Complain about a product or service

National Grid

Chris of Latham , NY October 17, 2009

When I moved out of the apartment that I owned I shut off the gas and continued service with National Grid. I knew that it would be easier to move the service to a new tenant as opposed to stopping and starting requiring a service call to the house. A month passed with absolutely no gas usage and I was charged a minimum usage fee and a delivery charge. I requested a credit since I had not had any usage at all and this was the response: "Your bill includes a basic service charge for electric and gas. This charge is the same regardless of how much energy is used during the billing period. No adjustments will be made to your final bill."

At very least they should remove the delivery charges as they have not delivered anything. In fact I saved them the trip to come and physically turn the gas off and on. Next time I will be calling them to do just that, which has to cost them more. I usually pay ahead, for now on I will schedule payments for the last minute. No sense in letting them have my hard earned money ahead of time.

National Grid has operating expenses, I understand that. But their expenses should not be my responsibility if they have not delivered anything for the time period in which I am requesting a credit. In my opinion this is no different than having had the service shut off, nothing was provided, nothing should be charged. Like I said next time they are coming to turn it off and turn it on. When a tenant leaves I will tell them to call in their final bill and I won't have it started until I plan to use the services again.

If I find any petition's to regulate them further, I will be signing it. Their inability to be reasonable has led me to focus energy against their continued unfair practices.

vanessa of middle village, NY August 12, 2009

On april 2009 I was oweing approximately 2000 to national grid. winter bills was coming very high and due to income decrease I was not able to catch up. I applied for heap and was denied. I tried numerous time to get into balance billing and extensions, that was also denied due to past delinquencies and failed obligations.

Comes June suddenly I finally came to an agreement with a representative from the company and they put me on balance billing and extensions needing only a 500 payment and next month I would pay 520 approx. next month which is july I recieve a bil for 1300. I then explained to th representative that I had made arrangements they told me that due to a gap I'm still responsible for 1300.

I have made numerous large payments but they refuse to keep ther part of the bargain. they now took me off balance billing and now I stuck with oweing a large amount. summer my bill was only 99, why wuld they put me to pay 379 on balance billing in the summer when my bill comes low than to let me catch up to my bill. numerous shut-off notices sent to my address and I have tenants. They made me believe I have no choice. so now that winter is right around the corner they take me off.

I am not in a position to throw away money. I have alot of bills that need attention. I don't need a business at this point to scam me. help me please get to the bottom of this. at this point I don't want to overpay any company, knowing that I have many more other debts that I am trying to catch up.

Pamela of Jamaica, NY July 29, 2009

After not receiving any billing statements for several months I contacted National Grid on July 22, 2009 and was told that National Grid had changed my mailing address to a post office box (I had no knowledge of this). I asked them to change the mailing address back to the physical address where service is received and mail me the missing statements. I was told it should take 3-5 business days.

On July 29, 2009 I contacted National Grid to inform them that I never received any statements and what could be the problem. The problem is that National Grid did not change the address to where service is received and that they will try to mail out the statements again.

The afternoon of June 29, 2009, collections knock on the door looking for payment. I then called National Grid and was told 'you should have paid the bill whether you received a statement or not'. I responded that I refuse to pay for a bill unless I review it and was told that 'my service will be interrupted if I do not pay it immediately.'

What kind of service is this? they change my address to a made up address, I correct it, they continue to mail the statements to a made up address and now they send someone to turn off my service? I am now worried that I will not have gas service due to National Grid's neglect.

Gaetana of Brooklyn, NY July 21, 2009

I have been living at my residence since 1975 and in all the years of experience with any utility company, this NATIONAL GRID is the worst yet. They have sent out an employee of NATIONAL GRID 2 times to my house to collect the past due amount IN CASH regarding my winter bill that soared way into outer space with their high prices. Everyone is feeling the crunch lately and I am included in that scenario. I have been making payments each week when I get paid as to not have my gas turned off. I just owe them under #400 now, since all these payments have been made and still they want to shut off my gas.

I understand they need a Court Order to dig up the street to shut off my gas if I don't give them access into my house. Why should I have to give anyone CASH even if they have proof of who they work for or anything, I don't have that kind of money sitting waiting for a NATIONAL GRID person to come and claim it..No way. I always pay my bills online and even NATIONAL GRID payments. They have denied me access to the website even though I've been making payments every week to lower my past due amount. That's not fair to me.

Leslie of Little Falls, NY June 27, 2009

I am angry beyond belief right now. This couldn't happen at a worse time for me. My financial situation is in shambles and just got my checking account straightened out yesterday and am finally back in the positive. I turned off all my auto pay bills and am barely keeping my head above water. And then yesterday, National Grid nails my account with a 250 payment that I DID NOT AUTHORIZE!!! So now I'm back in the negative, and my bank won't reverse the charge because it was an auto payment, and National Grid won't transfer the funds back to my account or refund me because they're A*******.

The lady on the phone said, "Well, I see here that you authorized a ONE TIME PAYMENT for 250 back on May 25th... and then we emailed you (to my old email address which I haven't used in over a year) a notice stating that the system would be processing another payment for 250 on 6/25 but we didn't hear back from you so it was processed."... WHAT!?!? I NEVER AUTHORIZED OR SCHEDULED THAT FREAKIN' PAYMENT!!! That's what "ONE TIME PAYMENT" means!!! Do I have ANY rights in this matter? Do they seriously not have any way to refund me or transfer funds back to my account like they're claiming!? How is this possible???

Diane of Islip Terrace, NY June 25, 2009

I recently complained about a new charge called a "billing charge." I was told it is for someone to come and read the meter. I read my own meter and called it in; now the billing charge has DOUBLED on my new bill!

Diane of Islip Terrace, NY June 19, 2009

There's a new charge on my bill called "billing charge." I was told it's for the meter reader to come out and read my meter. First of all, I read my own meter and call it in. Second, I was told the billing charge was originally part of the basic service. The charge for my basic service is still the same. What's the next bogus charge going to be?

molasim of new york, NY May 13, 2009

well me and my roomate sharing a two bedrooms apartment when i first move in the apartment he asked me to put my name on the gas bill nad told me that him and his girl friend will pay the bill which they never did for the past one year and half and the bill is now all to 4500.

LEONORA of STATEN ISLAND, NY May 7, 2009

I admit I fell behind in payments so I went to the office and paid by check 150.00. My payroll company made an error on payroll and the funds were short so the check bounced. I asked both a CSR on the phone and a rep at the site if the check would be redeposited and they said NO - definitely NOT. I went to the office and paid them 150.00 in cash. Now they have redeposited the check and have another 150.00. THEY LIED TO ME. They said they would NOT try to redeposit the check and they did.

molasim of new york, NY April 28, 2009

I move into this two bedrooms aptaretment with a room mate that i meet there and he asked me to put my name on the gas and heat bill so i did the moment that i gave my ss# i used to have a balance with national grid the tele told me about the so i told him to take my name off and put my room mate name cause is name is on the lease, but they didnt and know the bill went to 4000 cause my roomate and his girl friend never pay nothing for the pass one year and two month that i leave there. now i have my name send to credit beaure for something that i didnt used

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