resovled, pay the final bill and move on to recover from losing almost everything in our home.

As a result of not turning off the power my life, as well as those trying to help me rescue belongings, was put in jeopardy. We could have been severely injured or killed as there was still quite a bit of water in the property and live electricity.

Secondly, by having multiple accounts the payments I made have been applied to the wrong account thus showing in whichever account is the coorect one that I am delinquent.

Thirdly, the longer the wait to turn off the power as requested 1 week ago, the more I will be charged. The fact the house is damaged I am afraid usage will reflect incorrectly and be more than actually used in the few days from the end of the last billing cycle and the day we fled the property.

Shirley of Miamisburg OH (03/02/07)
We have had a mild winter up to February. Our gas prices at the pumps even went down, but our gas and electric bills did not move. Duke energy has been raising there prices since November to January so in February they dropped a little.I know it was cold for 3 weeks but I recieved a $400 bill for one month. I have lived in my home for 7 years never have I even came close to that. What about the mild winter they raise theit prices so they dont loose money. Is anyone going to stand up to these money suckin companies?

Americans have to work more to pay bills and make everyone else rich. What an American Dream! You dont even get to enjoy the fruits of your labor. Just going deeper in debt. Shame on the government not doing there job.

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