PSE&G Reviews

I overpaid my bill in error by 316 dollars. This is 3.5 months of future electric bills. They issued credit but will not send money back. They said I needed to send a statement showing proof I paid them online. This is ridiculous because they show the credit in their payments received. Why is this necessary? They just want to hold my money for as long as possible. I emailed statement today. I will come back to this website to tell you how it takes for them to pay me back

I mailed my payment on March 27, 2026. I don't know why it wasn't received. I mailed it. I mailed it. I deducted the amount from my checking account. I can't afford to pay it twice. I asked for a text, email and got nothing. Try to call, wait time over an hour. Tech support, bad.

Whoever took my call should be fired!! My number is **. Search the call. Woman should be fired!!! She hung up on me because she couldn't resolve my issue. She kept insisting to tell me what she is seeing rather to listen to what I am saying than trying to understand where I am coming from. She even herself was telling me she does not know why PSE&G did it that way. I just paid to reconnect my service. A week ago got put on a payment arrangement to divide my payments 24 months. Showed 0 balance. Now I have a bill of $433.85. I told her how is that possible?? SHe telling me I have a balance from previous bill. How?? If I did why she couldn't find the answer to why didn't they apply that when I called a week ago? Very unprofessional!!

PSE&G is the only electric company that we can use. My bill is inconsistent and I was billed 2 different bills in March. I had to pay $575 which is ridiculously high especially when only 2 people are living in my house. PSEG are ripoffs and don’t care to do so. In one week, my powered outage went out. No wind or snow. You have to wait long period of time just to speak with customer service and when asked for call back, no one calls you back. PSE&G is the worst electric company out there. I don’t recommend PSE&G to anyone in New Jersey. They enjoy ripping off their customers.

Writing this while being on the hold for 58 minutes. Website has issues with login and from five request to reset login, only one non working link came through. Non existent customer service. Unfortunately there is no choice for consumers .....

I rarely take the time to write a review about a multi-million-dollar company, but my recent experience has been beyond frustrating. I received a bill in the mail for $13,135.20, which is clearly incorrect for a home with only two people living in it. For the past two days, I have spent more than six hours on hold trying to resolve this issue.

Horrific and crew thermostat situation. Had to pay upfront a 54 bucks past due in order to get a technician over. Mind you this is today where we have had this horrible blast of polar vortex. Beyond evil and inhumane. Shame on you PSE&G. I have no other choice but to put up with but I'll splatter my review everywhere I can. Disgusting.

Extremely poor customer service. I'm ACTIVELY still on hold over 33 minutes, I emailed them while on hold because I was supposed to be transferred to emergency dept with gas concerns of gas boiler and they not only do not have my information and address but have not gotten back to phone for the proper assistance. Rep NEVER took my information and said I'll be called back if wait is too long or cannot get thru or phone call falls; nothing.

Bill goes from $300 to $500 to $1000 with out any changes. It sucks that this is the only company we can use because this is a scam. I am going to get the news involved to see if they can investigate this scam.

We have recently move to an area serviced by PSE&G. We have two houses and have moved many time over the years but this is definitely the worse public service company we have every worked with. They, routinely, keep you waiting on the phone for hours. They ask you if you want a call back in the beginning but never offer that option again. They charge a deposit from new customers but agree to return that if we agree to auto-pay but they have a cumbersome system to get the deposit back that even their own people don't seem to understand. I have probably spent over 5 hours on the phone on different calls with people who all told me something different. I still haven't seen my deposit.

Deplorable customer service. PSE&G operates as a monopoly, unfazed by the outrageous cost they impose on their customers. In the past, I used their "Equal" Payment option, only to be hit at the end of the year with spiked bills (in the thousands of dollars). I am a single person, tiny household, with no AC, with very conservative energy consumption, so bills are expected to vary dramatically through the year. I have consistently paid around $60 in summer months, with average $150 in the winter. I am floored by my last bill- an unprecedented $400.

Great service serving energy. 😀 I would highly recommend. No long wait for the right decision to be made and offers what’s best for you and more. Very friendly. Listening skills are A1. Thank you for help and service.

I reported last night about a street light out and was pleasantly surprised to see the technician replacing the street light earlier this morning. Kudos for the quick response! Easy to report issues on their site.

I purchased my Water Heater through PSE&G replacement department on 7/15/25. It came dented and I was not given the option or respect to refuse the delivery. I didn’t notice it until 10/12/25. It made me feel unsafe that potential gas or carbon monoxide will escape and they refuse to replace it. They said they can simply push it back in. I’m paying $2400 for a damaged product. Do not use PSE&G unless you fully inspect what they bring in your house.

From the very first call, the experience was excellent. The scheduler (I regret I didn’t catch her name) was kind and helpful, and quickly arranged an inspection and estimate. Geoff, the estimator, arrived right on time, evaluated my old boiler, explained the next steps clearly, and provided an estimate. After completing the credit check, I called back and Steve set the installation appointment for a couple days later.

The PSEG guys came today to change my gas meter. First, they came up on the porch banging on the door like they were crazy, laughing and talking loudly. After they finished in the basement, they came up into the Kitchen without knocking. I looked and they were standing in there. They made sure the stove came on, something about bleed the line. However, what I am upset about is that they left me without hot water. They did not check to see if the water tank pilot light was on. I am a senior citizen living alone what if I had to call the plumber to fix the problem. What is wrong with this generation they are so careless, and it is going to cost them dearly.

A condescending, shady PSE&G service technician came to my home on 9/18/25 after I called the company to check out a possible gas leak in my basement after I noticed a strange odor the night before. After doing a cursory sweep of the area for a gas leak, he decided to pull the front panel of my furnace, and then asked me to go upstairs to turn on the heat on my thermostat. When I went back downstairs to my basement, the service technician told me to notice the rattling noises that were coming from the inducer motor fan in the furnace.

PSE&G has charged me twice for their worry-free contract. They claim that they are charging me twice because it is my renewal month when this has never occurred before. I've spoken to 5 individuals and no one can explain the overcharge and my issue still has not been resolved. I've spent well over 2 hours on the phone trying to get this resolved. I was even told my a supervisors that they would look into it and call me back. That was over 2 days ago.

If PSEG weren't a monopoly they wouldn't possibly have my business. I've been a customer from the same address for 60 years when LIPA changed over to PSEG. Other than having some financial problems in the 90s I have not had any issues paying my bills for 30 years. However this year I opted to enroll in their online autopayment plan. Big mistake. Because of a mixup my bank account was a few dollars short of the full bill amount. Apparently this has happened twice and even though I have credit cards entered into the online website (how I was paying before autopay) they blocked me from paying online or over the phone for 12 months.

Please please please come fix this light post in Trenton NJ. Please. The buzzing sound is unbearable. It impacts sleep, literally cause ears to ring and vibration felt throughout body. This Is NOT normal. It’s been a month since buzzing has gotten out of control from a faint humming sound. Report has been made 2x. Not sure why there isn’t regular maintenance to avoid this but this has gotten unbearable from 7:30pm-7:30am. Please 🙏🏾. This is not healthy and is a hazard.