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Northern Virginia Electric Cooperative

LV of Montclair, VA, writes:
On 9 October 2000, my family and I moved to Montclair. Before moving I contacted all the unlities companies, one of them was NOVEC. I got their first bill in November with a surprising number of service charges, including membership, connection and one that no one seems to know labelled "Service Charge". The bill for that Month was for $123.12. This bill was for 35 days and had $40 in services, so the basic bill was for $77.80.

The December bill came in for $177.98. This bill included $159.24 for the basic watts used. Since it was winter, I figured it was due to the high price of petroleum and winter usage. Therefore, I took some precaution with power and used the fireplace more often. However, 25 January 2001, I received the bill from NOVEC for $404.61. My first reaction was that they had not included last month's payment, but NOVEC did receive it.

This kind of overbilling has put me and my family in a very stressful situation. This is a basic need and we can not do without it.

October 7 2008

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