Peoples Gas Reviews

I want to begin by stating that Peoples Gas is a monopoly which goes against the anti-trust laws. So obviously they have bought the Illinois government. I co-own a 2 flat in Chicago and have dealt with them since 1998. Every year I choose the budget billing option where the payments are split over the year and the same amount paid monthly. If I used more gas used that year, I would pay off the amount due by the end of the year. This year I received a notice in July that my budget billing was cancelled and I owed the full amount of $1500.00. I had been paying $300 per month up until then. There was no reason given. So I can assume that because of the max exodus from Chicago they are in desperate need of cash. So I set up a monthly payment plan online where I would pay $398.00 per month until the balance was paid. I was informed that I only paid $350.00 so they canceled this without telling me. I paid $500 on the August bill and owed $855.24.

I was enrolled in budget billing and my bill was consistently $67 every month. I missed one gas payment and my bill was $135 and I paid for 2 months. I understood those charges. However, I cancelled service and made sure everything was paid off. Out of nowhere I have a $147.00 charge after closing my account because I had moved out of that apartment. I call to speak about the charges, they tell me that these are charges are from 12/24 and 1/25. I felt like this was scammy and I asked the representative if this was because I closed my account and if it was like an exit fee and he said yes. $147 as an exit fee is outrageous.

This service would have been scheduled with Frank **; he is my fiancé. I was home to let Peoples Gas in. On 5/2/25 Peoples Gas was scheduled to perform inside safety inspection and installed/performed maintenance on the SureRead automated meter reader. Done well, all is good. Andy (**) from Peoples Gas has been to our residence before, and once again he provided the best customer service and pride in his job. Very professional, friendly young man. Good employees are hard to find and harder to keep. You have a great employee here.

When setting up the account I had thought I had setup automatic payments, but I was wrong. I have been back and forth between homes so I missed the billing. With no physical notice notice my gas was shut off. They shoved a notice in my door stating that it was shut off (maybe do this before you shut it off?). I called, but the office was closed, so I paid my bill in full immediately using their automated service. Called the next day... but it takes them two full days to turn your service back on after bill is paid in full, and even longer if you do not call to follow up. Does not mater if this is your source of heat, hot water, anything. They do not care.

(Service Date: 3/28/25). After having two previous technicians come out with no resolution, we were starting to feel frustrated. But then Laurie showed up and truly saved the day! She was amazing—kind, professional, and jumped right into the job without hesitation. Laurie got things done quickly and efficiently, and her positive attitude made all the difference. Thank you so much, Laurie! You were our lifesaver that day and we’re beyond grateful for your help. Peoples Gas is lucky to have someone like you on their team!

The worst experience ever. I activated my services 1 month prior to moving and then they shut off my gas because it was connected to the wrong unit. No notice, No Call, no email. Then to make it worse I have a child that’s disabled that’s unable to eat warm food or take a shower because of no gas. Then they tell me I have to wait 4 days to get service. So my child must sit in her dirty pants and eat process food. While you guys find time. Smh.

I have never in my 42 years on this planet experienced a more incompetent utility company. It has been weeks of mistake after mistake. I thought Nicor was bad, but Peoples Gas make them look like white glove service. First, they don't let you book your appointment more than a week before your requested date. So you can't book other move-related stuff until a week out because you don't know when you'll need to be available to let the technician in. Not exactly ideal. Other utilities allowed me to book several weeks out without issue.

I've been trying to contact Revenue Assurance to set up service at a new property I recently purchased. It's been near impossible to get a hold of anyone in Revenue Assurance. I don't even know why I need to contact them. In the meantime, the house can't be lived in because I can't get any heat and it's 10 degrees F outside. I'm currently on hold. It's been 1 hour and 40 minutes and still hearing the same hold music.

I live in a 52 unit building in which Peoples Gas Shut off the connection for the hot water line in my building in Chicago on Paxton...The water has been old for a total of 26 hours now and we have a building of mixed ages. Mostly elderly. I think it is sad, shows of lack of care that the new property owners have been trying to get a technician out since yesterday 9/28/2023 only for them to tell us the tenants that they can't get someone out until 10/3/2023!!! Really??? So those of us who work we're supposed to be okay with not being able to shower or take a bath and supposed to be ok with bathing in ice cold water??? I will be reporting this to the Governor's office. Shame they think it's okay for people not to have hot water for 4 days.

On the evening of 9/23/22, I discovered that my hot water was not working due to locks being put on my gas meter however I was unable to reach customer service until the morning of 9/26/22 due to People's gas closing at 4 pm on 9/23/22 and being closed 9/24/22. The first representative I spoke with informed me that in order to remove locks from my meter, I would have to contact a private contractor and then informed me this information was provided from his manager and also their emergency team representative.