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TXU Energy

Phillip of Irving, TX October 9, 2009

We are trying to resolve a billing issue from a) being put on a 3-year rate plan that the TXU salesman erroneously told us would be a "benefit" to us, and b) as a result of being put on this plan, we had to expend extra monies to correct an problem that was causing the rates to increase, and c) we completed and sent in paperwork explaining the problem had been corrected, and d) TXU has not done due diligence by correcting our account.

Bill is higher than it should be. We want TXU to: 1) Remove demand charges and give credit for charges since the problem was corrected from April 2009. 2) Reduce electric service rate to the power choice plan we contracted for.

Rita of ROWLETT, TX August 20, 2009

I am on the average billing plan and cannot understand how TXU actually works this plan.

1. On June 2, 2009, I received a bill for a total amount of 208.00. I paid TXU 208.00 for my bill. Due date 6/1/09.

2. On July 24, 2009, I paid TXU 207.00, which was due on August 3, 2009. The payment from the prior month of 208.00 had been credited at that time.

3. The next bill is due 9/1/09 for a total of 435. I paid 207.00 which would have been the July bill (they never sent me a July bill). That has left a balance of 228.00 from the 435.00.

4. Today, August 19, 2009, I received yet another bill. I guess they are making up for the July bill they neglected to send me. The total of this month's bill is 447.00 and they have brought forth the 228.00 as a balance when it isn't even due as yet. As I mentioned above, this amount is not due until Sept. 1, 2009. On this particular bill, my due date is 9/9/09. There is only 1 week apart from the Sept. 1 payment until this Sept. 9, 2009 payment is due.

As I complained about this being their inital error, and they ought to give me some breathing room, they told me I could pay the 228.00 due on 9/1/09 and then the next week call in for an extention for the balance due of 219.00 (on the new bill). I told them I prefer not to do that because asking for an extention can cause them to ding my credit. The rep acknowledged this, but said I could do this since the payments are only 1 week apart.

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