Complain about a product or service

Southern California Gas

Judith of Victorville, CA October 19, 2009

When you try to call the Gas Company the automated voice system says, " we are sorry but we are too buy to take your call now" If you don't choose an automated respose sytem from the menue they will tell you that they are going to disconnect the call. I pay for my service and part of that service that I pay for is to be able to speak to a rep during business hours.If they are not going to take calls then maybe they should change the business hours.

Kenneth of Highland , CA May 29, 2009

I received an incorrect gas bill in the amount of 187.60. There was a gas leak. They replaced the gas meter. They also reduced my bill slightly however my bills normally run 7.00 -8.00 per month. I would like SCGC to correct the past billing issue on my account. I am a single 87 y/o elderly gentleman, I could have not generated a bill for 187.60 in a single month.

Lin of Las Vegas, NV April 25, 2009

On April 14,2009 my digital phone contract was terminated in error by ACN. They charged my debit card account 161.61. I called them on the April 14th to point out their error. ACN customer service admitted their mistake and said that they would put my case. I called them on April 15,2009 to complain about them taking 161.61 from my account and they informed me that it would take 7 to 10 days for the charges to be placed back on my credit card account and tried to blame the bank on not posting the return to my account.

Subsequently, I placed a final call on the 25th of April in which they again informed me that I was misled and that it would now take 3 to 7 weeks to have the monies returned. They also said that they issued a return order on April 21,2009 and again said that the bank would take some time to post the monies to my account. I informed them that they were just not being honest with me and that my phone is still not in service.

I have contacted my bank credit card department to file a complaint against ACN charges and informed them about the hardships that I am experiencing.

Tenita of Hawthorne, CA April 13, 2009

Tenita of Hawthorne CA (04/13/09)
I have been laid off my job for the pass ten months and I have been late paying my gas bill, but I do pay it,, well I paid SCG 48.oo on my bill and I was told that they added another 50.00 extra to my account due to me not paying on time. I told the supervisor I can not pay on time do to my situation and she told me oh well they have the right to add any fees they want to and I have to deal with it, I am in the RECESSON it's HARD I'm a single mother and I don't have any extra money coming in. I think its WRONG to continue to add a fifty dollar fee just because your late I ask do they only charge me she yes cause I'm black and to make it harder for black folks I was out done she would not give me her name and can not pay no 207.47. My bill always no more then 30.00 to 40.00 and they treating me like this,, I refuse to be treated like this please get to the bottom of this for me.

I want a Apology and I want that fee taken off I want to be able to get a extention and break my balance into acouple payments were I can pay down the balance I really owe and give me information to what company help consumers pay they bill for them I here they give info but they did not give it to me how mean..

Lillie of Fort Luderdale, FL March 25, 2009

On 12/24/2008 I sent some equipment back I was to get money back that they charge me for Three different time since 12/24/2008 I have talk to someone in this company these people say that they would reimburst me 91.00 within 5 days this been since December 24,2008 and I have not received the money as of today the phone is not working and they say they can't send anyone out to repair it I have tried and also the person who sold me the produce have tried to assist me in this it don't work and every month they take monies for my account please help me solved this problem and for this business to send me the money they owe me put it back in my account

THE TELEPHONE NUMBER THAT I RECEIVED FROM THIS COMPANY DON,T WORK THIS IS NOT A GOOD COMPANY. PLEASE HELP ME CORRECT THIS PROBLEM. I sent the equipment back to these people on 12/24/2008. IT WAS DELIVERED AT 12:30 PM IN MIAMI fL 33172, THEY KNOW THAT IT WAS DELIVERED BUT YET STILL I HAVE NOT RECEIVED MY MONEY.

Erica of West Covina, CA March 25, 2009

A customer got unfairly overcharged and ACN argues it was a fair deduction. We all the proof to show he was unfairly deducted 136 dollars. Need as mediator to dispute deduction.

Customer is on a fixed income. Physical disabled.

Mary of Eden, NY December 9, 2008

My service, with ACN was replaced with another phone service provider effective 6/24/08. On 7/28/08 an invoice was generated for service with ACN from 6/28/08-7/28/08 in the amount of 49.95. I ignored this bill as I assumed there would be a short period for the processing of the termination. However, when I received a second bill on 9/02/08 billing for the previous month and also service from 7/28/08-8/28/08 for 100.06, I realized there was a problem. Therefore, I called ACN and Verizon, my new provider via a 3 way conference call to resolve the issue.

Candie of ACN provided me with a case #7296875 and advised me that the termination of service had not been submitted to them. Candie then confirmed that my service commenced with Verizon on 6/24/08 and stated she would sumit the termination of service back dating the order to 6/24/08. I was satisfied that this would resolve my problem. On 10/02/08 I received another bill for the prior balance of 100.06 and current charges for 8/28/08-9/27/08, totaling 150.69. I called ACN and spoke to a Supervisor in Customer Service named Angela, who explained that the service was indeed terminated effective 6/24/08, however no one thought to terminate the billing for my account.

Therefore I was being billed for service which I no longer had. She stated that she would resolve the problem and that I should not receive another bill as my account would be credited the 150.69. Much to my dismay, on 11/03/08 I received still another bill with late charges totaling 152.24 and the very next day I received a final demand letter threatening to send my account to a 3rd party collections agency. When I called customer service I was told that I should ignore the letter by Patrick as he could see where the problem was and that a he would put in an request to apply the credit to my account. I was also assured that my account would not be sent to a collections agency and my credit would not be adversely affected.

On 12/4/08 I received a phone message from RMI Collection Agency, seeking my payment for the outstanding balance on my ACN account. I again called ACN and was advised by another Customer Service Manager, Mark that he would put an order in for Billing to manually credit my account back to 6/24/08 and also pull my account out of collections. I was assured that the matter would be resolved within 3-5 working days. I will follow up with a call in a few days to see if indeed the account has been credited and this nightmare can finally be put to rest.

Louisa of Agoura Hills, CA November 9, 2008

Louisa of Agoura Hills CA (11/09/08)
At 10:00 p.m. Nov. 02, 2008 I reported smelling a gas leak. I was told that a technician would be out the next day between 7am and 12 noon. I questioned the delay and I was asked if I heard a hissing noise (at the time I thought the leak was at my stove) and I said no. So again I was told that a tech would come out the following day. I awoke to a stronger smell of gas at 5:30 am and I called again and I was told that I was on the schedule already and that I needed to wait. At 7am I went into my back patio to lower an umbrella that blocked the area behind the wall where the stove backs up to and I was overpowered by the smell of gas. I felt dizzy but the gas tech was on his way so I was told.

He arrived after 8am and told me that someone needed to take care of this right away and that I should have been more insistent and dramatic. It was a ground leak and because of the way they map out meter locations I had to replace the gas line. I did to the tune of 2700.00.

My complaint is as follows: I just received my bill and it showed that the usage had more than doubled last month and I haven't even seen this month. My first issue is that with a combustible product such as gas the consumer should be notified of a sudden change (I have lived here for 14 years and it is a townhouse) credit card companies can manage an unusual usage alert but the gas company states that they can't. Secondly I asked for an adjustment on my bill to my average consumption level and I was told that they don't do that. Apparently the only thing that the gas co. is willing to do is collect . Any other business would go under if they didn't back their product and moniter its safety.

So far this will cost an extra 40.00 but I haven't seen the bill for when the leak broke to the surface. I paid 2700.00 to replace the gas line from my patio to the meter. Smelling gas before it became noticeable for a least a month I don't know if that is a problem. I was just very dizzy after I walked outside the morning of Nov. 3, 2008 and smelled the gas in the back patio.

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