Complain about a product or service

SEMCO Energy

William of Lexington, MI August 18, 2009

Supposed to receive a larger meter as we are prepping for a whole house generator. Spent days setting up appt. given to us by supervisor- Mon. Aug. 17, 2009. No one showed. Called - told there was an emergency. Was rescheduled for Tues. Aug. 18, 2009 - no one showed - called - again said there was emergency. Tired of the run around. This is ridiculous. They set the appts. I had to waste time waiting here. Had to cancel my 87 yr. old father's Dr. appt. twice to wait for these clowns.

joanne of Centreville, MI May 9, 2009

they changed out my gas meter, then a year later, came back to me and said that i owed them over 800 dollars back bill because the meter wasn't reading correctly. I set up a payment plan with them to be a set amount toward the 800 dollar bill and my current bill amount each month. They charged me penalties on the outstanding amount. I called and talked to the supervisor and she said that they'd take the penalties off and I wouldn.t be charged for them again. The next month my bill had a late fee on it. I paid the agreed upon amount and my present bill. I didn't pay the late charges. Now I have a cut off notice that says that I must pay in full all at once.

Janel of Constantine, MI June 17, 2008

Really don't know who to complain to. How can I get a bill for heating my home ten times more than the gas I used. I used 3.16 in gas and my final with all there extra charges is 35.81. Who watches this and what will happen come winter. At this rate my home heating will be 1200 to heat a small mobile home for one month.

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