Complain about a product or service

Virginia Natural Gas

Kathleen of Virginia Beach, VA October 26, 2009

I am on the budget plan w/Virginia Natural Gas and have been disconnected twice in the last 3 months. I am not even 1 month behind & my bill is 71.00 on the budget plan. I had made arrangements using their automated system to pay the bill on 11/4/09. I had made those arrangements on 10/22/09 & when I got home our gas was disconnected.

I paid the bill on Saturday, 10/24/09, and called them to have it reconnected on 10/26/09, Monday morning. They will not re-connect our gas until Monday, 11/2/09, and I have to take off work from 8 to 12 to make sure someone is home to relight the pilot lights. I have a balance of 71.00 due to Va Natural Gas by 11/22/09! The inconvenience of this whole situation is unbelieveable: cold showers, cold water to wash hands in the flu season & disinfecting hand soap is good but without hot water it doesn't work as well, all clothes have to be washed in cold water & hot water is what really kills germs on towels, washcloths, sheets, pillowcases, & dishcloths & dish towels. So all germs, especially flu can be spread much more easily.

VA Natural Gas is very quick to turn your gas off, but to get it turned back on takes 10 days? What rotten customer service! They also have a 400.00 deposit on my account based on a prior owner's usage as my budget payment is only 71.00 per month. Does this make any sense? This type of customer service is ridiculous and the worst of any in this area.

I have never had so much trouble with any ""public service"" company. You can rarely understand the person you have to speak to as they are from India/Bangledesh, etc, & have very thick accents. If you ask for a supervisor, they also have a thick accent. If there was any other natural gas provider in the area, I would change so quickly & so would a lot of other people I know!

Patricia of Norfolk, VA November 26, 2008

Patricia of Norfolk VA (11/26/08)
At approximately Nov 7th I placed a telephone call to the gas company about a gas leak reported behind the master meter at 1274 Rosemont Ct. The gas company has refused to give Management here at First Oakmont North Townhomes any information concerning the problem in writing.

There is a potiential danger because there is a strong odor of gas escaping into the atomosphere of an apartment complex.

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