Complain about a product or service

PSE&G

BEATA of CLARK, NJ November 19, 2009

I ordered new electric service for our new constracted house in Union in July and it is November and I still don't have power at the house. I tryed to contact with the inspectors, egeneers and others but they don't respond. Even our lawyer called them. They didn't call back. I can't finish house, I can't schedule inspection, I can't rent, sell this house. Even I can't live in.

Dan of Maplewood, NJ November 13, 2009

PSE&G is far from being a public service company. There is nothing about them that qualifies them for being public service or "focused." I waited at my house yesterday for the entire day waiting for a representative to come read our gas meter. To add insult to injury, I confirmed the appointment one-week prior and asked that they ring the doorbell as I would be home. (Normally, I am at work.) Long story short, they did not ring the doorbell. Further, when I called customer service to get an ETA or find out what happens since they did not show the answer was nothing. They cannot give ETA's on when the rep will reach the house nor is there any action taken for a no show. This is outrageously disrespectful to the customer. When I called back the next day, they told me they got the electric reading which means they came but did not read the gas! To avoid this in the future, PSE&G will gladly take more of my money to setup a wireless reader for the gas so that a rep does not need to be in the house. But why should we have to pay more for that convenience? PSE&G makes plenty of money; they should offer this as a free service to customers. I'm so sick of PSE&G and how much they suck. If there was another alternative, I would gladly use it but feel forced to continue service with this terrible organization.

Roberta of Bakersfield, CA October 9, 2009

I help pay for my daughters PG&E bill. It is in my name. Her PGE bill has never been over 100 per month (gas & electric combined) this year her July bill shot up to 154.13 so i filed a complaint about a high bill. For example: electric usage for kWh usage are as follows: 3/29/09 her usage uas 216 kWh and her electric bill was 24.96. 4/29/09 usage was 384 kWh 44.66 bill. 5/29/09 bill her usage was 519 60.79. 6/28/09 502 kWh 58.00 bill. 7/29/09 1030 kWh 154.14 bill. 8/27/09 909 kWh 133.34. 9/27/09 131 kWh 145.38. her billing when from .12 per kWh to 15 per kWh to 1.11 per kWh. This was a 700 % increase! PG&E's response was that there was nothing wrong with her billing or her meter.

Carlos of Garfield , NJ October 8, 2009

PSE&G is charging me 1,699 dollars in unpaid gas and electric,that is about six months of service. the good thing is that I have prove like bank statements and cashed checks by PSE&G proving thatI made those payments.PSE&G are not willing to clarify their mistake because I have contacted them in person and by phone and all i hear is YOU HAVE TO PAY. this is clearly their mistake I need to report it so that it can be resolve. Please help me

carlos of garfield , NJ October 7, 2009

PES&G sent me a bill of gas and electricity for 1,699 that is about six months of service I have prove such as bank statements and checks that i sent them all those payments. i contacted PSE&G by phone and in person but they was not able to expalain to me what happended and if i dont pay it again my sevice will be shut off.

Lou of Jersey City, NJ October 6, 2009

I have had problems with PSE&G's billing since my move in my new apt. since May 2009. I have been estimated each and every month with the bill. I spoke with a rep and she stated before Jul 27, 2009, the last physical reading was Jan 2009, therefore, making me responsible for the "catch-up" bill.

I called once again to get more information. After waiting about 45 minutes to speak with a live rep, I was told i still was responsible for the bill and apparently I have been underestimated in electric and overestimated in gas. They have not sent a rep to look at the meter nor have they yet adjusted my bill for the overestimation.

Since speaking with PSE&G, I have paid 575 for the catch up and I have not received a bill since Aug. I am sure I will now have a big overestimated bill whenever they do decide to post one.

Frank of Edison, NJ October 5, 2009

Who controls PSE&G. I can't believe that this utility does whatever it wants. I have tried to call thenm no less than 20 times and every time day, Night or weekend I get the same message. We are experiencing higher than normal call volumes. They have overcharges me 750.00 on my equal payment plan.

I cant speak to anyone to get this cvorrected. I don't have time to go to a service center and there website doesn't allow you to give themn a message online. This is insane. They tell you to visit them on line or call them back at a later time. I can't believe nobody is watching this public utility

Charles of Hackensack, NJ October 1, 2009

In my 33 years in US since 1976, PSEG power company tops my experience with beuracracy and arrogance. Literally one hour of waiting on phone, and still can't reach anyone! What kind of monopoly attitude is this? Here is the detail: After one year of paying my bills online, their online bill payment website rejected my login and password both yesterday and today. This morning, I decided to call their customer service hotline (What any blaring irony they name it this way. A more appropriate name should be "customer torture hotline".) It took me literally 20 minutes (8:50 - 9:10 AM) of waiting before someone answered the call, admitting that their server had a problem yesterday. But after I told him I still cannot login today, he decides to transfer me to a online tech support.

From 9:10 - 9:30 AM, after hearing the message "someone will assist you as soon as they become available" a million times, another person answered. After I explained my situation, she simply said, "Hold on a minute." And that "a minute" turns into another 20 minutes of ordeal of listening to their lousy jazz music and intermittent message "someone will assist you as soon as they become available". After holding for ONE FULL HOUR, I gave up. But I want to share this outrageous story with other consumers. PSE&G's website doesn't even have a link for customers to voice their feedback and complaints. All this speaks volume about their monopolistic and arrogant attitude. They have absolutely no incentives to please customers and improve their quality of service. They have no regards to the value of time of customers!

Mirna of no. Brunswick, NJ September 30, 2009

Have have been bring charged for the the past 6 month Extra for MX Energy Inc. This service was cancelled on May when I received the 1st PSE&G. Every month since then I have been call PSE&G regarding this and they have been telling that the request was sent that it will a time. I am cannot beleive that it has been taking 6 month. When I called two month ago PSE&G stated that we had to wait. I need help on this. Please.

tiffany of maplewood, NJ September 24, 2009

I called PSE&G and I ask the customer service rep if someone can come out and read my meter because my bill has been estimated for the month of september. I was told that I have to wait untill my next scheduled meter reader which will be on october 15th in the meantime the only thing I can do is pay the bill my bill is 845 total of which 329.00 was for the month of september. my bill has never been this high the most it was was 225 and that was in the summer time with the AC running all nigh long

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