Duke Energy of the Carolinas Reviews

Duke Energy is a rip-off. I work with TSA, we were not getting paid. Supervisor Amaree just didn’t care. They cut my service off for $204.00. I gave them a payment of 100.00 on May 11 and Duke Energy still cut my service off. So now I have to pay the reconnection fee. If you have a government job and it’s a shutdown, apparently, they will not help you. Supervisor Amaree, I hope yours get cut off.

Predatory Billing Practices, Price Gouging, and Local Neglect. Duke Energy continues to prove why monopolies are dangerous. Following a lag in their online payment system, I was double-billed for a total of nearly $700, causing bank overdraft fees. Corporate management refused to return my funds, stating they shortened my billing cycle to absorb the duplicate payment—forcing me into an involuntary advance payment.

Duke Energy is syphoning energy. During a power outage, they reported that I used 5.75 kWh! I am livid. How can I be using energy during THEIR outage. Then when I call, they tell me they can’t see the usage I’m seeing because they can only see the previous billing cycle. Absolute Bull. Scammers.

That fact the CEO of Duke power jacking up the price for no reason is terrible. Every household deserves better but the CEO doesn't care period. The fact the the customers have to suffer is crazy over a storm that's out of out control.

Hello. I have recently called Duke about my bill. This time my bill was really really high. It’s making me very angry, Never had this high bill and customer service couldn’t do anything at all, paying for 28 day $ 673. My Temp set same everyday, some days set lower not higher, didn’t have cold month either, I am very frustrated about it. We have no choice but to keep electric in home, they are taking advantage of it.

On the phone 2.5 hours and spoke to 5 people including 2 supervisors about my bill that doubled within a shorter billing cycle. Nothing was resolved and all I was asking for was for someone to come to my house to physically check on my meter and I was assured because I have a “smart” meter they would know if something is wrong. So I'm stuck with this terrible company because of the monopoly on power and me and everyone else in my area is getting bent over a barrel and getting told by Duke that “we’re happy to help”. What they mean is “it doesn’t matter what you say because you have no choice”.

Just called Duke Energy - their internal system does not have a field for the CVC code that the Humana spending cards now require to help prevent fraud, so no longer accepts them... REALLY? C'mon Duke, get with the times! Get your coders to add the field so we can use pay our bills!

Duke power is out of control. The Utilities Commission is biased in favor of them, and ignores the exorbitant fees and price increases. For this billing cycle alone, my usage is half of last years but I’m paying as much or more. I’m not sure what they are even charging us for, but someone needs to investigate the ridiculous price increases customers are seeing. No one should be able to double prices without any kind of oversight or explanation.

My bill double during December 2025 through February 2026. I ran my gas fireplaces during these months to assist with keeping electric bill down. I got hit with double billing anyways. I have no one that will take my complaint seriously.

Duke Energy has tried sending me to collections at no fault of my own because money is owed to me from **, residential gave me 6,700 after a provision was done on Duke Energy. I'm told by a representative Duke Energy still owes me 4,000 of it, Duke Energy will not disburse what's owed until I'm no longer a Duke Energy client. My light bills have been 1,300, it's been to the point where it's either my light bill or putting food on the table.