Complain about a product or service

Xcel Energy

Jane of Carbondale, CO November 12, 2009

I received a Bill in October, 2009. The electricity used was for 42.38 Their Commodity Adjustment was for 31.80 By the time they added all their little charges and big charges, the bill went form 42.38 to 116.95 Now that is out of Control. Xcel Energy's spending is out of Control. I wonder how much they overcharge everone of us just so their CEO and or their Investors can reap a huge return on their investment? Unformtuately, Colorado's Public Utility Commission never saw a raise their didn't like.

I have called and witten both. I did get a call from someone that ask if my problem was resolved. How can you resolve a problem with the only Company that services your area? You have to pay the Bill, because don't worry they would shut you off at the drop of a hat. We have lived here in the same house for 40 years. We were gone for part of October. The only thing that the Girl said was you must have used a lot more Electricity than you thought. Well its not even Christmas or Winter and their Bill is out of sight. We are on LP gas so we don't have to pay for Natural Gas from them. Its too bad some other Electrical Company cannot give them some competition as this Company keeps on raising rates. I ask how can get more electricity out of a line. It only holds so much. No answer for that. Its not like the gas lines? Not sure where they purchase their Electricity, but it must be out of the United States. All their Customer Service can say is " if you are having trouble paying your bill, then you need to apply to LEAP...well don't worry, their are two of us on SS and I am sure LEAP is not going to help us.

Denise of Brooklyn Park, MN October 28, 2009

In June 2009 my electric serve was disconneted. I knew I didn't have a past due bill. I called Xcel Energy and found that they had disconnected my service in error it should been my neighors. Xcel did a meter analysis and in July I received a bill for 435.33 they had billed 1 year back for service from 6/08 to 6/09. I call and spoke with several agents trying to understand why I would be responible for such bill. Everyone to spoke to told me that meters were transpose bottom I had to pay.

Xcel told me that the complex was reponible for meters being tranpose and it happen when the complex was built. The complex was built in 1967 and the complex had nothing to do with putting installing the meters and the meters are in a secured area. So whose responible for this mix up. I have lived for 16 years and nothing like this has ever happen.

Xcel treated me like I had tampered with the meters myself and the only solution was to offer me a payment plan. I have no problem paying for what I'm responible for but, I didn't cause this error. Xcel Energy knows that having eletricity is essential need. I feel that I was force to pay for someone elses mistake. I had to borrow money from my family.

Jessica of Hanlet Falls, MN October 15, 2007

I have been overcharged for energy for the last 5-6 years. I have been getting bills for around 190-194 every month. I have had an electrician at my home as well and completely disconnected the electricity from the breaker box to the meter. The meter still runs. No matter what I do my bills are still over 190. I have even left ona trip for a month with the breaker box completely shut off and the actual breaker removed and my bill was still 194.36!!! The breaker was still running before I left. How is it possible to be using electricity when there is nothing connected to the meter.

I have had a friend call Xcel this evening and they say that they will schedule someone to switch out the meter. In the past they have said they would send someone out and then just sent me brochures on how to save energy. I have a friand that wons a welding shop and has 3 giant deep freezes and his bill is cheaper than mine.

Kate of West Fargo, ND November 10, 2005

I have an issue with my Xcel Energy billings. I bought and moved into my house in mid Nov. of 2003 so only resided in it for about 45 days during that year. Excel Energy is billing me more than 20.00 a month for an "electric Fuel Clause Adjustment". The billing states the amount "of about &1.06 for an average residential customer to collect a portion of un-recovered 2003 service costs."

I called Xcel to inquire as to what this is for and why the written statement on my bill says 1.06 but I am being billed at a rate of more than 20.00 per month. I also asked them why I was being billed for a time period when I didn't own the residence. I spoke with a supervisor named John who told me they were billing it to me rather than the previous owner who DID live in the residence during that time period because the "State" said they could. I further asked why the actual billing was so much higher than the 1.06 noted in the billing statement.

John told me this was being billed to all Xcel customers and that he also was surprised that it was so much higher than it seemed was intended. He told me "It just worked out that way." I was not an Xcel customer previous to mid-Nov. of 2003. I was with Cass Elec. I fail to see why I should be held responsible for losses suffered by Xcel Energy when I was not their customer. I told John that if this was to be billed to me it should be pro-rated for the time period that I was a customer in 2003. He was not helpful, at all. I explained that I was contacting your office, will go higher if needed and write letters to every newspaper in the state.

This billing for which I am not responsible will cost me a minimum of 88.00. I am low income female, retired on disability, single, in my late 50s and simply cannot afford this gouging.

Amanda of Aurora, CO March 28, 2005

On February 25th, Xcel Energy withdrew from my checking account 175, & an ADDITIONAL 214. I called in this payment over the phone, it was not automatically deducted. I called in teh next Monday and was told I'd have the money back in my account by Friday. I didn't have it so I called back again. I was then told that they didn't have any record of it, so I faxed over a copy of my back account.

No one ever called me back to confirm they received it so I called on Saturday. I was told there "was nothing they could do" for me, even if I was going to bounce my rent check. The manager I spoke with that day was very condescending. He said the back tech couldn't look at it immediatley. The next Monday I called and finally spoke to an apologetic manager & she said in 2 weeks I would have a check in the mail. Now, it's over 3 weeks later & on my last phone call I was told my case hasn't even been looked into yet. I've spoken with many people who have had similar problems with them, & they all got their money back in no less than 48 hours. My accounting dept. has confirmed that they could electronically get my money back to me right now. I'm just like everyone else, & I'm barely getting by paying my bills (especially with their rate increase last year). I now have a large bill they want me to pay, yet they can't give me my money back to pay them.

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