Complain about a product or service

Macy's Bridal Registry
WeddingChannel.com

R.J. of Ellicott City, MD, writes (12/30/00):
We ordered a wedding gift from the Bridal Registry directly from Macy's in Owing's Mills, MD in October '00. When it had not been received in December we called to inquire about it. After leaving three messages on their voice mail that went unanswered, we finally were able to speak to someone who actually answered the phone. The person promised to investigate the order status and get back to us.

After another week we called and spoke to the same person who had no recollection of our previous conversation but again promised to get back to us. After another week, we called again and spoke to this same person who tried to put us on hold while she worked with another customer. At this point we cancelled the order. We then tried to order the gift from Macy's "Weddingchannel.com". After another six weeks of waiting, we e-mailed an inquiry to the wedding channel and received a reply that the gift that we had ordered would not be available until June, '01! No notification of the delay or apology was ever sent to us about this. We subsequently cancelled the order.

That this type of customer (dis)service still exists in today's climate of retail competition is, in our opinion outrageous and judging by the other complaints noted on this site is not atypical. The organization and management at Macy's is either understaffed or incompetent or both. This whole episode has been an inconvenience and an embarassment to us. This type of service is usually the precurser of a failing operation and one that will soon be no more. You may be certain that we shall no longer patronize Macy's, whether on-line or in person.

Bruno & Beth of Fillmore, CA, write:
We registered for our wedding at the Beverly Center Macy's in Los Angeles and many gifts purchased on the East Coast were never sent to us.

We spoke with customer service and wrote letters to the corporate office in New York, and we never received a response. We finally gave up and considered it a complete loss. To date we have not received over $200 of gifts purchased by friends for our wedding 3 years ago.

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