Complain about a product or service

Peoples Gas

Calenthia of Chicago, IL November 14, 2009

I paid my outstanding gas bill on Wednesday, November 11th. My services needed to be restored and I was given the date of Saturday, November 14th between 11:30am - 3:30pm. I told the representative that the technician would need to knock on the door and that we have a dog. The technician showed up to my home at 1:00pm to restore our gas. He heard one of my dogs bark (the dog was on our enclosed back porch in her kennel, behind a door). The technician said he would not turn on the gas with a dog in the house. We advised him that the dog was secure. The technician left without turning on the gas.

I called People's Gas to report the problem immediately so they could send someone out that was not afraid of animals. I was told that the technicians stopped working at 3:00pm and no one could come back out to my home. I also asked to speak with a manager and was told their was not a manager on duty. I would have to wait until Tuesday, November 17th to get my gas turned on. I feel this was unfair because we were home and made the representative aware of the dogs ahead of time. I feel the technicial just didn't want to do his job. His attitude upon arrival was poor. He didn't even tell us he was leaving we had to chase behind him to find out what was going on.

BARBARA of chicago, IL October 6, 2009

I have had problems with this JOKE of a company since I've moved back to Chicago. They ruined my credit back in 2008 and are at it again. Most recent garbage: I moved from the 2nd flr to the 1st in my buiding. They first wanted proof that I own the building. Then they said I had an unpaid balance so they could not give me gas service. Then they said they were wrong.

Then I got a letter threatenng to report me to the credit bureaun again. Then they said, forget that letter it's wrong. Now thought all ok, got another letter that I am behind on payment and will be reported to the credit bureau. Called and got info that I have 371.00 CREDIT and to disregard this letter!

Let's see where the next aggravation will come from these people. I have M.S. and stress is NOT GOOD for me and I have never had my credit effected by any company. Prior to these idiots, I had perfect credit. Now my interest rates are higher because of his lousy company. Next place I move to, I will check first to make sure no People's Gas service.

Cassandra of Chicago, IL October 3, 2009

On Sept 22,2009 a tendant in the apt buliding that I live in, gas was shut off. The next day I found out that I did not have any hot water.Called People Gas and was told that they did not shut off the hot water tank,so for me to call a plumber.The plumber clean the hot water tank and found out there is a lock on the tank.I called the gas company back on the 25th and got an appointmnent for Oct 2nd,from 7:30- 11:30 at 12:00 I called back and was told that there was an emergencies somewhere and tech will come by 3:30. At 3:45 I called back and was told that I didn't even have an appointment for today.So I explain to customer service that had open surgery done and I need hot water. Why should I have to wait 10 day for their mistake.She talk to someone in emergency service and explain the problem,she was told that this is not an emergency,if I still had cooking gas and my heat is working then I have to wait for an appointment. So now they are suppose to come on Oct 7th from 7:30 - 11:30. That will be 15 day and no hot water.I pay my bills on time every month and I get treated like this. Is there anyone who can help us little people.

Janet of Chicago, IL August 28, 2009

Peoples Gas will not turn on the gas at my current location. They have a bill for 395 owning to a property I sold in 2002. The bill is for August 5th 04 to July 05. I did not own the property and had sold it. Consequently, they will not give me gas service, even though I have prove, closing statement etc.

I have no cooking gas and no heat for winter. They also sent me a bill for 126 for my current location and the gas is not even on yet. How can that be legal? they have not provided a service.

Sandra of Chicago, IL August 5, 2009

Gas has been disconnected failure to pay. Amount was paid within 03-04 days of disconnection based on pay date. I have now bee two weeks without gas (no cooking no hot water etc). They refused to connect Gas until 08/11/2009. Note both workers refused to provide a supervisor or manager stating they are unabvilable

Josh of Chicago, IL May 27, 2009

On May 25 2009, I woke up to find that my gas had been shut off without any kind of disconnection notice. I am there only person living in my house and I have only turned the heat on in Dec and Jan. The other months I just used plug-in heaters. Pretty much I only use my heat for hot water and cooking, which I rarely eat at home anyways. But for the last few years my bills for each month have ranged from 150.00 to 300.00. I have contacted People's Gas numerous times to have someone come out and make sure that my lines have not been crossed.

On every occasion, the person has not showed up for the appointment. At the beginning of April 2009 my bills had gotten over 700.00 and the only thing anyone could say was that the price for gas had went up. Well in the end of April I made a payment of 350.00 leaving me with a balance of 462.00. And today on May 25 like I said my gas is shut off and when I called today I had to pay the full amount and the person would not be able to come out until June 4th to turn it back on. I mean are you serious, what do they expect people to do. I also have to pay a 150.00 deposit to have it turned back on.

What is seriously going on and why hasn't anyone been able to help us. When I called to try and get help I was told that I made to much money. I understand helping people who are in need and I am one of those people. I know a lot of people that just use the assistance programs just to not have to pay their bills and its not fair to the people out here working hard just to get by that we can't get help cause I don't have any kids and I make over 9.00 an hour. I seriously want some legal representative to contact and let me know what I can do.

Clara of Chicago, IL May 11, 2009

I am writing to express my concerns regarding an issue I recently encounter with Peoples Gas. In the month of January, I was not able to pay to Peoples Gas bill in full; however I made a payment covering for more than 50% of the total amount of the bill. Same thing happened in February and March; even though I did not make a payment in full, I did partially pay the bills each month. I noticed in April that Peoples Gas started to charge my account for 46 each moth as a security deposit. There was a note at the bottom of the statement which I did not notice until after the 4th moth they charged me saying that this amount was charged to my account as a security deposit and I will not get this money back until after the 12 moth I paid them my bill on time. I am a very busy woman and make my bill payments via automatic payments set up trough my banking checking account. I did not noticed the charges nor the note on the bottom of the statement (I found out this after I called them with questions regarding this charges) and when I did pay attention and questioned the charges, this powerful company refuses to give me my money back even though I am up to date with my payments to them.

Eric of Chicago, IL April 15, 2009

Eric of Chicago IL (04/15/09)
i moved into this apartment on march 6th. when i tried to transfer the gas into my name i was told that gas had already been used on the premises prior to my move in date. they gave me a huge run-around, treating me like a criminal the whole time. finally i was told to send in a copy of my lease, which i did. that was supposed to end the problem.

yesterday i received my first gas bill which is for nearly 200!! i only use gas to heat my water- no heat, no stove. clearly these bastards are sticking me with the outstanding bill from before i lived here. spoke to several rude peoples gas representatives and was eventually told that a supervisor would be contacting me within 24 hours. it's been closer to 50 now and nothing so far, as i expected. i have no problem paying my own bill but i will not pay for someone elses gas! sadly, i know that these huge companies can do whatever they want, whenever they want and eventually they'll get their pound of flesh from whoever is around to stick the knife into.

unfairly being stuck with someone elses gas bill.

Kathya of Berwyn, IL April 2, 2009

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