Complain about a product or service

Peoples Gas

Bart of Chicago IL (02/19/09)
So this morning I woke up to find my heat was shut off. Today's high is 22 degrees, with a wind chill near 0. A few days prior a former roommate had requested to change his account to a new apartment and our currents apartment service over to us. The People's gas person that was to show up never rang the buzzer or called. They simply shut the gas off, with sub freezing temps.

Upon calling peoples I was told that it would take 4 days for someone to turn it on, and there was no way they could have someone do it today, even though it is below freezing out and the heat was NEVER supposed to be cut off. I asked if they could contact someone that may be on a call in the are, but they said they couldn't do that. I then spoke to the manager that said the same thing and was incredibly rude and would not listen. Her name was Suzanne, employee ID 13928.

Chicago law states that an apartment needs to be 68 degrees minimum from Sept 15th - June 1st. I told them that cutting the heat is illegal especially when we did not request the heat be cut off, but transferred. We have paid bills in a timely fashion, and still were treated horribly. This is absolutely wrong and they make no effort to fix their wrongs and placed the blame on us. What can I do from a legal standpoint. This is ethically irresponsible and just plain wrong.

Anthony of Chicago, IL February 13, 2009

Anthony of Chicago IL (02/13/09)
My wife recently paid the gas bill,the following week our gas is cut off. Peoples Gas reasons for disconnecting our service was the new neighbors claiming they gave the wrong apartment gas. My wife calls People Gas to explain the mistake they made and they tells her we have to what FOUR DAYS for service to be restored.

First of all it wasn't our mistake so why do we have to wait FOUR DAYS? Second of all I have a 2 year old with Cronic Asthma that haves reactions in cold weather. I called Peoples Gas to get a better answer and got basically hung up on.

Latasha of Schaumburg, IL February 11, 2009

Latasha of Schaumburg IL (02/11/09)
I'm being suied for a bill that is not mine. The location is an address that i've never lived at and services I never authorized.

Reported to credit Agencies.

Latasha of Schaumburg, IL February 11, 2009

Latasha of Schaumburg IL (02/11/09)
I'm been told that I will be suied for an invoice for an address that i've never lived and services I never requested.

Bad credit report, possible law suit.

Eugene of Chicago, IL January 8, 2009

Eugene of Chicago IL (01/08/09)
i called a rep they said they had to charge me 90 dollars for them to correct the problem. they charged me 800 dollar for a bill they espimated

they might have to cut my gas off because i am on a fixed income this is insane 800 dollars for a one month gas bill

Eugene of Chicago, IL January 8, 2009

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